I am now on day 9 waiting for a resolution to my issue. I purchased 2 games and I am not able to play them. BFG currently appear to be ignoring my request to resolve this. If you want to buy games to play now or in the near future, go elsewhere because if there is a problem then BFG will not resolve it.

I have played Big Fish games. Super customer service.

I was a Big Fish Games www.bigfishgames.com subscriber for several years, and ended up with quite a large collection of games, all paid for with my subscription payments. Recently however, the games have not been worth playing, and I decided to end my membership. Everything seemed fine, until I tried to play one of the games I'd bought. This was a game I'd played many times, and was a favourite, but now it wouldn't work. I went to the Big Fish Games site, and searched their 'Help' option. It was not very helpful, as it just reeled off a whole lot of highly technical stuff that I had no clue about (I play computer games, I am not a computer technician/expert). Having tried the few suggestions that were understandable (uninstall and reinstall - change screen resolution), none of which made any difference. I have spent quite a lot of money buying games from Big Fish Games, and as long as I was a member, my games worked just fine. Now that I'm not a member anymore, my games don't work, and I'm not getting any help. For anyone thinking of becoming a subscriber/member of Big Fish Games, be aware, things will be great while you're a member. Not so good if you decide to leave.

I have been playing for over a year. Gopher golf and cascade. I have found that it is nearly impossible to wiin after a certain level. You are totally at the mercy of the game/computer.

I tried several times to get a game for the points I have (because of my membership I had for half a year) Right now I'm waiting while downloading a game (only 795 kb!) It stucks at 2%!

I have had a BF membership for over 2 yrs. While the tech support is available, I am tired of having way too many tech issues. And commonly you're told to reinstall the game and start over. Sorry, but when I'm 75% done with the game I am really not happy about doing that! If it were a brand new game, I'd understand. But it's happening with games that have been out 2-3 yrs, and the game forums are full of questions about the same issues over and over. The BF company doesn't seem too concerned about them; their typical response is to tell people to look at the walkthroughs. Hint: the walkthroughs don't always help. My suggestion, if you choose to become a BF member: read the customer forums. If you see things being brought up again and again, it's for a reason.

I have been playing fairway solitaire for about a year. Love the game when it works. Everytime I have tried to contact big fish co in Seattle it has been for naught. I have tried their email system to no avail and then I found a phone number to call. I'm not sure if they even have real people to answer complaints because they advise you to send an email. When I called again to complain the person said that they are 3 weeks behind in call backs, but never offered to expedite. Don't expect good service if you purchase a game.

I never used to have problems with BFG, in fact, it was my go to source for games. But that was before I switched to linux and installed Virtual box to have both operating systems. I bought the Tudors hidden object game for 3 dollars and it was a fast an easy process to buy, but it turned out to be the worst purchase ever. Not because the game wasn't good, but because it wouldn't start at ALL. It told me I needed to change screen resolution or color depth, but not which resolution I needed to change it to. And the download manager isn't working for beans, I'll download a free trial, and it will be really fast- then it just won't play.

Went through the entire process to cancel subscription to monthly club and could not complete the process as not available. Email to company met with response to complete form online, good luck you cannot then submit it to them. Wondering what it takes to stop them going into bank again. Will tell anyone who asks not to use BIGFISH cause they got a bloomin BIG NET that is hard to get out of........

I think this is a great site for Mac games. You can try before you buy.
Twice I have tried games, bought them and then discovered faults. I had an online chat each time with a customer support agent and each time, after giving me advice on software updates which were not required as it turned out, I was immediately given a code to buy a new game in exchange. Each time this was followed by an email to see if everything was O.K. I think this is excellent service.

I was automatically billed for a subscription that I did not request. Just try to cancel on their site!! Good luck! No clear way to do so. Email them? You get 'form' responses.

I love most games on big fish especially adventure like tribal games more of these please. Love the way you can try for an hour to test a game before you buy. I would recommend this site to my friends which i have already done . Many games that are boring like match 3 but each to there own i guess.

Big Fish Games is fun and usually easy to load but sometimes takes forever to load meaning 1 hour free becomes half an hour free. Overall, it's great.