Asda Breakdown Cover Reviews

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Latest Reviews

★☆☆☆☆

“Too slow in refunding”

Written on: 21/06/2017 by Thereyougoagain (1 review written)

I took their European Breakdown Cover on the 6th June it would have started on the 8th only. As they kept on repeating that the car needs to be serviced it clicked with me that the cover they are selling is not existent. I cancelled before it even started on the 7th well within the statutory cooling off period. Guess what 14 days have passed and they still have not refunded my credit card. DO NOT TRUST THESE GUYS WITH YOUR MONEY you will regret… Read Full Review

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★★★★★

“Great service received ”

Written on: 03/04/2017

Was driving on dual carriageway when car started making a horrible rattling noise. Had to carry on for a couple of miles to get phone signal and called the breakdown number. I got a very polite lady on phone and after explaining where we were and that I had my 11 year old son with me who got out of hospital that day after an operation she told us someone would be out within the hour. Less than an hour later a breakdown van arrived and diagnosed the problem very quickly.a crankshaft pulley… Read Full Review

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★☆☆☆☆

“Absolutely disgusting! ”

Written on: 21/10/2016 by 379Curran (1 review written)

Terrible service. Have just left my son stranded in the middle of the night and having to walk home after misdiagnosing the problem in his car!! What can I say other than very disappointing. Would never recommend this company!!!… Read Full Review

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★★★★★

“Absolutely fantastic service. From first phone call to...”

Written on: 31/08/2016 by IzabellaKilgore (1 review written)

This is the second time I have had to use this service and from the initial breakdown to recovery was only 20 mins. I was stranded on a motorway and was given great safety advice and the recovery guy was excellent. I would recommend this breakdown cover to everyone and I have peace of mind driving knowing that I will be in safe hands if anything goes wrong with my car again. Great customer service… Read Full Review

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★★★★★

“Fantastic!!”

Written on: 06/08/2016

I was stuck on double yellow lines,came very quickly and the gentleman was very polite and friendly. Unfortunately he could not get me back on the road so got me home safely. Would recommend to anyone… Read Full Review

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★★★★★

“So thankful for Asda breakdown”

Written on: 08/06/2016 by ShyannSpence181 (1 review written)

Had to use them recently. I was so impressed with their service. Thank you Asda… Read Full Review

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★★★★★

“Easy to use and speedy service ”

Written on: 19/01/2016 by NickMcNeill205 (1 review written)

Considering the cheap price of the cover I wasn't expecting miracles when I took this out, however, I have been proven wrong ! I was parked on my gym car park and my car refused to start. I called through to the Breakdown Line and spoke to a lovely man who took all the relevant details and advised all attendances aim to be within 90 minutes however they'd be there as soon as possible. Although I was by myself and it was 8.30 at night and freezing, I could wait inside the gym so it wasn't the… Read Full Review

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★☆☆☆☆

“Terrible level of cover and customer service”

Written on: 21/11/2015 by McNally268 (1 review written)

Purchased Full cover to include home start. Had to phone them at 18.50 on a Saturday night to say my windscreen wipers have stopped working, probably just a fuse but I haven't got a spare and nowhere to purchase one at this time of night. They won't come out because it's not raining! I have to be at working early Sunday morning so if it's raining in stuffed, they won't even come out to me then - I have to be roadside - so to get roadside I have illegally drive! Why pay for home cover if… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 23/07/2015 by GiddyG (1 review written)

Called last week and got a most unfriendly young lady who despite explaining TWICE that I wanted to pay by monthly Direct Debit, still went to put the payment through as a one off annual. Today I received the paperwork adress to the wrong 1st name AND surname (if you can't spell, please ask... I don't find other people have a problem spelling my name). I called them back to amend and tell them the mistakes and got a young man who kept talking over me instead of listening (do they have ANY… Read Full Review

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★☆☆☆☆

“mis sold policy!”

Written on: 22/06/2015 by hhNoble1980 (1 review written)

Bought the breakdown cover the day before i was due to travel to London with the peace of mind that if had to breakdown everything would be taken care of.Was i wrong!7 months later!i get a bill in for a large amount stating that i hadn't had cover at the time,which i did!Now they are adamant that the bill gets paid.Also the attitude of the employees there stinks!!will be cancelling my policy and will be taking this further!Pay that little more and go with AA!Here's a tip Asda… Read Full Review

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★★★★☆

“Faultless”

Written on: 15/01/2015 by Turuel0 (1 review written)

This is my first time using ASDA breakdown cover and its the best cover I've used so far. The man on the phone answered within seconds and was polite and patient (seeing as I know very little about cars) and seemed very caring about the situation. I am aware this is his job however this seemed genuine. He gave all the relevant information and said help would be there within the hour. Within 25 minutes the mechanic arrived, fixed the problem within ten minuets and was a pleasure to meet. Would… Read Full Review

