Woolworths - www.woolworths.co.uk

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Woolworths - www.woolworths.co.uk
★☆☆☆☆
1.4
13.0% of users recommend this
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Latest Reviews

“AVOID AVOID AVOID”

★☆☆☆☆

written by Watson441 on 19/05/2015

I ordered a set of bedding and it never arrived and they refused to give me a refund or acknowledge they were at fault after loads and loads of phone calls whey have started to charge me interest on a item i never received ! woolworths.co.uk is a trading name for shop direct who also own / run very.co.uk littlewoods.com and a load more My advice is firstly not to use them and if you have a problem call there head office or email  @team_woolies If all fails then please contact Financial Conduct Authority like i have done Hope this helps

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“Buyer beware”

★☆☆☆☆

written by SamanthaLewis90 on 25/03/2015

On 6/1/15 I purchased a 5 door wardrobe from woolworths. Delivery took a month and a half; well beyond the date stated on the website. As I have since learnt that they sell products that are out of stock. I paid £100 extra for furniture assembly. Which is not done on delivery but by a different company, the delivery company is also a seperate company (useful to note as you have to sometimes make 3 phone calls a day as the companies don't liase with each other). So the man from ecomaster came to assemble the wardrobe after it finally arrived, took one look in the box and said its missing parts and apparently this happens all of the time. He would order new parts. A month later they tell me that they ordered the parts two weeks after I requestef them, the parts were out of stock, now instead of Shopdirect automatically reordering the parts when they come in stock YOU have to keep phoning up to order parts! Ecomaster phoned me to say they had the parts, took a day of work, that was a lie; they didn't. The bloke came round unpacked the wardrobe for the fun of it and left it up against my wall, pretty dangerous can no longer have my goddaughter around because of it! Phoned up ecomaster to complain they called me a liar, shopdirect laughed at me and one person kissed her teeth at me. Got an email last week saying the parts were impossible to get. The email had no contact details. Customer service hung up on me three times. 4 call backs so far missed. A week later no refund arranged. ArrowXL won't collect the item as its unpacked, shopdirect went repackage it and shopdirect won't give me my money back. My online product review has been deleted and I have been blocked on Twitter and facebook. Next week is the three month anniversary of the worst purchase of my life and they still have my money. There's a reason woolworths went bust. Keep it off the high street! Hope they enjoy the trading standards investigation.

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“What customer service??”

★☆☆☆☆

written by Lizbec on 15/03/2015

Brought a tv unit, put it together, added LED lights...fab....for ONE day...then they broke. Power unit faulty. Contacted customer service who after two days advised their distributor would not give lights alone so on option for us was to. Buy another unit...with our own money?!!! Wait for it to arrive, take out lights then return unit!!!!!!!!!!!!!!!! My understanding of the Salebof Goods Act is that if a part is not working or fit for purpose it has to be replaced. Over to you then Woolworths??????????

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“DO NOT BUY FROM THESE PEOPLE!!!”

★☆☆☆☆

written by sammyjayneex on 25/11/2014

I have a credit account with Woolworths and never had a problem until i ordered a wardrobe from them. I have had the wardrobe less than two months. The mirrored doors starting falling off and are dangerous. I rang woolworths and said that they would send someone out and i would be charged £45 if it was my fault. I agreed to have someone sent out as i knew it wasnt my fault so wasnt worried. Anyway they cam out and the guy agreed with me that it was dangerous ect and then they received the report back and he wrote that it was accidental damage and i opened doors to wide (i didnt) anyway they wouldnt replace it and charged me £45 call out fee. I am so ANGRY. They sell you poor quality products and wont replace or refund and blame YOU! Dont buy from this company....you will lose money.

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“complete joke of a company avoid at all cost!!!”

★☆☆☆☆

written by EliasMiles on 29/10/2014

Placed an order on the 2/10 and after realising it wasn't going to be delivered in time for the party rang and cancelled it on the 5th. On the 10th I rang again when the refund had not been given to be told it was never cancelled and they would do it. Rang again on the 13th to be told again it wasn't done and they would do it and process my refund whilst on the phone. Rang on the 18th to be told it still had not been cancelled bearing in mind my postage and packaging was refunded on the 10th. Rang on the 23rd as still no refund and was told it was to late to cancel it now and they would have to process a cancellation through the warehouse and I could not have my refund until it was agreed. Wrote a letter of complaint to be told the money would be refunded by the 28th and still no refund.one man actually confirmed he had spoken to the warehouse and it had now been cancelled. I have rang yet again to be told it will be in my account in the morning. Today is the 29th I have spent another 2 hours on the phone to the company who have used every excuse going to avoid giving me a refund from the computers have gone down to the person who could do it has pressed a button and then ran off for a meeting and also that other people in the company had accessed my account without my permission breaching data protection causing a delay in the refund. The staff of this company have no idea what they are doing and I have spent a fortune on phone calls and in time being sent from Cardiff to south Africa. I have never known anything so awful with such horrible staff. This company takes your money in a flash but can't seen to give it back. It's been a month now still no item or refund.

