Vehicle Rescue Direct Breakdown Cover Reviews

★★★★☆
4.3 / 5
78% of users recommend this
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Latest Reviews

★☆☆☆☆

“Vehicle rescue direct refuse to collect vehicle”

Written on: 29/05/2019 by Fatbar (1 review written)

After my BMW motorcycle shaft drive bearing disintegrated the bike was taken to BMW authorised dealer for repair,with 30 minutes before shop was closing vehicle rescue direct would not assit me till bike had been looked which was not going to happen till next day.So BMW manager booked my wife and I on flights from Brussels back to Birmingham after I informed them I would sort way home and bill them.Afte motorcycle was fixed VRD refused to transport back to me even though it's written in there… Read Full Review

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★★★★★

“ENTER...”

Written on: 08/04/2016 by 318Jamison (1 review written)

great service, great price. Everything was great… Read Full Review

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★★★★★

“home start was a saviour ”

Written on: 31/01/2016 by Orr25 (1 review written)

I broke down at home before an important day at work. With an hour to go and not a hope in sight i called vehicle rescue direct. Thankfully i had the home start cover on my policy with them and they were with me within around 40 minutes. They zipped me to work and thankfully i made it in time for the meeting. Im usually not one to review or use these sights but i was very happy and thought i must!… Read Full Review

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★★★★★

“The home start saved me!”

Written on: 31/01/2016 by Crouchob123 (1 review written)

I broke down at home before an important day at work. With an hour to go and not a hope in sight i called vehicle rescue direct. Thankfully i had the home start cover on my policy with them and they were with me within around 40 minutes. They zipped me to work and thankfully i made it in time for the meeting. Im usually not one to review or use these sights but i was very happy and thought i must!… Read Full Review

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★★★★★

“Kind and considerate.”

Written on: 29/01/2016 by let1233 (1 review written)

I was heart broken that i broke down on my way to my parents wedding. Didnt think id make the service and was truly distraught. Vehicle rescue direct were superb with their help and service. The vehicle couldn't be fixed at the roadside so i was taken by the assistance team to my destination and was so happy to get there before anything commenced . I'll never forget what they did for me on my parents special day. I highly recommend… Read Full Review

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★★★★★

“perfect customer service, very happy!”

Written on: 29/01/2016 by laugher1223 (1 review written)

Although i didnt break down while using this policy i thought both the customer service and price was superb. I had a lot of questions while first purchasing the policy and was very happy with both the answer and depth of knowledge. … Read Full Review

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★★★★★

“Lovely staff and service”

Written on: 26/01/2016 by lolaloos (1 review written)

Cant honestly believe how cheap this policy was in regards to what you get in return. Car hire services, overnight expenses paid for, repatriation, free road side assistance. The list goes on! Very impressed with the lovely people that were always on the other end of the phone as well. Would recommend to all. … Read Full Review

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★★★★★

“Good service”

Written on: 26/01/2016 by lockstock111 (2 reviews written)

All i was looking for was a cost effective service that did what it said on the tin. VRD seemed too cheap to believe but when i broke down on the motorway at 11:30pm i was not disappointed with either the reaction time and overall service… Read Full Review

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★★★★★

“SUPERB”

Written on: 25/01/2016 by BOOCH (1 review written)

Cant believe both the prices and the service! Amazing customer service and wonderful cover. 40 minutes response time was such a relief. Will be using this cover from now on… Read Full Review

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★★★★★

“im impressed”

Written on: 24/01/2016 by PeytonHolland92 (1 review written)

not only are the prices cheap but if you have a second car they give a further discount to the other vehicles they have. Its not the AA but for what i want i will do… Read Full Review

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★★★★★

“cheap breakdown cover”

Written on: 24/01/2016 by York1954 (1 review written)

I have searched online and its cheap and also very good cover. I broke down in Europe 2 years ago and thre guys were great… Read Full Review

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★★★★★

“Great work.”