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★☆☆☆☆

“couldnt even replace a headlight bulb”

Written on: 10/12/2014 by Miranda137 (1 review written)

I've been with the AA for about twenty five years, but trying to save money I opted for asda breakdown and recoveryservice, well tonite I telephoned them to say my headlight had blow, I was thirty miles from home, and the asda breakdown ooperator said they breakdown teams dont carry light bulbs, I told him that was ridiculous and was threatening to cancel my membership and go back with the AA well he had me hanging on the phone for ten minutes obviously hoping I would hang up, anyway he… Read Full Review

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★☆☆☆☆

“Would never recommend ”

Written on: 05/06/2014 by AliaChoate92 (1 review written)

My car handbrake had failed to hold and my car had rolled towards a ditch and one of the cars wheel had gone over the edge of the ditch whilst out for a walk with my mum and dogs, I could not get any traction to get out.Asda said it was an insurance job !!!!!! It cost me £120 to have another break down recovery vehicle take just a few minutes to get me back on the road. It was stressfull enough to see my car in that position but Asdas response is shocking and I'll never return to them… Read Full Review

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★★★★★

“Asda breakdown saved our holiday”

Written on: 21/10/2013

We took our car abroad to France and Italy this Summer. The car had just had a full service and we had driven abroad in the Peurgot 206 several times without any problem. However one of the headlight bulbs went in Italy and we didn't have a spare. Also we had a loud vibrating noise when we went over bumps. We phoned Asda who recommended a garage. We never did find the one they suggested but we found one ourselves got the light fixed and found the rattling noise was the spare wheel! Several… Read Full Review

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★☆☆☆☆

“Pay less and get less!”

Written on: 24/07/2013 by toffeeguy (1 review written)

Broke down and phoned the operator, she said a recovery vehicle would attend within one hour. Then phoned me back to say eta one hour thirty minutes. The recovery vehicle arrived after one hour fifty minutes and he didn’t even apologise! Pay less for a poor service, I should have realised. I wont be renewing my policy that’s for sure… Read Full Review

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★★☆☆☆

“Very Poor Service”

Written on: 15/03/2013

I have used the Asda breakdown service twice. On the first occasion, I was left in a dangerous situation on a dual carriageway, with a recovery estimate of two hours. Thankfully a passing RAC patrolman towed me to a place of safety and contacted Brittania Rescue to let them know where I was. When the recovery agent finally arrived they made no attempt to diagnose the problem but recovered the vehicle, however when we arrived at the garage i discovered he had lowered the drivers side electric… Read Full Review

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★☆☆☆☆

“Disappointing service”

Written on: 24/01/2013

First and last time we called them out, instantly had no faith in the mechanic/recovery man when he starts tapping the engine with a large Philips screw driver. He eventually towed me home telling me it was a fuel pump, only to be told and fixed by my neighbour that it was a simple fuse found next to the engine and that should of been checked as a standard procedure! I decided to buy a new car and cancelled my policy as i was getting free breakdown for a year. I asked twice on the call will i… Read Full Review

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★☆☆☆☆

“Waste of money!”

Written on: 14/11/2012

I bought this cover for the first ever time due to the price and as Asda have always provided good customer service however associating themselves with Brittania Rescue is bad for their reputation! We had to request home start on two occasions, the first time they didn't provide us with the service as it wasn't covered, the second time they sent a recovery vehicle which was not equipped adequately and left without sorting the problem. Complaining got nowhere, never again! I will be spending… Read Full Review

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★☆☆☆☆

“2 hours of promises”

Written on: 23/10/2012 by Largoh (1 review written)

I've been with Asda Breakdown for a few years now. All was fine until I actually broke down. On the side of the M1, in the cold and wet, I was told 45 minutes. An hour later still not sign. I then got a call from Britania asking if I'd had a call. I said no and was told another 10 minutes. 30 minutes later still nothing. I had to call back and was told someone would call back in 10 minutes. A further 30 minutes wait and I was told that they were 10 minutes away. In the mean time, the motorway… Read Full Review

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★★★★★

“This is the second time I've had to use my Asda...”

Written on: 13/02/2011

This is the second time I've had to use my Asda breakdown service and it really is a great service. The 1st time was on holiday 500 miles from home when it was taken to a nearby garage and repaired (for which Asda Breakdown paid for the labour so we only had the part to buy) and the most recent time they were there really quickly and brought my car back to a garage of my choice. They have also offered to take it to an alternative garage tomorrow if it turns out the garage I've chosen doesn't… Read Full Review

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