I have used the Asda breakdown service twice. On the first occasion, I was left in a dangerous situation on a dual carriageway, with a recovery estimate of two hours. Thankfully a passing RAC patrolman towed me to a place of safety and contacted Brittania Rescue to let them know where I was. When the recovery agent finally arrived they made no attempt to diagnose the problem but recovered the vehicle, however when we arrived at the garage i discovered he had lowered the drivers side electric window and had no jump leads or pack with him, so struggled to get the window to close and was unable to lock the vehicle properly. On the second occasion I faired a little better, only one hour to arrive, but no equipment to work on my car, recovery to a local garage only, with a £67 surcharge to be recovered to my garage of choice. Hire car took 5 hours to arrive so lost a days work, and of course pay. In summary you get what you pay for, this is a bargain basement service at a bargain basement price. Having no recovery service of their own they simply "farm out" the recovery work to local recovery agents, presumably the cheapest they can find, and the service you recieve reflects this. My advice pay a little more and get professional service, such as the RAC, and get the peace of mind of knowing you have a rcovery service you can rely on. Frankly i'm suprised that Asda would want their brand associated with such a poor service.