Written on: 22/01/2016 by lkad123 (1 review written)

Really like the customer service and i thought the cover provided was excellent. I'll be renewing this year and highly recommend this site… Read Full Review

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★★★★★

“Very good breakdown”

Written on: 22/01/2016 by qxMatthews1975 (1 review written)

i was very impressed with the service i recieved. I broke down and the staff were friendly and very helpful. I could not fault them… Read Full Review

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★★★★★

“Very helpful customer service”

Written on: 12/08/2015 by Leonardo295 (1 review written)

We've been using VRD for years. Only ever had to call them once, when broke down on a German motorway in the middle of the night due to a snapped alternator belt. The car was recovered within a couple of hours to the nearest garage. There was a cab waiting for us and took us to a hotel. They asked us to pay for the hotel, but they promised we'd get our money back. The next morning there was a cab waiting for us again outside the hotel and took us to the garage. The car was fixed the same… Read Full Review

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★☆☆☆☆

“Vehicle Rescue Direct refuse to recovery ”

Written on: 26/10/2012 by adcogie (2 reviews written)

Hi, I've had big problems with this insurance and they refuse to do what it says in black and white in the policy and try add words into the policy that aren't there. In a nutshell my motorbike broke down and was take to a local garage. The local garage cannot fix the motorbike and it has to be taken to a dealer to repair. Which they refuse to do, even though their policy says if the local garage cannot fix it they will transport it to my destination. They say cause I chose the local garage… Read Full Review

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★★★★★

“Superb service and amazing value for money!”

Written on: 25/11/2011 by Trehane (2 reviews written)

I can't recommend Vehicle Rescue Direct highly enough, both in terms of Value For Money and Customer Service. We have the all whistles & bells Rescue Plus Europe cover for a mere £68 a year. This covers us everywhere, home, UK & overseas with recovery (for a specific vehicle). Last night my wife broke down on the way home for work. She called VRD and received superb service at every point of contact. The Call operator was very polite and reassuring taking the necessary details politely &… Read Full Review

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★★★★★

“Vehicle Rescue Direct - Motorbike/car Europe single trip.”

Written on: 13/08/2011

After I broke down in South of France Vehicle Rescue Direct (VRD) who use AXA insurance, were incredibly and unbelievably helpful. After my phone call to them I received continous assistance and support. Once my bike was towed by the French SOS, VRD offered me overnight lodging until the bike was assessed. Unfortunately, the bike could not be repaired in time to finish my holiday and VRD were prompt to offer me a paid hire car the length of my holiday, return ferry passenger tickets, a car… Read Full Review

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★☆☆☆☆

“Absolutely awful service (European single cover). Car...”

Written on: 24/03/2011

Absolutely awful service (European single cover). Car broke down in a rural hamlet near Bordeaux where we were staying. Rang VRD - really didnt want to know at all - told us to get it towed and fixed at the local garage. Bear in mind we had told them we were in a very rural place. The caretaker who looked after the house for the owners asked the local garage - a one man garage- but this was a major job (oil in the water) and he could not attempt to tfix it. The nearest garage therefore was… Read Full Review

Guest's Comment

Written on: 13/06/2011

thank you for this info i was thinking of useing this firm but not now again thanks

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Guest's Comment

Written on: 09/07/2012

Your experience has put me right off VehicleRescueDirect! the whole purpose of paying for cover is peace of mind - not to generate extra hassle. Hope companies read these reviews and realise that there is no hiding place on the internet so they need to up their game - or go out of business.

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Guest's Comment

Written on: 21/06/2011

ditto not good when you have taken cover

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★★★★☆

“Vehicle Rescue Direct organised recovery of my car in...”

Written on: 29/09/2010

Vehicle Rescue Direct organised recovery of my car in France, where I was staying with friends. The car was taken to a dealer for repair and Vehicle Rescue Direct organised a hire car and taxis to collect the hire car and afterwards to return to the garage. I waited for repair of the car, although there was the option to return to the UK at Vehicle Rescue Direct's expense and to await return of the car to my UK home. Their people were always very helpful and responsive, although it is… Read Full Review

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★☆☆☆☆

“we were extremely disappointed with this service...”

Written on: 21/09/2010

we were extremely disappointed with this service (European single trip cover). We had to wait 4 hours for our car to be towed away and then were left stranded with no arrangements made by the company for our transport to our holiday home. We received very poor communication and eventually had to make our own way home. We had to phone repeatedly to find out what happened to our car and ultimately were told that as there were no French speakers available we would need to liaise directly with… Read Full Review

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