PlumbWorld UK Reviews - www.plumbworld.co.uk

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★★★☆☆
2.7 / 5
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★★☆☆☆

“Rubbish comunications for deliveries”

Written on: 06/10/2021 by Upyabum (1 review written)

Only contact u by emails. Which they did not. And i want to be contacted by mbl phone , texts. Because more direct and quicker for me..But they cant do it ive bern told… Read Full Review

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★★☆☆☆

“Broken shower screen parts on delivery ”

Written on: 25/09/2021 by ALM1973 (1 review written)

Still waiting for the parts to fix my shower screen. Poor service and poor quality. £150 for a sliding shower screen that doesn't work properly and no reply to emails… Read Full Review

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★★☆☆☆

“Good quality products but delivery set up is a joke”

Written on: 17/09/2021 by ClaySutherland481 (1 review written)

Wasted a full day waiting for a delivery that was never going to arrive. Had email confirmation from courier which changed to the following day at 15:30 on the agreed delivery day. Multiple calls to both courier and Plumbworld with constant passing of the responsibility, I paid the requested £30 for delivery which ended up costing me an additional £300 waiting for the delivery. Awful service, would never use again… Read Full Review

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★★☆☆☆

“Good if there are no problems”

Written on: 11/06/2021 by JamieDavidson116 (1 review written)

Ordered a vanity unit and sink, unit fine and installed. Sink broken. No way to get hold of anyone on the phone, only email. Now I have no sink and it is Friday. … Read Full Review

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★★☆☆☆

“Fed up if waiting”

Written on: 26/02/2016 by Gethin.. (1 review written)

As the title says ( I'm fed up if waiting for my tall unit ) !!! Ordered in December online it said 5 in stock ... Replaced my whole bathroom tiles as well. So wanted all new fitments etc .. Thinking there's no problem. A few days later I ordered a laundry unit to match the tall unit ... Had a text a few days again later .. Saying they're delivering my goods !! The following week .. To then receive a text. Saying tall unit out of stick ???? ... But other item will be delivered .. Given a few… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 01/11/2015

Bought a shower from them on Ebay at £238.74 then noticed same thing on their Plumbworld's own website was priced at £201.98 (normal price, not a special offer). Accept it was my fault for not shopping around but assumed wrongly that Plumbworld was a reputable Company and that their Ebay prices would be the best. When I queried the gap in prices with them all I got was a confusing answer that their prices varied on different sites and they came across as being not bothered about whether I was… Read Full Review

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★★☆☆☆

“OUT OF STOCK ”

Written on: 16/10/2015 by jayne06mp (1 review written)

I have order two items from Plumbworld. No communication about delivery of the first item so when I enquired about it I was told it was out of stock for two months. The second was ordered from their Ebay shop. The estimated delivery date passed by with no communication. A week later when I contacted them I was told this too was out of stock until December. Why sell things that are out of stock and then not even bother to contact their customers to let them know. Makes it very difficult… Read Full Review

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★★☆☆☆

“The goods were delivered next day as promised and were...”

Written on: 05/09/2015 by 194Coffey (1 review written)

The goods were delivered next day as promised and were as advertised I originally gave Plumbworld 5 stars as up to that point for excellent friendly service HOWEVER when I ordered over the phone and paid by card the sales girl (very polite and helpful) tried to process my card FOUR TIMES and was told that it was not recognised as there " Was probably a problem with their machine " I asked if any money had been deducted and was ASSURED that it had "not been processed" I was asked if I had… Read Full Review

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★★☆☆☆

“Good Products but rubbish service”

Written on: 13/04/2015 by McCall259 (1 review written)

We have bought a number of products from Plumbworld because of their selection but will not bother anymore. After being told an item was in stock and would be delivered in 3 days, called on day 3 and it then turned out to have been be out of stock, spent over an hour on hold and then told it was in stock again and would be delivered within another 3 days, called again after 3 days, another 30min on hold to be told it had not even been despatched! - wish I had gone elsewhere. Customer Services… Read Full Review

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★★☆☆☆

“AVOID”

Written on: 06/05/2014 by 266Coughlin (1 review written)

NIGHTMARE failed to deliver on agreed date! had to wait 53 minutes for the call centre to answer. Ended up collecting a shower tray myself. Courier was ARROW XL. tray was damaged when I collected it. Would not consider using plumbworld again due in the main to the horrendous service provided by the courier firm… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 09/06/2013 by DWebber (1 review written)

