Absolutely shocking company I would advise anybody booking with Caribbean Collection to think again ... I booked a 2 week holiday to Dom Rep, 5 star, direct flights and the transfer not being to far from the airport as my wife had our 2 year old daughter with her. Instead she got to Gatwick airport, alighted the plane to find out that they had to connect in Manchester which put an extra 3 hours on there flight, then when they finally arrived in DR the hotel that was provided was a 3 hour (not 20 min that they had stated) car drive from the airport and after an hour and half into the drive my daughter was violently sick due to travelling for so long, not only that but when they got there the hotel it was not up to 5 star standards that she had paid for and had been told was, but was in fact a 4 star, they had a week of cold showers, very unclean room and they were meant to have a family room but in fact it was a twin room on the 6th floor unfit for a child of 2 years old. She put up with this for 1 week then had to get the transfer back to the next hotel, again a 2 hour drive not the 40 mins she had been quoted. Poor, unhelpful .... don't use them