Purchased several picture books from Tesco in the past and overall pleased with the results. They regularly have special offers where extra pages can be added for free and these are definitely worth waiting for. However, a major issue is with the web interface. It uses Adobe Flash which is extremely buggy and frequently crashes resulting in potential lost changes. This is very frustrating and totally unnecessary as Adobe Flash is a massive security risk and should not be used by web sites any more. Tesco need to redevelop their web interface using HTML5. If it wasn't for the special deals I probably wouldn't use Tesco Photo any more.

I bought photo print credits for Tesco as there is a massive Tesco at the end of my road and it would be convenient to get 1hour photos. All was going well until Tesco, without warning closed the photo shop when they refurbished the store (Borehamwood). Customer services in store told me the closest store with a photoshop is Watford - not that close and not convenient if you don't drive. The in store instant photo booths at Borehamwood are rarely working either so I decided to upload my wedding photographs at my parents house and get them printed at their local store Lea Valley. I am very frustrated to report that I could not even upload my wedding photos online as the quality is too good for Tesco, an error message flashed up saying that every photo was above 10MB and excesses the restrictions. Therefore, without the option of using my prepaid print credits, I had to go and get them printed in store at a higher cost for same day printing. In addition, the photo booths took ages to upload the images and I spent an unreasonable amount of time in store getting these done. I needed more photos printed for our guests so was forced to go and repeat the experience. I was going to get my wedding photo books printed by Tesco but have decided that I can't bear it and will go with Photobox or another firm instead. It's worth paying a little bit more for a better experience and a better product. I am left with print credits that I may not be able to use and am considering cutting my losses!

This is the second time I used tesco photoshop and both times the end product has been excellent However when picking up my products on both occasions the staff at my local tesco have been extremely rude. Firstly I have to wait 15mins!! For them to stop chatting amongst themselves and serve me and then they can't find my product because they have been looking in the wrong place. Once I do get the product and say thank you they do not reply.. No apology for the wait nothing! Today was the second time I collected an item again had to wait for 10mins to wait for the two ladies to finish there conversation. She then threw the product on the counter and walked off. I shouted thank you! But no reply. The staff need training they do NOT know how to serve, dont think they know what customer service is! they really nees to cheer up!!!