Litecraft - www.litecraft.co.uk

Ordered a wall light. Arrived quickly even though i placed my order late in the evening. Great price very happy with my light and this company will be using them again.

Roll up roll up if you want absolutely awful customer service. By far the worst internet buying experience I have had the misfortune to come across.

Requested an exchange of goods just 2 days after their 14 day refund promise and have been completely blanked, even though I explained I had been out of the country after they asked me for the reason for the 'delay'.

I cannot remember a better example of trying to alienate customers.

Garbage, proceed with caution, or preferably don't proceed.

I first ordered some Litecraft products through Debenhams - three of the five lights supplied were the wrong ones. And then ordered some directly from the Litecraft website (I did not know Debenhams orders basically get handed over to Litecraft directly - thought the initial problem was with Debenhams). Parcel turned up missing one of the large main lights I wanted and even though it was crossed out of the included delivery note, Litecraft insisted it had been delivered and helpfully sent me the proof of delivery. The parcel they sent was not even big enough to hold the light they said was sent. Would not use again.

Just visited the Oldham store with my hubby to purchase some table lamps. As we entered the store we could hear a man shouting at one of the staff, he was sat on a sofa with somebody barking orders and basically telling this poor man off in full view of everybody. At one point we were going to intervene as his attitude was disgusting. We later found out he was one of the directors of this company. Totally unprofessional and arrogant. I must say we were served by the young man he was shouting out who was absolutely brilliant. Such a shame that the only thing I could write about our visit was this!

Item arrived damaged but I didn't notice immediately. Their policy on repair/replacement of faulty items says they must be notified within 14 days otherwise they aren't interested. I pointed out that this was illegal and so they made a 'goodwill' gesture and sent me the missing parts.

It seems they're using their own dubious and illegal terms to offer a substandard level of customer service when it suits them. Many consumers may well be bullied into buying spare parts for faulty items when they were actually entitled to a replacement/repair free of charge.

When a company can't even follow the law you have to question their intent to provide any level of customer service. Disappointing as the product was actually really good!

My wife and I visited the Chadderton store Oldham, on 27/07/15, and must say that the staff were very helpful. The only thing negative I have to say is NO lift too the upper floor. this hindered my wife greatly as she is weak from a on-going illness. please install a lift for disabled customers!!

Ordered a chandelier, waiting several months for it to be delivered. Upon arrival, it was broken....customer services refused to discuss it with me over the telephone and advised that I should email instead. A second chandelier arrived with several missing parts, again email communication only. Chandelier is of substandard workmanship with one of the arms higher than the other and another arm twisted, so the bulb is pointing in a different direction. I have had no option but to keep this item as the faults were only discovered by my electrician upon fitting. If I'd sent it back, I would've been left with a bill from the Electrician, which Litecraft wouldn't have paid.

I am still waiting for some of the replacement parts, it has been weeks now and I am losing the will to live.

I will NEVER use this company or indeed recommend it to anyone. My advise would be to go to a reputable retailer and view the item you are looking to buy and have the opportunity to speak to a real person, not a computer.

Dreadful company.

I went to litecraft in Leeds to view some spot lights I had seen online, I wasn't sure if my wife would like them but the salesman told me I could return them within 28 days. She didn't like them so I took them back two days later only to be told I could only have a credit note or exchange. I explained I wouldn't have bought them if that had been explained to me but the manager said it was policy and he would not make an exception and just pointed to a sign that had the returns policy printed on it.

I explained that the policy was not shown to or explained to me at the time but he did not accept this as grounds for a refund. It was a very frustrating experience.

I will never buy anything from there ever again.

Went with my wife a month ago and spent close to £700 in the store in Oldham . Staff bending over backwards when taking your money. We were renovating our home and we told them the style may change by the end and 1 particular light fitting (£499) May be changed. " no problem sir, full refund if you don't think it's right when you get it home" we decided to buy and leave all stock at the store until the rooms were ready. Went today to actually collect the items with a view of refunding one of the fittings as discussed earlier with them. Told today even though I hadn't even collected the items that no refund are allowed, only credit note! The attitude of the sales girl was terrible, just a " you can't have refund " wouldn't mind but it was only one item of 8 purchased!! Warning..... Will suck up to you to get your cash, then treat you like dirt!! You have been warned!

I made a small order to Litecraft - a few external lights and bulbs. When the order arrived, one of the lights was slightly damaged - I assumed in transit. The customer service from Litecraft was excellent - they dealt with my issue promptly and efficiently and immediately dispatched a replacement. A good measure of a business is how they handle matters when things go wrong - could not fault these guys - they were as good as their word.