After sending in old film (from the 1970s) plus money, I waited. And waited and waited. It has been more than 13 years now and I can't remember all the details. I was reassured several times and after a period of time (over a year, perhaps two), I did receive some pictures! Some were not able to be recovered, but I was grateful for what was. I had more film I desperately wanted developed. I was hesitant to send more, but I decided to take another chance and sent one roll of 8mm film and one roll of picture film (don't remember which kind now). That was the last I ever saw of them. I have a letter entitled "Order Acknowledgment", dated Aug. 21, 2008. Film is gone, not returned. No pictures. No communication. I don't think they are in business anymore, so review is moot.

I sent Process-22 7 rolls of Scala B&W slide film in early 2009... I had contact with someone who seemed to have a great backlog of work - we communicated and I sympathised with his work load - I even paid 160 GBP in advance on 28/11/2009 on the 15/0/2010 I received this email from him and this is the last I heard from him. If anyone has any luck tracing him/ them please get back to me Hi I'm so sorry about this. First of all, your film is safe so don't worry. It's marked red on my list of "films to complete asap, really asap". We've had a few problems with Scala and had to go back to square one as the quality had dipped slightly on some rolls and it required a rethink of the process. That's all done as we had enough test strips for it, but I'm waiting on some fresh stock to come in as it used up practically all the remaining dev and other components. Your seven films are in a list of... about 20 rolls all to do first. So once the test strip for the new batch comes out ok we should only be talking a matter of a week or two before it's all with you. I'll send you an email when the stock arrives so you know it's not far away. I wish I'd never started Scala in all honesty! In 2011 we'll have the same thing with Kodachrome as that's discontinued this year, but thankfully it's a bit easier. Although in the Scala testing I was very surprised to find Kodachrome makes lovely black/white slides.

Sent roll of film for process and print on 14 April 2012, with fee of £35. Got nice friendly reply saying I could expect to receive prints "in early autumn". Never heard from him again. E-mails got no reply. On 16 June 2014 I finally reported this man to Kent Trading Standards but have heard nothing from them either. His website has now vanished.

Sent x 2 cc22 films in 2009.I originally got a letter to say the fil was being processed and then after enless emails and a christmas card and begging as wanted my mother and learning disabled brother to get the film... my father sadly died in 2010 and never got to see the fil from the 60s of his son in London. I have felt so angty and sad .. I have beggged and begged and written cards to beg again and to no avail. Rachel Batterham uk Watlington norfolk

I sent a very old film off in February 2012, we received a letter informing us it was there and could be done ok. We was then sent another letter informing us it was ready and payment was due. Unfortunately I misplaced this letter. I have emailed numerous amounts of time, written letters, even driven all the way to Margate to get some kind of answer/communication/another letter even my film but have not had one single response! I'm very very disappointed. This film means so much to us and one little phone call from Process c-22 wouldn't go a miss.

I sent 7 rolls of scala b&w slide almost 5 years ago, february 2009 and payed for it, 110 pounds. 5 months latter I got replay from Mr. Roberts: The order is actually already maked as urgent, and looking at the list on my notice board there aren't too many films ahead of them. I kept trying to hear what is going on but never heard from him ever since So, 0 stars for service, and still hope that those films are still in some fridge but becoming more skeptic... Anybody has any news at all?

I sent my photos about 6 months ago, and had to wait 4 months for a reply to numerous emails that I had sent, enquiring about my films. Still nothing has been done, and the last time I heard from them was in June. It costs me £25 to develop a film, and still they're customer service is absolutely terrible. You would have thought that even if I did have to pay that worthily sum, that by now I would have my films back (£25 each, not in total) OR at least have regular correspondence with them. But not even that is happening. If you want to develop your kodachrome films, do yourself a favour and find some other developers, instead of wasting your time and money with this company. I haven't even got a sample yet!

I sent my film to Process C-22 in May 2009, together with a £35 cheque. The order was acknowledged & the cheque went through, and that's about it! I've emailed & telephoned numerous times, but never made contact. I sent a recorded delivery letter in August 2010, which Mr. Roberts replied to promptly, not that it really said a lot, other than he was really busy and he sounded rather put out that I should have written! He refunded the £5 postage. A further year has passed and I've not been contacted about my order, so I sent a further recorded delivery letter in August 2011, which has not been replied to. I'm sorry to lose my film, which could be of my daughter as a baby and the £35, and disgusted with the off hand way I've been treated. It seems pointless in writing, emailing or telephoning as they are all ignored, and his work address is a PO Box number. The Post Office gave me his home address, which someone might like to visit Flat 11, Wansum Court, The Oaks, St. Nicholas At Wade, Birchington CT7 0NS.

I had begun to think the worst about this firm after reading these reviews and waiting 18 months - but I have now had my negatives back and and the prints are excellent. Apparently the proprietor has been unwell, but is catching up now. Worth the wait.

I wrote a damming review about this company a short while ago. Still no response from anyone at Process 22. I contacted Consumer Direct, wo are in partnershp with Trading Standards (08454040506) who told me that they are indeed in breech of the Supply of Goods and Services Act 1982. Their advice is to write to Process 22 formally and request your goods back within a certain time frame. Remind them that they are in breech of this Act and ask for compensation if your film is not returned. If there is no response contact Consumer Direct again and they will investigate. You cannot visit Process 22 personally because very cleverly for them, the address is merely a post office box number! Good Luck

I have already sent my review (which has been displayed) over a month ago and still no word from Mr Roberts, he is either very incompetent (or has done a runner) because no legitimate company would treat it's customers as badly as this. I have lost valued memories and £100 becasuse of this mans promises. All I can suggest is that all his 'customers' who feel that they have been scammed or cheated ,as I do,should contact Trading Standards to complain and,if enough of us do, perhaps we can get some recompense from this man. To all prospective Processc22 customers, don't even think about it.NO STARS

I sent an old 35mm film to them (?him) in late 2009. I recieved an invoice in Jan 2010 and paid shortly after receipt. Since then I've made various attempts to get in touch by e-mail and by their site's own contact form - result: nothing, not a sign of life. To judge from earler, positive reviews it was once a functioning business but, clearly, is not now. Presumably the owner/staff has given up but is happy to keep taking the money.