Absolute shambles! Phone screen smashed on a Thursday with the first available appointment for being fixed being the following Tuesday... fine, but when the repair service turned up he took the phone to his van, came back saying he hadn't got the glass in stock in his van and needed to rebook for the following Tuesday. A week and a half with no phone?! Upon calling Likewise they agreed to replace. Phone turned up the next day being a completely different colour and whats more, spent now 3.5 hours recoving my data with it turning off a fair few times by itself in the process, and now it simply will not turn on at all! I have explained that I use this phone for work. I use android auto for my satnav throughout the day covering an average of 200mls per day, the camera for all work photos, email to send back to the office and multiple work apps throughout the day that I simply without my phone cannot do! This is not acceptable. £14.50 to Barclays and mobile cover since I can remember, now into the 1000s for paid cover and I get sent a phone that SURELY should have been tested long enough to have noticed faulty prior to being sent out?! Now the process starts all over again tomorrow!

Having read several bad reviews I only think it’s fair to tell my own experience. Having accidentally dropped my phone from my pocket as I got out of my car at night. Not realizing for 10 minutes when I returned I found it on the ground smashed front and rear. Likely it had been clipped by a passing car. Although still working it had the dreaded white line running across the screen. Barclays insurance company Likewise could not have been better. They talked me through what I needed to do to uninstall the phone. Had it picked up the following day and returned it fully working and as good as new within 5 days. No fuss no excuses and never tried to make the claim difficult for me. Truly amazing service. We all think insurance is a waste of money until the day you need it. Many thanks to all concerned. A very happy customer on his repaired iPhone 15.

Unbelievably awful operation, shame on Barclays for outsourcing their tech pack insurance to the outfit who trades as Likewize. Was sent an obviously used phone to replace my smashed one - this proved almost unusable, kept crashing, camera couldn't focus etc. Sent it back and was told it would cost me £99 excess for a replacement (along with the £14.50 monthly premium of course). Talked to one of their agents on webchat, and he admitted that ALL of their replacement phones are "reconditioned" (ie secondhand)! Cancelled the policy immediately.

I completely agree, my phone broke, I contacted the insurance company and they didn't give me any advice regarding my refund! This company is not serious, Barclays Bank is providing a terrible service to its Customers!

This Likewize company is a sham, BARCLAYS BANK, get your reputation back because Likewize is a disgusting, with the Tech Pack, I will advise the general public to refrain from getting anything done with Likewize, they are tricking the general public off and tarnishing the reputation of Barclays.

It is the worst insurance company i had even seen. They didn't even paas nay claim and they even didn't tell anyone what happened. Other companies pass the claim in 3 to 4 days.Its been a 16 days and i didn't get anything. Worst services.

Barclays Insurance Doesn't Cover Fold 3 My Samsung fold 3 has been stole I have tech pack with barclays for 9 years paying every month Tried to claim my insurance and to find out that they don't cover fold 3 phone because for them is not a phone What a stupid thing Avoid this insurance pack from barclays not worth it What's the point to have insurance if it doesn't cover your phone and I didn't even know ChatGPT I'm sorry to hear about your experience with Barclays' insurance for your Samsung Fold 3. It's indeed frustrating when you expect coverage for your valuable device, and it's not included in your insurance policy. It's essential for insurance providers to clearly communicate what they cover to avoid such situations. Thank you for sharing your feedback to help others make informed decisions. User Write me a review with the bellow My Samsung fold 3 has been stole I have tech pack with barclays for 9 years paying every month Tried to claim my insurance and to find out that they don't cover fold 3 phone because for them is not a phone What a stupid thing Avoid this insurance pack from barclays not worth it What's the point to have insurance if it doesn't cover your phone and I didn't even know ChatGPT I had been a loyal customer of Barclays' tech pack insurance for nearly a decade, diligently paying every month for peace of mind. Unfortunately, when the unfortunate event of my Samsung Fold 3 being stolen occurred, my trust in the insurance was shattered. To my astonishment, when I attempted to file a claim, I was informed that the Samsung Fold 3 was not considered a phone by their definition. This left me baffled and frustrated, questioning the logic behind such a limitation. In essence, this experience made me question the very purpose of having insurance in the first place. It was disheartening to discover that my valuable device was not covered, and what's even worse, I had no prior knowledge of this exclusion. In summary, I strongly advise against opting for the insurance pack from Barclays. It's simply not worth it when it fails to provide the coverage you expect and need. Clear communication about what's covered and what's not is vital for any insurance service, and in this regard, Barclays fell short of my expectations.

Shocking company!! Completely broke my phone all-together so now i cant even use it at all. Offered me a replacement phone with non genuine apple parts. Ridiculous! Took my phone in for repairs for a smashed screen and now i have no phone as the phone they returned is completely faulty now when it was working fine before. Avoid taking tech insurance out with Barclays! Likewize is the insurance company even worse. They all work together. I hate this company with a passion never experienced such! I dont even know where to start with this company, if you can your better off going somewhere else i guarantee you! Im not sure why my battery and front screen was replaced for a back glass repair. Until now no explanation. Run from this company.

I recently had a bad experience with Barclays Tech Insurance. I had a battery issue with my phone and contacted their Tech Insurance Support to inquire about a replacement. The support representative confirmed that they would provide an original Apple battery replacement, which was important to me. However, on the day of service, the service technician informed me that they do not provide original Apple battery replacements and that the replacement would be from another company. I immediately canceled my appointment and contacted customer support again, only to be told that they never replace with original parts. This was not mentioned in my initial call with the support representative, who had confirmed that the replacement would be an original Apple battery. I feel cheated and misinformed by this experience and would caution other customers to ask specific questions and confirm all details before purchasing insurance or paying for service charges with Barclays Tech Insurance.