Thompson & Morgan www.thompson-morgan.com

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Asked by tonyh321 on 12th July 2015 Report this content
I purchased gardeners delight seeds but they where a mixture of gardeners delight and tigerella, in the same packet. Any one had the same problem?

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Answers (2)
Report this content Claire71uk Written on: 27/07/2015
Run, ask bank for refund...as they will not do anything to trace or speed it up. They have your money, file chargeback as they have already breached T&C's failing to provide listed described product. This company and the many like it, use the confusion of online, with lots of T&C complicating how complaints, returns and refunds are handled....to show images of products grown by other reputable gardeners that you the customer will not likely receive.
Report this content MBousie Written on: 29/06/2016
I purchased seeds which did arrive in a padded envelope, but then received an email saying they cannot deliver my plants, which are still being advertised in last Saturdays Daily Mail and in their new brochure (Delosperma summer bedding plants) until October, they have already taken my money from the bank, but I want to cancel my order, I have sent two emails but no reply. Thank you MBousie
Asked by winifred12 on 1st May 2014 Report this content
I emailed them on Monday about the geranium offer in the Sunday post but I have had no reply. I tried everything to get the order, what should I do next?

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Answers (8)
Report this content Wilyconsumer Written on: 01/05/2014
T & M are awful to deal with and their plants are rather poor nowadays. When I had a problem this person was the only one who was helpful.
Report this content Tomhip Written on: 01/05/2014
My advice is to have nothing to do with them you will not get anywhere with them they are completely ignorant the only speed they show is when taking your money sorry to be so negative but to save hassle just do not get involved with this company
Report this content chrisbk Written on: 01/05/2014
Buy from another supplier - unless you have unlimited time to waste trying to contact them. I gave up on them a year ago.
Report this content thincat Written on: 01/05/2014
Personally I wouldn't touch them with a bargepole. I had a lot of failed plants, seeds which didn't germinate and late deliveries (or total lack of delivery)from them. I did eventually through a lot of persistence get my money back on my last order after phoning them - emails can be ignored too easily. For geraniums you'll get good quality ones at a certain well known DIY store at a reasonable price.
Report this content Surferdud Written on: 01/05/2014
I emailed them this time last year when they were running a similar offer. Still waiting for a reply. I had bits of my order missing and dead. I would say avoid at all costs. They run these offers but do not have enough customer service staff to deal with it.
Report this content ifonly Written on: 01/05/2014
They are not worth wasting your time on. I used Real Seeds Catalogue (realseeds.co.uk) after T&M failed to fulfil my order last year and they are really good.
Report this content Irmgard Written on: 01/05/2014
Thompson & Morgan have the worst customer service of any company I heave ever had dealings with. I would never use them again after I had to wait for 18 month to receive a tree that I paid for on placing the order. I would advise you to not use them as you will be better off in the long run by purchasing your geranium from a different supplier, even if you have to pay a little more for them.
Report this content MaStrange Written on: 02/05/2014
DO NOT ORDER. You will only tear your hair out trying to get what you want. Go to the local garden centre instead as you have some redress if the plant fails and there are friendly people to talk to.
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