Interactive Investor

Interactive Investor
21.0% of users recommend this
  • Speed of transfer

  • Value For Money

? Ask our helpful community of experts about this product or company
Interactive Investor - Ask a question now

Media Gallery for Interactive Investor

Refine your search

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

“High Service charges”


written by 373Coyne on 01/10/2021

I have kept Interactive Investor Account.It enables my consolidating Shares in one place. However the charges are high for the small amount of transactions I make. Probably the main reason for the low satisfaction ratings. I would be reluctant to recommend to family or friends because of the high charges.

Was this review helpful? 0 0

“On the surface ok but scratch service and VERY poor”


written by on 25/05/2021

Wouldn't recommend any more Been with them for over a decade, but wouldn't recommend them to anyone anymore. They were okay when I first joined, but over the years other brokers, particularly those in the US, have marched ahead by a long way. Thankfully I don't have all my eggs in this basket and if it wasn't for my ISAs and SIPPs I would move everything elsewhere. They are okay as long as your needs are very simple and you are not an active investor, but if you want to do anything like buy shares in a US company they are probably the worst UK broker around. Amazingly, Interactive Investor takes TWO DAYS just to transfer dollars into pounds. This is something you can do instantly with any GOOD financial institution or any of dozens of online apps, but yet Interactive Investor will take your money, invest it for themselves on the money markets to earn themselves interest, and then give you it back two days later. I know this beggars belief and sounds like something from the 1980s, but it is true. Personally, I think this kind of thing should be illegal now, as it is absolutely inexcusable. This is something a mere mortal can do in two minutes online, so why it would take a professional financial institution TWO days is very questionable. I've asked why, but they refuse to tell you, and pretty much just say 'Because it does' (I am paraphrasing). They are also a LOT more expensive than any other online brokers for buying shares from anywhere else in the world. You will be looking at fees of as much as £20, when Interactive Brokers, Tradestation, etc, would charge you less then $5 for the same transaction. That is over 500% more expensive. And then there's the stop-losses. I can honestly say I have never seen a worse implementation of stop-losses on any system ever. It is as though whoever designed this system wasn't an investor. With most brokers you just specify what you want the stop loss to be, and you can change it whenever you like. With Interactive Investor you have to actually place a trade order (e.g. sell Intel if price reaches £50). This trade order will only last a set amount of time (which I think it 60 days) so you have to remember to go in and place another order before that one runs or else you will no longer have a stop loss in place. Any competent investor will tell you how important stop-losses are, but it seems Interactive Investor don't really care about them that much. There's absolutely no facility to have a trailing stop-loss (wow!) and if you do want to change the stop loss you have to (amazingly) go in and cancel the current stop loss trade order. Then wait until that trade order has happened, which you'd think would be instantaneous, but it isn't. I have had it where I've had to wait for hours for it to happen. I don't know whether that was a glitch or whether it was due to having to wait until the markets had re-opened, although why you'd need to wait until the markets were open who knows. Then once you've managed to cancel that initial stop-loss order you need to place a new stop-loss order. Imagine having to do that for a few dozen stock holdings every two months. It takes MANY HOURS!!! These are just a few of the issues. There are lots more such as the inability to buy/sell options (gosh you can do this with apps on your phone these days), and if you're expecting to do anything even slight 'advanced' such as bracket orders forget about it. Not a chance. I think maybe the people who use Interactive Investor have very small, inactive portfolios, so some of these things won't be a problem (although a good stop loss habit is important for everyone). But for anyone who has a sizeable amount to invest, and wants a diversified portfolio, that is well organised with stop-losses and take-profit orders, and a truly first class service, Interactive Investor are definitely not your best bet. Their customer service is okay, and they do have some pleasant staff, although it does often take several days to get a reply, and the replies are often very brief and require additional follow-up, which isn't ideal. It seems that they grow through acquisition rather than through providing an excellent service, and they don't employ enough staff to best meet the needs of their clients (hence the long wait times), but alas, this is often the way these days. My advice would be to checkout the other options.

