I ordered some filters and even rang in (before placing the order!) to make sure they can deliver on time, as I wanted the items before I went on holiday (10th). Everything was OK when I rang in to confirm. 1. Ordered items on the 3rd. Rang Customer "Service" - promised I would have them in a couple of days! I was evening willing to pay extra to make sure I got my delivery on time but was assured I can get in on free delivery. 2. Get an email on the 4th items will be shipped on 8th!!! So I email customer "Service" - item not in stock will definitely be with them on the 8th and they will ship next day! I was given the opportunity to cancel the order but when promised delivery for 9th. I assumed it would be fine and in time for me to take the items on holiday. 3. 9th arrived - no Mr. Postman with my delivery! Write a quick email to customer "Service" - response back: "We regret to inform you that your parcel didnt ship yesterday due to a shortage on our delivery. We contacted our supplier promptly and we discovered this morning that our supplier is actually out of stock on one item". So when I was promised delivery - they hadn't even checked with the supplier to ensure items were available! So now I am due to go on holiday tomorrow with NOTHING and to cap it all I even arranged to work from home so I could ensure I could take delivery (even told customer "service" that). The didn't even bother to contact me to see if they could part ship - NO COMMUNICATION at all unless I chased up!! I would NEVER order anything from this company again!!

I ordered a camera which was in stock but would take 1-3 days to ship. I was charged immediately and told it would be despatched in 4 days time (already over the 3 days) but 4 days came and went and still no camera. I contacted fotosense after a further 4 days (now 8 days) and told stock would be arriving today. A further 3 days passed and still no camera in stock but "should" be in next week. After nearly 2 weeks and still no sign of the camera I cancelled the order which was the best thing I did. Just waiting to get my money back now. If you want proper service go through a proper company.

I ordered a Nikon battery charger mid July and was informed that delivery would be between 1 and 3 days! After 4 days I telephoned the store, eventually got through and was promised expedited delivery at no extra cost and that my order would be posted that day, it didn't arrive but an email arrived four days later advising that the item would be delayed for a further month. It offered a cancellation via a link in the email which did not work! So I went onto the website and cancelled the order and ordered the charger from another supplier (arrived within 2days). Today the charger arrived from fotosense....I tried to phone them, constantly engaged, no surprise there! Emailed them through their web page, requested that they pay for return postage as I had cancelled the order, oh no that definately was not going to happen as I didn't cancel in writing despite the email saying I could cancel via email. They informed me that the email I received would have stated this, I sent them a screenshot of the email showing them proof that it did not. Apparently when I eventually spoke to someone who claimed to be 'the manager' he said they can't open attachments so I couldn't prove it. All in all I'm still not happy, I will never use this company again as the customer service is non existant, they are more than happy to tell untruths even though proof is available. Basically avoid at all costs, you have been warned.

After waiting for 4 days for my order to despatched, I contacted Fotosense to find out what was going on only to be told they didn't actually have any stock. Timewasters, avoid!

On needing help purchasing some photographic gear I got in touch with fotosense but I have never come across such an apalling sales service. Fotosense totally ignored four emails outling what I needed (Of which the value was about £2000). I telephoned twice, the first sales guy was impatient and rather unhelpful. On the second occasion the female assistant was more than useless. She promised an answer to my last email within the hour but they still haven't replied. If they can't be bothered to sell £2000 of gear I dread to think what their aftersales might be like!

Virtually impossible to contact them. No response to emails. No answer on the phone.
Ordered Goods over two weeks ago and still no sign of the product no reply from them with a tracking number. Maybe they are slightly cheaper but I would advise everyone to steer clear from them.
Too many negative reviews and the positive ones are probably written by themselves.
I am about to start a charge back claim with the credit card company.

Ordered a new camera bag (terraclime 100).
After a week of waiting for the item and nothing from Fotosense sent them an e-mail asking what was happening.
Got reply stating out of stock and money will be refunded. My gripe is not that it was out of stock (which was annoying as need the bag before I go on holiday!!) its the fact I had to contact them almost a week later to be told that the bag was out of stock. What if I hadnt contacted them until now? Would they of told me I was being refunded, I think not!
Overall not a good service and e-mails I got from them where badly written and very short!