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“Avoid like plague”

★☆☆☆☆

written by 235Stephens on 29/09/2014

I bought a wardrobe and chest of drawers from this company and paid for both in August 2014. My nightmare of an experience with Woolworths only ended on September 24th, after many work and weekend days lost, money lost on phone calls, and unspeakable frustration at their utter failure to provide quality goods, their incompetence and atrocious customer service. Here's what happened: - Received chest of drawers missing parts. Received broken wardrobe. Notified Woolworths. They could not provide parts for the chest of drawers, sent a letter saying they could not provide parts for wardrobe instead, then they sent wrong side panel for the wardrobe. I arranged to return both items because this was just ridiculous. - The wrong address was given three times to the delivery/collection people, so I wasted three days of my life (7 am to 9 PM) waiting for goods to be delivered or collected. Woolworths customer service were useless at addressing this, and their couriers (Arrow XL and Yodel) were unable to address it at my instruction. In sum, I was stuck in a vicious, infuriating loop of booking returns and waiting in for nothing, and Woolworths did absolutely nothing to address this. I eventually got through to the ONE helpful customer service employee who actually did his job and fixed this. This was after some 10 phone calls and six angry emails. - As I had thrown out the original packaging, Woolworths sent me giant mattress plastic bags to pack the wardrobe and chest of drawers. Not surprisingly, the plastic bags tore open when the collectors tried to carry them, causing me great anxiety that not all the parts will be returned to the company and that I would somehow be blamed for this and not get my money back. This sheer level of stupidity and not caring about customers has been for me the essence of my experience with this company. - Customer service employees were completely useless and unprofessional. They do not have a process whereby they know what each of them did, so every phone call was just a waste of my time and money repeating the same issues over and over again. - I spent well over £30 in phone calls to Woolworths to sort things out. They told me they will refund my call costs, but never did. I'm not a person who normally writes reviews but my experience with Woolworths was so incredibly insane I just had to write about it. This company did absolutely NOTHING right from the moment I paid them the money to get my items. Every step of the transaction other than taking my money was a disaster: I didn't get the products I paid for, they were unable to address this, they were unable to arrange deliveries and collections properly, and all of this cost me money and time. This might not happen to everybody, but it it happened to me, it can happen to you. Avoid this company. Avoid it like the plague.

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“interest free, beware!”

★☆☆☆☆

written by 58Davis on 08/09/2014

was not happy. I have always made my minimum payment or more on time and now they decided to start charging interest. After emailing customer services it was all swings and roundabouts, contradicting each other to explain why. not one member made sense and never got to speak to the same one twice.

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“Best experience I have had in years!”

★★★★★

written by Axel1972 on 08/05/2014

Let me first start by saying ,the people do reviews when they nag. I said it before I will say it again. I read all those reviews about Woolworths and I could not hold my self but argue with facts. First of all, there is a certain criteria to get an options account with catalogue sellers and I would not see it much different from the way you are getting a loan or a credit card. That translates to RISK. So, if you are rejected when you apply or during the order process, it has to do with the retailer taking care of his interest. Dont take it personally, I use to but bottom line is we are dealing with a point system. Now, let me start that any email I sent to Woolworths was answered within 2 hours. They state a maximum of 6, and I believe them. More on that? My last email was answered at 11:30pm. Now wait, they should work until 11pm as stated in their web site. But you see? They do the extra mile there! Call me weird and demanding, I appreciate that. Then about an order not been accepted and need more info. Why not? I dont have nothing to hide and I respect anyone who will sent me a new telly of £600 has the right to ask few questions. We (the customers) may have sold few things on Auction sites here and there, but take the moment to think if you would ever give a new item of £600 to someone you donnt know, and he would pay you back in instalments. In my case, due to moving and having a new opened account, there were some concerns about my address. And very well they did and had concerns. So my order was processing and thought to give a call. First of, my call was answered by a human being in less that 60 sec. I talked few times because I had other queries, resulting to experience not 1 but 3 customer support agents. They were all polite. The verification part involved several questions, I didn't feel bombarded, I just answered honestly and hoped I will fit the eligibility. Anything that was applied on my account I was first informed and agreed. I could see the status of my requests instantly online. My questions were answered and my order was changed to accepted with the dates promised during my check out. To my noble opinion, this has to do with carefully selected operators but also with a certain culture. Anyone who believe a company that sells online have reasons to not sell, then that anyone should rewrite his agreement with reality. Personally, Woolworths and the syster site Very, are acting as they should to protect their items and keep the customer happy in the same time. Not as easy as we would think about it from the ease of our sofa ordering within few clicks. I would recommend Woolworths to everyone. As long as you dont look for reasons to be offended, you will not. If however you feel questions about your address or credit history make you nervous, then shop cash. Finally, I have used Woolworths and Very in the past, with cash, and had zero problems. To add on that, the Courier they use (Very at least) Arrow XL, to my opinion (I trade online for 5 years) is the best Carrier I have experienced and I can declare my self speechless with the processes they follow. Thank you Woolworths, Kougianos

