Citymain Insurance www.citymain.com

Citymain Insurance www.citymain.com
★★☆☆☆
2.1
From 1 review
29.0% of users recommend this

  • Customer service

  • Value For Money

2 Questions | 3 Answers
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“Not fixed my phone”

★☆☆☆☆

written by Deborah1972 on 11/04/2024

City main have my phone twice sent at my expense and still not fixed I phone 14 comes back quickly and exactly the same absolutely fuming !! I’ve took it to a shop who said they can fix it as it’s a hardware problem but insurance won’t pay them as they are not Apple Someone help at my with end B Clark

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Asked by siangarner on 16th September 2015 Report this content
My phone has been stolen and I want to make a claim. What do I need to do?

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Answers (1)
Report this content rottiethedog Written on: 18/09/2015
First, report it to the police and get a crime reference number. Next, contact your insurance company to make a claim. I had my daughters phone insured by citymain and had minor problems with them. They were slow, but like most people we have a few good used phones in the house so weren't too inconvenienced by the 2 week repair time. My experiences have all been the same with every insurance company, as don't forget they're there to make money and don't like giving it back. If on the other hand you have these items covered by your house insurance I'd claim through them first as you'll get a new phone and not a refurbished one from citymain
Asked by lisav32 on 18th August 2014 Report this content
I've lost my details and my phone has broken. I've been paying £6.99 a month and cannot find any details. What can I do? 

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Answers (2)
Report this content Vintagechic1957 Written on: 19/08/2014
If you Re paying by direct debit the details will be on your bank statement. Try there first, alternatively phone them up and give your name , address, and the amount you pay monthly , they should have a record.
Report this content tonystravels Written on: 23/08/2014
Citymain have very poor Customer Service, I had to complain to the board of Directors and the Directors of the Company that own them to finally get my issue resolved. As long as you quote the Policy Name, and address they should be able to find.
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