Was this review helpful? 1 0

“A great platform”


written by 2277990 on 26/09/2020

Fees so low particularly with larger amounts invested.Good help given before transfers to ensure accuracy.Excellent information on various investments!

Was this review helpful? 0 0

“I have been happy so far”


written by Surrey12 on 07/02/2020

I have never had any problems with them, although honestly I have not had cause to deal with any problems. They are significantly cheaper and a fixed monthly payment so the more you ave with them the less it costs, a fraction of the fees with HL. I am a bit surprised at some of the feedback on this forum but they are a low cost provider so need to make some allowances. Their website is not as slick as Hl but it is functional enough.

Was this review helpful? 0 0

“Euro balance discrepancy in ii trading account”


written by LaneyByrne382 on 29/11/2019

I have experienced an on-going, still unresolved, problem relating to a Euro balance discrepancy with my Interactive Investor trading account following payment last July of a dividend denominated in Euros from a UK LSE main-market listed company (IAG). Incorrect Euro balance is stated in "trading history" section, with no mention of final dividend payment, while higher, correct Euro balance is stated in "cash balance" section. I have currently communicated, mainly verbally on the phone, with 10 staff members since August to try to get problem rectified. So far, after almost 5 months, this issue remains unresolved & seems to have been kicked into the long grass with a mixture of complacency, blame passing, incompetence and arrogance. Customer service would be more-accurately described as customer disservice. I have received a long string of apology & excuse, but no tangible remedy of the problem (blamed on third-party software company) that is very disconcerting to experience, troubling to see such a simple error and wearing to have had to deal with over such along time. So far, only a derisory offer of £50 goodwill payment has been offered (no doubt accepting no liability) and then only as written letter - in take-it-or-leave-it manner, with no prior verbal conversation. E-mail requests in last month to Interactive Help have simply been ignored, with no reply - adding to further discourtesy & impression of contempt towards customer. With aforementioned experience & recent introduction of higher monthly account fees (since June), seriously contemplating moving shareholdings, early next year, to competitor company offering much fairer, cheaper, less arrogant & more customer-engaged service.

Was this review helpful? 0 0



written by frizzers1234 on 28/04/2019

This company was so much better in its previous incarnation, TD Waterhouse. Now it is beyond awful. Its bureaucratic processes are stupid and inflexible. Do NOT open an account with this firm.

Cubabrasil's Response to frizzers1234's Review

Written on: 19/07/2019

Well I'm not an employee of ii but actually I was able to open fresh account - onboard with ii within minutes last June - so much easier than when I first opened account with them in March 2018. Unfortunately you don't specify which bureaucratic processes were most causing you a headache and so I cannot comment further. I personally have found trading very easy especially on international exchanges which I found invaluable. Withdrawing monies back to my bank account was simple but not overly quick (trading day +2 further days) but whether this is industry standard or not I cannot comment upon.

Reply to this comment
Was this review helpful? 4 0

“More problems”


written by robbie456 on 28/04/2018

I have been a happy customer for years but my patience is wearing very thin with the changes. Latest problem is I can't add funds to my isa, apparently I have to input some details again as I didn't put in any funds last year which is fine. Unfortunately the option you are directed to to do this by customer services simply doesn't exist. The response to me pointing this out is total silence. This is a basic requirement and it's beyond belief you cant add funds. No one tested it before it went live clearly.

