written by on 23/03/2011
I have ordered several framed photos and art from art.com over the years. Basicially I've been happy with what I've gotten since I could pick exactly what I wanted and had control over the frame, size, colors, matting, etc. The larger works start to bow/warp after a bit and some people may not be so accepting of that. The problem I have now is within the last 3 months ordered 4 pieces to be sent to a condo in Fl. One of the very large pieces that is over the couch is starting to bow/warp and I wrote to ask what could be done. All I got was a robotic response that there is a 30 day refund policy and nothing can be done. I tried to pursue the issue but to no avail. I told them I was disappointed with their policy that 30 days was more important than a customer's satisfaction and that I would be taking my business elseware. If you do order from them, expect to have warping on the large frames (don't know about the glass framed though since I only order the non-glare plexi) since I had 3 warp since I got them.
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