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“Health warning!”

★☆☆☆☆

written by on 29/04/2014

If you value your sanity DO NOT ORDER anything from this company. They trade on the ex-Woolworth's good name. The staff have no conception of buying laws and rules. They seem to make up their own rules as they go along. With help from The Citizens Advice Bureau they at last collected goods. What a relief. I will never, ever order from this company again. I won't go into detail but BUYER BEWARE.

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“Do not Buy electrical good from them !!!”

★☆☆☆☆

written by paulchenier on 08/04/2014

Having paid £1300 cash for a plasma TV I was a little upset when it developed a Fault within 20 days of purchase. After doing some on line checking it was clear that this fault was well known (vertical line appearing on the screen). I then contacted Woolworths who gave me the number of Panasonic UK. Panasonic UK then stated that as it was less than 28 days old it was Woolworth’s responsibility and that they should replace it. Contacted Woolworths who eventually admitted that they would replace it. They then stated that because I had paid in cash they would have to collect it inspect it and then if the fault was deemed to be technical they would refund my money. I would then have to re-order the TV.When I asked why they could not replace it one for one they stated that as I had paid in full this was not there policy. They also stated it would take up to 14 days for me to receive a refund if they found that the fault had not been caused by me. I will be taking photos of the TV now, when it is packed and when the TV is collected. Terrible service all around but sadly I am not surprised.

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“Useless”

★☆☆☆☆

written by exRichards298 on 24/03/2014

I ordered a fridge freezer and a tumble dryer and thought I would take advantage of the buy now pay over 3 months. I ordered them for Monday the 10th and booked a day off. I received an email asking me to call them. I called and was kept on the phone for quite a while and bombarded with questions. I was then told that I had been refused credit which seemed odd as I had never been turned down before. The lady asked me if I wanted to continue and pay cash. I said no and that I would take my order elsewhere. A few days later I received a letter asking why I had cancelled my order. I called and explained that I had not cancelled my order they had as I had been refused credit. The lady asked who had told me this as it was not the case. She invited me to re-order and put me through to the sales department. Again I spent quite a while on the line re-ordering for Monday the 17th.I again booked the day of work and on the On the Friday evening I went into my account to see that the only items there were the cancelled items. I called on Saturday morning to see if my order was coming to be told there was no order. I was livid. The lady gave me the option to re-order stating that it would still be delivered on Monday. Again I spent quite a while on the phone re-ordering to be told it could not be delivered until Wednesday. I was furious and told her to cancel and I would shop elsewhere. I e-mailed customer services but they have not even bothered to reply. I have since purchased my goods from AO appliances, they were brilliant. 4 hour slot, deliver 7 days a week up to 10pm. Great service, friendly helpful delivery drivers and a great price. I also got £70 cashback, will definately use them again.

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“avoid”

★★☆☆☆

written by jrHahn193 on 23/03/2014

ordered 4 cushion covers, a month for delivery then they dont turn up,contact their customer service dept and they blame the supplier.will never use again

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“Appalling experience, no customer service”

★☆☆☆☆

written by on 08/02/2014

Delighted to see Woolworths had an on-line store, nostalgic memories of going to the high street store and buying all sorts of items so had a look to see what was available on-line. Bought a cooker, received an email stating supplier would contact me to arrange delivery by 10.02.14. I tracked my order only to see that the cooker was to be installed on 10th and no-one had been in touch. Rang and was told the delivery date could not be changed, if not there a card would be left. Emailed three times and the same information repeated again and again. Very frustrated by this lack of customer service and arranged to be at home as I need the cooker. Received an email yesterday with a contact number, called Hotpoint and guess what, they had no note that they were coming on 10th...in fact the cooker is out of stock until w/c 17th when they will call to arrange delivery and install. Advised that Woolworths should not have told me they were coming as Hotpoint make their own arrangements. I am really glad I got this number to call as I would have been quite upset to wait all day for nothing. Sadly, I cannot recommend Woolwoths as a good retailer due to receiving not a shred of customer service and because I was badly misinformed.