Was this review helpful? 1 0

“Interactive Investor Review 2018”


written by Potter10 on 16/02/2018

OK, but high fee's and slow to transfer I have been a customer since 2010 and although they do the same as every other share dealer, I found their fee's to be quite high. II charge a quarterly fee of £20, so when I got the message saying it is rising again to £22.50 (totaling £90 per year) I decided to move to another company. I found a new company to hold my shares and they requested to II to move my shares over, however this is where the slow process began. I contacted the customer services no less than 32 times to try and move the process along and finally after 14 weeks they finally got my shares moved over - It seems like they do all in their power to keep your shares, which is quite annoying to say the least. At first they had told me that there was also a fee of £15 per set shares to transfer out. These fee's were stealthy imposed, although they are meant to notify you in writing, this was never done so (so just be careful you understand all their fee's before joining, as there are a lot). Eventually these were waived, but to be honest I would have rather paid them and had a quicker transfer out. Generally I have found their fee’s quite high now that I have shopped around with the following applying; £10 per trade (I just found iWeb do it £5). £22.50 quarterly fee. £15 Transfer out fee. I recommend doing your research first, there are many better and cheaper companies out there. Sorry for the negative review, but I hope this can help others in making the right choice....

Elise102's Comment

Written on: 18/02/2018

Ive found I am now a customer of ii now that they have taken over TD direct and they have changed all my terms and fees, so Im not happy with them. Can you tell me who you have moved to so I can check them out myself. I have looked at iWeb and they dont seem to do 'live' trading. I am worried that during the transfer process I will not be able to carry out any trades. I can sometimes trade 3 times in one day so this would be a problem for me if I dont have access. Thanks for any suggestions you can offer.

Reply to this comment
Was this review helpful? 5 0

“right wing swiveled eyed nutters BB”


written by on 13/02/2018

Most disgusting BB for investors in the uk. More about right wing politics than shares. BB' full of obnoxious right wing views. Would never use this god awful site again.

Ev01's Comment

Written on: 03/06/2019

ROFL! So where do you find a left wing commie share dealing platform then?

Reply to this comment
Was this review helpful? 2 6



written by fiLamont1993 on 24/01/2018

The recent platform changeover has not gone smoothly but to some extent, a few problems were always likely to arise. What I find absolutely shocking is the inability to sell some of my investments and II's failure to deal with my urgent secure messages in a timely fashion. I have tried calling on at least 6 occasions and despite hanging on for 10 minutes each time, failed to get through. Sure, the fees are low but I now understand the reasons for this. I now want to transfer my investments but I'm concerned about the potential delays after reading other reviews. If you are considering using this company, the only advice I can give you is 'DON'T'

Was this review helpful? 5 0

“Loose Your Money”


written by on 19/01/2018

Do not go there! After trading with Best Invest without any problems over the past few years, I decided to change to Interactive Investor to take advantage of lower fees as I do not trade very often. I joined "iii" in November 2017 and I am still waiting for the money to be transferred from Bestinvest to "iii". Despite repeated calls and promises and a lack of acknowledgement I am still waiting for action. Bestinvest are still waiting too for appropriate documentation to be sent so they can transfer funds. What I was going to save has been lost many times over by the market fluctuations. iii is an inept and out of control organisation.

Was this review helpful? 1 0

“Terrible terminal decline”


written by Carney414 on 15/01/2018

This company has gone from bad to worse to terminal. The latest platform change is a total disaster Read these reviews, read trustpilot, and citywire - it is one story - once ok now terrible. I doubt if it can recover trust of customers. Many will be leaving, though many will stay for fear of losing all their investments through incompetent transfers. And high exit charges. ThT is a scandal.

Was this review helpful? 2 0

“Poor customer Service”


written by sanjay101 on 15/01/2018

I've been a customer for about 25 years. For the last few day, when I call them, I get the message 'we are experiencing high call volumes '. Last week, I waited for 35 minutes and there was no answer. Today, I tried again and had to wait for 20 minutes before they answered the call. The new website has poor functionality, I have lost all my trading history. The new website was obviously not tested before releasing for production use. Last week, i deposited some funds into my ISA account and it took double the amount from my bank, now they are blaming my bank for that. Customer service was completely useless and blamed the bank although it is obvious the iii withdrew the funds form my account. VERY Disappointed. Will consider moving to another provider.!!

