Our car broke down on a winter holiday in the Alps. Breakdown Direct told us it would be **THREE DAYS** until we would be attended to! They were very interested in when we were due to drive home and not interested in the fact that we needed our car during our holiday. I was told by customer services, "there is always public transport". They later accepted that they were not able to provide the cover they promised, and repaid my premium. Worthless cover. Do not rely on them.

After a breakdown before arriving at accommodation in France we had a serious problem with our car. we rang breakdown direct who told us that they wouldnt help us because our cover does not start until 24 hours after your policy commences because of a cooling off period! ok i could understand 24hours after buying the policy but not 24hours after it commences. we ended up agreeing to pay for the recovery and the recovery man was very helpful and arranged a hire car for us.. we ended up paying for the hire car for the week ourselves and also we had to get the part from a company in England as the french part didnt fit our car,and get it couriered over ourselves. breakdown direct are totally useless and were no help at all and happy to leave a family including children stranded on the roadside in a foreign country.DONT USE THIS COMPANY EVER!!!

An engine warning light came on when i was in italy during a camping holiday. They advised me not to travel any further or my cover would become void. They passed me on to an italian recovery company. It was night time and raining. They said they would not pay for hotel only drop me to a camp site in the rain at 11pm. There was no mechanic to immediately look at my car. They said my car would be towed to a workshop and the mechanic would look at it in 48 hours time. Fortunately, after a 2 hour wait the warning light disappeared. I rang them back and they said they wanted a mechanic to confirm that the light had gone out. The mechanic did not arrive and they told me to proceed and the light showing would not be held against me. Only a towing service is provided and no road side recovery. Ps the light was just a exhaust emmission warning light. They could have googled what the light was for instead of causing me all this worry

Breakdown direct - very pleasant experience - competitive price, I had an accident in France, next day they provided courtesy car and refunded flight ticket. Prompt response, staff speaks different languages, able to assist and they call on a daily basis for updates. Highly recommended!!!!

I took out one week's breakdown cover for motoring in France, not really expecting to need it. I was quoted £59 by the AA and £25.95 by Breakdown Direct (for 12 days cover as my holiday was eight days). A couple of days into the holiday, I damaged a tyre hitting a kerb. The car could still be driven, but the tyre looked as if it could burst at any time. I wasn't sure if I was covered, as technically I hadn't broken down (I drove the car back to where we were staying), but Breakdown Direct sent a mechanic out without any quibble. I rang on the Sunday evening of a Bank Holiday weekend, and they sent somebody out the following morning (the Bank Holiday monday). He arrived within 15 minutes of the morning call and did the job. All I had to do was sign a form.