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“woolworths/Yodel multiple issues - TERRIBLE”

★☆☆☆☆

written by victim-of-crime on 07/02/2014

Bought a £450 worth laptop from Woolworths online. In Order confirmation email told this item requires a signature. Paid for the delivery. Got an email saying the laptop will be delivered on Monday between 07 and 21h. Took a day off and waited at the window for the van to appear. Tracked it online (Yodel)until it said 'was not delivered-could not gain access'! No knock on door, no doorbellri going, no card, nothing! Called the first thing in the morning to be told it will be delivered that day (Tuesday).Again, took another day off and this time sat at the window waiting and tracking.The only entry was at 10.15 when the parcel left the Enfield Parcel Centre. Called many times during the day to be told to wait until 21h it may arrive by then. NOTHING ARRIVED. At 22 tracking updated 'Parcel delivered'! I was shocked! Called Yodel in the morning to be told they will investigate.l the driver's manager  Called me back the next day( Wednesday the 05th) and told me the parcel was given to an Asian lady in her 50's with red hair'!Needless to say I do not know of anyone fitting that description! To my horror the name that was signed was my 75 years old mother's name who was not even at home that day. He couldn't tell me the address where the parcel was delivered. I emailed Woolworths and asked for a refund only to be told they will investigate. Then they said they found out it was   delivered and they cannot refund before the parcel is recovered. We are dealing with multiple issues here, one of them is identity theft, because if it is true, my mother is a victim, as well as myself. Horrifying!!!!!!

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“Value for money and delivered on time ”

★★★★★

written by Mary1967 on 23/01/2014

I ordered from Woolworth after being let down by furnitureworldstores I didn't even know Woolworth had an online store and only found it by trawling the net for a company that provided 'built' furniture. I ordered a wardrobe, two chest of drawers and a bedside cabinet. They arrived yesterday within the timescale I had been given and were unpacked and set up in my rooms of choice. The furniture looks really good and I feel they look more expensive than cost. The delivery company contacted me a week in advance of delivery to check I would be in and everything was spot on. I really have nothing but praise for my experience with Woolworth online.

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“Catalogue enquiry ”

★★★★★

written by Sarzwarne2011 on 03/01/2014

I am recently rebuilding my credit rating from being a very stupid with it years ago my score is 500 which is quite bad but i have 2 contract phones with vodafone for the new iphone 5s paid on time every month! i wanted to ask would you decline me because i dont want to risk applying for another footprint on my credit report Kind regards!

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“Failure to deliver.”

★☆☆☆☆

written by on 02/01/2014

Ordered product "by 5pm for next day delivery". Got a confirmation email of my order about 12 hours later, will be delivered in 2 weeks. Cancelled order and they failed to refund me. Small claims court here we come.

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“Never again!”

★☆☆☆☆

written by Hedged on 18/12/2013

The first order I made with woolworths.co.uk ended with the incorrect item being delivered. After going through the returns process, I was advised to re-order the product, and the advisor did this on my behalf over the phone. The package arrived, and the product was the same incorrect item! After arranging a second return date, I ordered three other products. Two of them failed to show up. The delivery company have marked them as delivered, claiming they'd been left on my front porch (which is impressive, since I don't HAVE a front porch). This led to a week of 'investigations' that still haven't met a resolution. The bottom line is, of five products ordered, only ONE showed up. Even that was late. I'm still awaiting my account to be credited from the two returned products, and the 'investigations' for the other two missing items are still pending. Once these issues have been resolved, I'm closing my account with woolworths.co.uk and I'm never, ever going to consider shopping with them, ever again.

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“They don't even deserve one star...”

★☆☆☆☆

written by elle19 on 12/12/2013

I am having an absolute nightmare, which is ongoing as they split my delivery into many parcels, with several errors , either with delivery, collection of faulty goods or marking parcels I'm still waiting for as 'returned'. Although they are currently off screen, I have just emailed BBC WATCHDOG to tell them I appear to be part of a massive problem, with this company. I have told them about this site and Woolworth's 'other victims' and that I can send my full case(s) if needed. I would suggest / request others to do the same? If WATCHDOG find themselves swamped with problems for 'Woolworths.co.u.k' they might just call them to task? Worth a try anyway? What a pity there is no 'zero star' available - I really begrudge giving them even one star, to be honest - though if anything changes, I'd be happy to update review again...

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“Woolworths even worse than Yodel”

★☆☆☆☆

written by GPJOHNSY on 06/12/2013

ASS CLOWNS. THE WORST COMPANY IVE EVER HAD THE MISFORTUNE TO DEAL WITH

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