Why doesn't some agency such as trading standards stop fraudulent companies like this from operating?? I was called by Fotosense to say that a camera I had ordered was in stock and ready to be posted out (this after having had to ask for a refund originally as they took my payment then emailed to say they were out of stock). The same day i went on to their website (which showed 5 items in stock) and bought the camera. i called the following morning to let them know I'd ordered as he'd asked me to. He wasn't available but an lady said she would pass the message on but i would get delivery end of last week or Monday at the latest. I didnt! I emailed yesterday and had no response so have called today and spoke to the same lady who said there aren't any in stock (despite their website stating their are 10 in stock). I asked to speak to the manager but he was too busy to speak to me so they are giving me a refund. Strangely they knew it was me without even asking who i was or any details about me...perhaps I was the only buyer of this type of camera which confirms they are fraudulently advertising goods that they dont have!!! Avoid like the plague...it will only cause upset.

I ordered an item online which showed "In Stock". I did require this for a job I had coming up. After a week I called re my order only to be told they had no stock and it would be 4 weeks!! Staff member was also a bit flippant with me.

They are advertising equipment at low prices and don't even inform you if the item turns out not to be in stock! Be sure to call in an order to be sure that actually have it.

I am bitterly disappointed with the Fotosense customer service/after care team. I had to chase my order several times having received no email from them regarding the dispatch time. I was informed that no order had been placed so I had to go via Paypal to demonstrate my proof of order and payment. The delivery was very slow and when the order finally arrived, 2 of the 5 items were faulty. Fotosense also failed to include any instruction manuals so I had to spend extra time chasing these up myself.

I emailed them to discuss the problems I had regarding their slow response time and faulty products only to receive a very rude response from them FIVE days later to tell me that they repond to all emails within 24 hours!?! What a joke! I am still trying to resolve the problems now.

I would urge all potential customers to spend a few more pounds and shop elsewhere. I saved around £18 by shopping with Fotosense but gained a huge headache and a lot of hassle - simple not worth it!

Ordered an Interfit 411 flash trigger which appeared to be good value, when it arrived it was clearly secondhand and had been well used.

When I contacted them they would not listen and disputed my word. It was scratched, the battery compartment was marked and the packaging damaged.

what upset me most is their attitude about the whole thing..no apologies, never again, I'll pay more for the postage and next time.

Jessops was out of stock so I ordered a Billingham camera bag for a last rush xmas present on their website and was listed as in stock. Received a few emails over days after placing the order stating it was in low stock and now is out of stock! Had no apologies but FotoSENSE Ltd believe that it is not their fault and is just how sometimes they operate.

How can a company list products in stock and source them from suppliers after a customer completes an order with them! VERY MISSING LEADING

I normally read reviews online before i buy but on this occasion i did not due the cost of the goods being fairly cheap! BIG MISTAKE
AVOID!!!!!! this company at all costs im still awaiting delivery of a camera bag i ordered nearly a month ago! there first excuse was that it was returned to them in the post because "I" gave the wrong postal address, clearly i dont know where i live after all these years?? They said they would re-post it to me and i did get an e-mail confirmation saying so, over a week later i still hadn't received anything and sent and an e-mail this time chasing it up! I got a short and sweet reply saying wait till the 21st dec!!! if i hadn't got it by then they would send another!! I replied again to explain this is a christmas present, and by then i would have waited 6-7 weeks and i very much doubt they would get it to me in 3 days! i then asked for a refund so as i could place my order elsewhere. Next e-mail said i could have a refund but not until the 21st Dec (they love that date!) less the amount of sending the item twice!!!! So now im paying postage for something i haven't received twice!! In short they are bunch of money grabbing MUPPETS!!! to date NO BAG NO REFUND NOTHING!!! AVOID AVOID AVOID!!!! thank god i didn't order a camera from them!!!!

Dreadful company. Placed an order when the product was in stock, confirmation email received straight away with an expected 2-3 day delivery......then nothing from them. No communication, "no sorry it's out of stock, expected delivery is......" nothing. Chased them 11 days after placing the order (they already took the money for it) and cancelled. Assistant didn't even apologies. Came across as a regular thing to him. AVOID them.

Stay away from this company prices may look good ,service very bad tell you product is in stock pay for next day and when it hadn't arrived I had to phone and be told no stock