We bought a shower cubicle and a towel radiator but the shower tray was damaged in transit. While we waited for the replacement to arrive, we forgot to check the condition of the radiator within Plumbworld's stipulated timescale. It too was damaged despite no evidence of damage to the packing but Plumbworld customer services played hardball and refused both a refund and a replacement. Very disappointing - would not use again… Read Full Review

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★★☆☆☆

“Very bad customer service”

Written on: 04/04/2013

Telephone number for Plumbworld, posted for all those having a frustrating time with emails not being responded to… Read Full Review

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★★☆☆☆

“CUSTOMER SERVICE? - I PREFER THE TAX MAN”

Written on: 14/02/2013 by davidgiles (2 reviews written)

I returned some goods for a refund. Now you would think thats easy in this day and age of Bank tranfers, all at the touch of a button!!! Well, I waited a week before asking when will I get my money. Not so easy, there appears to be a person somewhere who obviously doesn't do many hours , because he has to authorise it. Wish they could find him. Despite assurances that they would check into it and email the next day. ( you got it 3 days later still waiting for the update). Steer well clear… Read Full Review

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★★☆☆☆

“Damaged WC- wont replace”

Written on: 13/12/2012 by Adeinengland (2 reviews written)

I bought a whole pallet load from this outfit- it arrived clearly the worse for the journey so I took photos of how it was dumped on my drive as a seriously disarrayed pallet load. Then I checked the items and found a item missing. This they replaced. Then I had my builder and his team unpack the pallet and bring the items in house and store them before use. We are talking about enough items for a new build 4 bed house- 2 ensuites, one bathroom, one cloaks- a lot of stuff., In the consignment… Read Full Review

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★★☆☆☆

“No reply from customer services re faulty shower”

Written on: 20/03/2012

I bought a shower from them and it would not start. I emailed plumbworld, but have had no reply two weeks later. I have contacted the manufacturer instead, but plumbworld should have contacted me. I dont believe all the positive reviews on trustpilot, strange when you see the negative ones here… Read Full Review

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★★☆☆☆

“Rubbish service, products and delivery”

Written on: 06/03/2012 by rsatterley (1 review written)

I paid for next day delivery, but did not receive the product until 2 days later. Unfortunately they use Yodel. I would not have bought a product from them had I known that. I bought a very expensive Mira electric shower. One of the front fixtures was broken. They arranged a replacement for it, but it is impossible to install without a special tool. Even using an Allen key didn't help. I would not buy anything from them. As they do not have a telephone number (something I forgot to check before… Read Full Review

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★★☆☆☆

“poor performance lack of customer service,”

Written on: 21/11/2011

I've browsed their web site on numerous occasions,finally purchasing a shower pump last Wednesday 16/11/11.In what I would expect plenty of time for a despatch the same day.Its now Monday morning 21/11/11 they finally tell me that they will despatch another one today on express delivery for tomorrow ! back end of last week they are adamant they despatched on the Thursday. Yodel there courier say they never collected it ! I don't like these companies that hide behind there screens with no verbal… Read Full Review

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★★☆☆☆

“IF IT SOUNDS TOO GOOD TO BE TRUE, THEN IT PROBABLY IS !!!!”

Written on: 27/10/2011 by missbarbourfromglasgow (1 review written)

Wish i had read the reviews first, bought and paid for a full new bathrm suite, taps, mirror etc start of september. Surprise surprise received that email like the others stating bits were not instock after paying. I.e taps. Eventually persuaded them bout 2weeks later to send my other stuff as work was ready to start, eventually got it and surprise surprise mirror faulty light flickering still waiting on replacement, bath now fitted with no bath handles, they have contacted manufacturer over a… Read Full Review

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★★☆☆☆

“Radiator valves, but no radiator!”

Written on: 20/10/2011 by CWT2011 (1 review written)

I ordered a number of items to finish our bathroom off. Mixer shower, bath screen, rad valves and towel rad. After completing the transaction, I checked on the tracking service and found that the rad was out of stock. (I don`t remember seeing this when I was choosing!) The good news was that it was due in within a few days of my order, so I left it to be. Another email confirmed that the item had gone back another week and I was given the choice to cancel the item thus so releasing the other… Read Full Review

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★★☆☆☆

“Money down the drain”

Written on: 02/10/2011 by ianc2020 (1 review written)

Bought a drain snake to clear some fine roots from an underground pipe. The snake connects to an electric drill. The connection is a bolt embeded is soft plastic. When the worm encountered some resistance the bolt stripped the plastic housing and fell out. the product is now useless after about 30mins use. The only good thing about this product is the rather nice blue colour of the casing which would look good when hung on the wall - where it should be left… Read Full Review

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