Was this review helpful? 4 0

“They Double the fees and halve the service”


written by Sariah89 on 03/01/2018

Been with this shambles of a company for a couple of years suffering various issues along the way but this latest change of platform takes the biscuit. My wife and I had a "linked" account whereby we only paid £80/pa for both ISA's. This linking has been removed with the new platform and after upping the fees to £90 pa per account we are now paying 225% more for the following: 1. Removal of the ability to automatically pay out dividends into your bank account. 2. Removal of the ability to re-invest dividend income from unit trusts I came from Hargreaves after they changed to % fees, however, HL now cap fees at £45 pa for Trusts,Stocks and ETF's. As I am slowly migrating funds to Trust and ETF's I shall be returning to HL asap.

Huntly15's Comment

Written on: 09/01/2018

I absolutely agree with these comments.
I would ask all others who have similar views to write to
CEO, Interactive Investor and let him know just what a shambles this new platform is.
However, don't hold your breath waiting for him to reply!

Reply to this comment
Was this review helpful? 7 0

“Migration to new trading platform”


written by Johnny381 on 24/12/2017

Never have I experienced such an appalling experience as when Interactive Investor imposed their new trading platform on existing users. Help desk was 30 to 45 waiting time to reset login passwords etc, funds gone missing and dividend reinvestment dropped for all open end funds and ETFs. And they claimed this new platform was a giant improvement....

Was this review helpful? 4 0

“investor bulletin boards vile racist comments.”


written by Gutierrez1991 on 16/12/2017

LLoyds lastest chat forum on iii, has posters wanting to set up interment camps for anyone entering the UK. Never read so much disgusting comments on a investment site in my life.

Was this review helpful? 1 1

“Trying to open a SIPP ”


written by 290Anderson on 15/12/2017

I'm in the process of opening a Sipp. It was between Hargreaves and ii. Spoke to Hargreaves help desk within 1 minute. With ii its taken 3 phone calls of 20 minutes each and I ended up hanging up. How can you deal with a company like that. I know Hargreaves charges are more but their service is obviously much better. Its a no brainer now.

Was this review helpful? 1 0

“Appalling Admin!”


written by wqBarker1954 on 14/12/2017

I switched to II because of their flat fee structure, but the service has been the worst I have ever encountered, even bt! I am now trying to transfer out but three weeks in they havent even opened the post to start processing the transfer. Cost isnt everything, avoid!

Was this review helpful? 4 0

“Terrible for transfers”


written by jamiewalker1 on 05/12/2017

Extremely slow in transferring to other providers, expect 3-4 months when nowadays it can be done in 10 days. I have now decided to sell all my holdings instead of just half and move elsewhere.

Was this review helpful? 4 0

“Appalling inaccurate feedback from the "help" desk! ”


written by Gunnero120 on 13/10/2017

Appalling inaccurate feedback from the "help" desk over several months! I have been repeatedly been informed both on the phone and every 3 months that the £80 admin fee on my ISAs was being taken from my account associated debit card and then having this confirmed after the event. However, the "help" desk have just actually discovered that they have been misinforming me and the £80 admin fee has, in fact, been taken from the ISA investment itself. Obviously, if you want to maximise your investment in the ISA, this is the last thing you want. The "help" desk have also now finally informed me that they can only take the £80 ISA admin fee from the associated debit card when the total investment in the ISA is less than the £80 investment charge! Only if the debit card will then not cover the £80 admin charge will they draw this to my attention. Do these process following idiots have the slightest conscious awareness of what they are doing all day, every day?

Was this review helpful? 2 0

Our helpful community of likeminded people will be happy to answer any questions that you have.

Before posting your question please check to see that it has not already been asked.

Thanks for asking a question.

Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.

We will email you when the question is on the site

Asked by colin42 on 19th May 2017 Report this content
when I look at a firm I get the firm but no price.  Has anyone else experienced this issue?

Thanks for answering this question.

Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.

We will email your when your answer is on the site