Interactive Investor Reviews - www.iii.co.uk

★★☆☆☆
1.8 / 5
21% of users recommend this
  • Speed of transfer

  • Value For Money

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Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk
Interactive Investor www.iii.co.uk

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Latest Reviews

★☆☆☆☆

“investor bulletin boards vile racist comments.”

Written on: 16/12/2017 by Gutierrez1991 (1 review written)

LLoyds lastest chat forum on iii, has posters wanting to set up interment camps for anyone entering the UK. Never read so much disgusting comments on a investment site in my life… Read Full Review

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★★☆☆☆

“Trying to open a SIPP ”

Written on: 15/12/2017 by 290Anderson (1 review written)

I'm in the process of opening a Sipp. It was between Hargreaves and ii. Spoke to Hargreaves help desk within 1 minute. With ii its taken 3 phone calls of 20 minutes each and I ended up hanging up. How can you deal with a company like that. I know Hargreaves charges are more but their service is obviously much better. Its a no brainer now… Read Full Review

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★☆☆☆☆

“Appalling Admin!”

Written on: 14/12/2017 by wqBarker1954 (1 review written)

I switched to II because of their flat fee structure, but the service has been the worst I have ever encountered, even bt! I am now trying to transfer out but three weeks in they havent even opened the post to start processing the transfer. Cost isnt everything, avoid!… Read Full Review

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★☆☆☆☆

“Terrible for transfers”

Written on: 05/12/2017 by jamiewalker1 (3 reviews written)

Extremely slow in transferring to other providers, expect 3-4 months when nowadays it can be done in 10 days. I have now decided to sell all my holdings instead of just half and move elsewhere… Read Full Review

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★☆☆☆☆

“Appalling inaccurate feedback from the "help" desk! ”

Written on: 13/10/2017 by Gunnero120 (1 review written)

Appalling inaccurate feedback from the "help" desk over several months! I have been repeatedly been informed both on the phone and every 3 months that the £80 admin fee on my ISAs was being taken from my account associated debit card and then having this confirmed after the event. However, the "help" desk have just actually discovered that they have been misinforming me and the £80 admin fee has, in fact, been taken from the ISA investment itself. Obviously, if you want to maximise your… Read Full Review

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★☆☆☆☆

“Not to be trusted”

Written on: 20/06/2017 by Whittaker462 (1 review written)

I have been waiting 5 months to transfer a SIPP away from company. I chose to depart because the tax credits on pension contributions are frequently delayed by several months (unlike the other major providers like Hargreaves Lansdown). I have just been told that the transfer hasn't progressed as there is some information missing from the transfer form II insists customers fill out. No other provider even asks for a departure form. II didn't tell me there was anything missing when it… Read Full Review

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★☆☆☆☆

“Simply The Worst”

Written on: 27/04/2017 by mjHenderson310 (1 review written)

Sadly the experience I have had with II has been shocking. Poor bid and offer prices, dividends not added to my account until chased. Appalling response to enquiries, breathtaking incompetence and rudeness when ringing the helpline. Sadly they are merging with TW so look out if you are with them… Read Full Review

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★☆☆☆☆

“As bad as it gets! ”

Written on: 30/03/2017 by McMahon134 (1 review written)

After over eight days and many hours on the phone I finally managed to get funds into an ISA. Absolutely nothing is intuitive. How is a user supposed to guess that you need to log in twice to open an ISA. Web site totally unstable. Reset password failed repeatedly. Nothing works. The web site repeatedly informed me that I had failed to enter data correctly and then changed it's mind. You have to give this slow and unstable web site quite a long time to respond with the correct answer because… Read Full Review

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★★★★★

“Excellent service”

Written on: 19/09/2016 by guestpresenter (1 review written)

I'm a long-term iii customer and have just set-up an ISA account for my youngest son. Called into iii customer service and he handled my queries quickly and professionally. Very happy with the service provided and the speed of response in getting my questions resolved… Read Full Review

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★★★★★

“Good.Better.Best”

Written on: 22/08/2016 by Sandmoor (1 review written)

I am a new client and have asked a few questions recently about dividends and where they appear in my accounts and why one benefit did not appear where I expected to find it. I have been impressed and educated in the nicest possble way and an old man is a little wiser. You can't say that every day… Read Full Review

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★★★★☆

“Pension fund questions”

Written on: 15/08/2016 by Federico_de_Soya (1 review written)

