Currys.Digital

I asked an important question today and got an excellent answer. Basically required to know if I buy a TV and 3D Blu-ray player I need subtitles to work in 3D mode. So the guy spent 25 minutes making sure that the players I was interested in DOES work and ensured me that it would be replaced if I brought and it didn't.

I felt guilty not buying on the spot, but thinking of going back. Their prices are only about £20/30 higher than online, but the customer service, face to face contact and the buy now and pay 6 months later helps without interest helps.

My bugbear - no finance payment options online. Have to go to the store to do it.

The only good thing about Currys is the what ever happens cover, cant fault that in the slightest.

Store staff seem pleasent and helpful enough tho could do with better training on the sale of goods act which they seem unaware of tho i would avoid buying anything online. Went thru months of problems resulting in involving trading standards as they delivered a tv without the remote and claimed that was my fault and refused to replace the tv, only option was to wait 8 weeks for the remote to come in stock, tho once trading standards became involved it was refunded rather quickly.

Currys are more expensive than many online stores but are less expensive than Comet and their staff are much more polite than Comet staff. The training could be better though as they often don't know much if anything about the product and customer service from head office level is abysmal.

Always check the prices in Currys, PC World and Dixons because although they are owned by the same company their prices vary enormously and an item can be paid for in one store but collected in another.