Excellent Service from Nationwide Crash Repair, Harrogate when our Skoda Fabia was damaged. Great quality repair and very good customer relations. Would recommend strongly for any repairs.

Do not use this company. I have had the experience of asking this company to replace a windscreen on my car. i booked a week later than the earliest date offered to allow time to get everything in place as times are difficult to work within. i get contacted on the day the work was supposed to happen and told they could not do it, the windscreen did not come in on the delivery. they explained that they only get deliveries on the day for the work needed that day. i questioned the logic of working this way but thought, we were in a pandemic so things happen. i then asked for a new date as i had an mot planned the following day, i was willing to drive 100 plus miles to get this sorted as i am a key worker and i was going into lockdown the following day and life was going to get difficult. i was told no chance, they only have mobile fitters and no base. ok so i asked for another date and they offered a week later, this was no good, that was when my mot runs out so i asked for an earlier one, they said no, i asked why and they said all of their engineers were busy, poor answer. all they could offer was the phone number of another company. i mean really! i raised a complaint, not because they couldn’t do the work but because the customer service and help was awful. later that day i was contacted by someone regarding my complaint and after explaining the whole situation again i was told how brilliant the company was and all the other companies would be the same. he did not like it when i told him he was wrong and as the customer in this situation my experience is poor. i has to ask if they had done everything they could do to get my windscreen changed rather than cancel. he told me how they had tried everything they could, spoke to other companies and independent engineers before cancelling so it was a bit of a dagger for this person when i called him out, as i had arranged for the work to be done with the other company i was given the number by his company to contact. i do not want any financial outcome from my complaint i just want everyone to know how poor they are when everything didn’t go perfectly smooth. i received a letter today saying my complaint is resolved. DO NOT USE THIS COMPANY!!!

Nationwide done an excellent job on my wifes Fiat replacing two smashed windoows and a big dent on two passenger side panels

A very efficient service - courteous staff who kept me informed of progress every two days - thoroughly professional - couldn't be better!

The car was away for longer than anticipated but was very pleased with the service and the repairs

We were more than satisfied with the quality of the repair done following our accident in our Ford KA. We were constantly kept informed at every stage of progress. Drop off and collection of our vehicle was well planned and well organised, with an extremely friendly driver. 100% would recommend this company.

Excellent company, kept me informed throughout the repair. Work completed on time and to a very high standard. Service by the staff was friendly and professional. Very pleased.

My car suffered what I thought was slight paint damage and a dent. Not my fault. The mobile engineer pointed out that it really needed to go in the workshop for a proper job. Arrangements were speedily made to collect the car, I was updated on progress and the car was returned looking as good as new especially as it had been cleaned inside and outside plus it was polished!

I was referred to Nationwide by my insurance company to handle the repairs to my vehicle following an accident. From the first contact call from Nationwide I knew I was in good hands. My repair was referred to Nationwide Gladwins in Kings Lynn and I want to thank them for making what was already a stressful situation as easy and straightforward as possible. Everyone I spoke to from the reception staff, to the delivery and collection drivers and their estimator was unfailingly polite and helpful. The repair was done quickly and the vehicle returned in spotless condition. Thank you.

Nationwide crash repair in Middlesbrough did a brilliant job on my car . I was in an accident a month ago with damage to both driver side doors also the wheel arch I received my car back a few days ago and it’s like a brand new car I’m so happy with the work they have did so would like to say a big Thankyou for all the updates what were given to me and the fantastic work to the work shop men who did my repairs .

Had a small dent & damage to side door so it needed to be fixed and resprayed. It took around 1 week but I was given a mini to drive while my car was being fixed. There was great communication at every step of the work being carried out. When finished my car was delivered sparkling inside & out & polished. Great respray job, I cannot see where damage was prior to accident.

Nationwide repair centre bradford did an excellent job on my motability car from pick up to return all work excellent good communication great service

Nationwide were working for a outside insurance company following a non fault accident to my car. They called me to arrange collection and kept me informed of the progress, collected my car on time and took it on a low loader. The driver was polite and courteous. They gave me an estimated date of return and kept me informed. The staff from the office rang and were polite and informative . They returned my car on the stated day and time and it was in immaculate condition. The work was completed to a high standard and documentation was included to explain the repairs undertaken . Would highly recommend

Our car was collected with a low loader and replacement dropped off excellent service, due to lock down and damaged replacement part took a month to complete but, they did keep me informed, unfortunately our car was driven back to us using up what fuel was in the tank whereas i had to fill the courtesy car tank up before it went back

Nationwide repairs (Norwich) made an excellent job of replacing my mirror when damaged beyond repair by a speeding oncoming vehicle. Under Covd 19 control conditions the car was swiftly taken away and replaced with a suitable courtesy car and dealt with reasonably quickly bearing in mind the Covd 19 restrictions.

Fantastic service from the Norwich branch. From the lovely customer service staff booking my vehicle in, the collectiondelivery drivers, the repair staff all were absolutely brilliant. Kept me informed at all stages of repair process, in light of current global circumstances to offer and carry such a fabulous service is a credit to all at Nationwide crash repair Norwich. Thank you and keep safe

My car went for a repair and they told me it would take approx 5 working days. Bang on 5 days later the car was delivered back. The work is first class and the car was created inside and out which I was not expecting. The service was always very polite and swift even in this Covid-19 world we live in currently. I hope the team stay safe and well and continue to deliver outstanding work from the Coventry site.