I've been with Interactive Investor for one year and have always found the service quick and reliable. I transferred from Charles Stanley Direct due to the ongoing charge of 0.25% of the total SIPP value, in addition to the platform fee. Interactive Investor does not charge an annual fee for the total SIPP investment, which make quite a difference, dependent on the size of your SIPP, and the platform fee is very reasonable. I had three transfers one from my old Defined Contribution scheme… Read Full Review

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★★★★★

“service after investment”

Written on: 05/08/2016 by CatalinaHogan69 (1 review written)

Having recently invested with iii I had cause to request a few details about different aspects of my investment that I id not understand. Using the secure message system within my account I was very pleased with the speedy response and the clarity of the explanation. Excellent service keep up the good work… Read Full Review

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★★★★★

“Setting Up”

Written on: 02/08/2016 by stkr (1 review written)

Ok, its early days,as I have only just set up my account, so all I can comment on is the set up process and a call I have had with with the person I dealt with, who helped me through the process of transferring from other providers. No problems with the set up process. I then called with some queries and got through to the person I dealt with with only a short wait. He was knowledgeable, thorough and helpful. He couldn't have done any more for me. So far so good. I hope they continue with… Read Full Review

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★★★★★

“Call centre response”

Written on: 25/07/2016 by DestinyBrennan163 (1 review written)

I called for some info on draw down and the call was answered immediately and the information I received was excellent… Read Full Review

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★☆☆☆☆

“Incompetent staff”

Written on: 14/07/2016 by White-rose (1 review written)

Before I transferred a maturing employer SAYE to my iii ISA, I asked iii about the price that will be used to determine the contribution for the annual allowance. Their reply was iii uses the previous year allowances and the current share price so I transferred the share holding. The full holding was credited to my account, then two days later 95% was transferred out of the ISA! I queried this, told it was an admin error, and iii put 90% back into the ISA. Again queried why only 95% when… Read Full Review

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★★★★★

“shareholder confirmation letter.”

Written on: 13/07/2016 by NatalyVaughn (1 review written)

Despite no reply to my secure message of last week , your response to my last minute call was good and service was swift. So 0 out of 10 for the non online message reply , but a big 10 for the response to my telephone call. Many thanks… Read Full Review

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★★★★★

“Cash ISA Transfer”

Written on: 11/07/2016 by Koen360 (1 review written)

Transferred my cash ISA from HSBC to III. Filled in one short to-the-point form, sent it in, and a week or so later the ISA was transferred over. Was able to get advice from III over the phone - the III representative was very helpful and guided me through the process detailing key dates etc… Read Full Review

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★★★★☆

“Onward and Upward”

Written on: 08/07/2016 by Bradyvj471 (1 review written)

Last tax year II were really slow at issuing Tax Certificates but this year they have much improved. Thank you. Overall I am a happy customer, having defected from Hargreaves Lansdown and their VERY high fees… Read Full Review

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★☆☆☆☆

“Unprofessional Very Slow Transfer”

Written on: 30/06/2016 by 122Bolton (1 review written)

Used for 5 years with eight family accounts so I know what I am talking about. As requested to write a review by iii I can honestly say they are incompetent but cheap (for those with over £30K). Simple cash transfer 10 days from when the transfor confirmed completion of transfer to iii acknowledging receipt, then an incredible 7 working days for the cash showing on the account to clearing making it impossible to trade. Ditto - SIPP tax rebates. They use a third party administrator who… Read Full Review

Roy1969's Comment

Written on: 12/01/2017

I am a long time customer who have not used them much but now I decided o set up a SIPP and transfer in some money the customer service seems very poor ... it took over three weeks for my SIPP transfer to appear on my account. I sent in all they forms, and when I messaged for an update they said no forms were received.... and it went on and on ...

Interactive comments are below (clearly documents were loss) :

"I have checked with our SIPP administrators who have not yet received your Contributions Form. If you have returned this along with your Transfer Authority form, I can see these documents were received on 12 December 2016. The Contributions Form would have been forwarded to our SIPP administrators to process therefore its likely they will get this tomorrow. I have asked them to look out for this but if nothing is received, we will write to you again."


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★★★★☆

“Customer Service”

Written on: 28/06/2016 by Sceptical1 (1 review written)

I have been a customer of Interwctive Investor for many years and have contacted their Customer Service operation on several occasions. The response time is generally good and, while I hade a major issue last year with the slow delivery of a Tax Voucher, this year the TV for 2015-16 was available by 19 June. Well done, very pleased with this service… Read Full Review

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