I writing about the online service which was terrible. I cannot speak for the stores because I haven't been to any. Shopping online from the UK I bought a dress for what i thought was £210. After I checked out, they charged an additional £78 in taxes and postage which was excessive. When we tried to return it for a refund because it was the wrong size, they would only refund £238 charging us twice for 'services and handling' even though we had to pay for the postage our end too! They didn't respond to emails and couldn't find order details on live chat. The website and merchandise suggest real quality, but all we found was sharp practice and shabby customer service. Would avoid if I was you.

I ordered 3 items and paid a fortune in taxes to receive them which was not made clear when I ordered. I then returned 1 item and they kindly sent me DHL details to return it. My credit was then reduced by $44 to return 1 flimsy dress to the US. I could have posted it from the post office for around $10. I will never order from Nordstrom online again.

Nordstrom online shopping for anyone outside of the US is TERRIBLE. DO NOT waste your time or money. I ordered one dress. It cost $20 to be shipped to me and now it will cost $35 to be returned. Buying and returning one dress from cost me $55. Imagine a store that charges you $55 just to try something on? and not to mention that it took 10 days to arrive, and the box was smashed and crumpled when it did. While I do not expect free shipping - $55 is outrageous. I will never, ever, order from them again. I am so profoundly disappointed and embarrassed to have squandered my money this way. There are so many other great online US retailers that ship to Canada like LL bean and Lands' End - that it's shocking that their system is so bad.