I ordered a watch online as a gift for my wife's 40th Birthday but after 3 days I became concerned that I hadn't had any delivery notifications. After making contact it turned out the watch wasn't in stock and were unlikely to be able to source another. A situation they were fully aware of but failed to take action on because apparently it was my mistake for not realising my sales order said to call for delivery confirmation! To make things worse they can't issue a same day refund, so I'm left waiting five days for my money to be returned before I can order the watch from another retailer, which means my wife will be without a present on her 40th Birthday.

Simply terrible. Probably the worst experience I’ve had in a long while, considering I’ve been saving for a decent watch for years. Unfortunately, I’ve made a mistake to buy it from this “company”. What a waste of money (£2K), time, nerves, wish it never had happened to me, and will never happen to you reading this. CW Sellors Jura Watches (or whatever it’s called at the time when you’re reading this) seemed legit on Google with good reviews, so I placed an order for a Fortis Flieger. They sent me a wrong product, a watch with a short strap which didn’t fit my slim wrist, prob wouldn’t fit my cat if tried. I couldn’t even fasten the strap, so I put the watch back in the box and returned it asking for a replacement. Weeks later received an email with pictures taken under a microscope saying the product has been damaged (there were signs of the watch being taken from the box, i.e. something resembling a speck of dust), I tried to argue I barely touched it but to no avail. The choice (an ultimatum really) that I was offered, was either they return it to me (at my expense) as it, is or I pay an extra £100 for a normal size strap. Dutifully payed an extra £100 for a watch that I don’t even like that much on the wrist, hate it really, and now will be sending it to the local charity. Please do not buy a watch online, especially from this company”.  I can’t even be bothered to tell you about my relentless phone and email conversations with them, you’d need a lot of propranolol. Just go to your local AD, and talk to real people, not robots.

I purchased a Hamilton watch online from this company, priced at a very competitive £900. I was reassured by their 30-day returns policy should the watch not be suitable. I decided that the watch case was too large really, and so requested a return. The reply was prompt, asking me to send in photos of the watch prior to returning it - I did this, wrapped it up and returned it. The watch was as pristine as it was on receipt. A few days later, I received an email informing me that the watch had 'signs of wear' and couldn't be returned. Attached to the email were photos showing scratches to the case and bracelet clasp. Fortunately, one of the photos I'd taken prior to the return showed the clasp in perfect condition. I questioned this discrepancy and requested the refund be actioned. Some 4 weeks later,having received no contact whatsoever, I emailed to say that I would be issuing a Money Claim against them should I not be refunded. This again was ignored. I duly issued the money claim for the price of the watch, plus the Court fee. A few days later I received a half-hearted 'apology' claiming that a refund had been authorised 2 weeks earlier but had not been carried out - still no explanation regarding the damage to the watch though! Atrocious service from a supposedly high-end dealer - customer service is a joke. Do not, ever, return a watch for a refund by post - return it in person. You have been warned!

Bad company, justice should work and give them out of the market!!!

It's been a month and I still don't get my watch. There is still no delivery. I contacted them but they did not give any answer. I regret buying from them.

Appalling! I bought an Oris watch for a three figure sum which became faulty within a week. I returned the watch & was promised a replacement which never came. I was provided with numerous updates that the watch was on order & only weeks away from delivery, yet it never came. After FOUR months of waiting, I was told that the watch was discontinued. I persisted & through communications with Jura and Oris, I was told that I had secured a replacement & that it would be delivered in a further three weeks time. However FIVE weeks after this update and a total of FIVE+ MONTHS from the date of return my replacement watch still didn’t arrive. At this point I requested a refund and was offered 30% off watch accessories by way of a good will gesture. I used this and ordered a £425 watch winder on 23/08/22, and guess what… I’m STILL waiting nearly TWO months on. This was a horrendous experience from the outset and I hold this company in very low regard. Avoid this company like the plague!!!!

Do not buy from these people. I bought a 3k watch from them. They offered me a free gift. That was in Dec 2021. I'm still waiting. They offer excuse after excuse. At one point the manager refused to give my her name. They did in July offer me a £100 voucher. I bought a £225 watch which has not arrived either. They also trade under Jury watches. Buy from at own risk.

I ordered the watch in the beginning of January and received it almost 4 weeks later (instead of 5-7 days) and was not able to get any real updates in between. I bought a different watch elsewhere because I can’t function without a watch. I told Jura I would return it. When it was finally delivered, I unpacked it and started it up to see if it was any good. The screen is really cheap for a 2000 euro watch so I did a factory reset, repacked and returned it the same day. After almost two weeks Jura now claims it has signs of wear so they are not refunding it. It is a complete lie because I have not worn it. They probably damaged it themselves and now they will send it back to me and I can pay import and VAT again. Horrible shop, horrible communication, horrible product and horrible service. Do not buy at Jurawatches, it will cost you dearly. It cost me 2k

Awful service. Bought a Zodiac Grandrally watch in May as a present. Watch arrived, but battery was completely flat:(. Jura Watches asked me to send the watch back for inspection and repair which took 2 months in total to get sorted!!! Just got the watch back and it loses 2 minutes every 24 hours. It was supposedly “fully checked”. Now the whole process of sending back starts again.... I have asked multiple times for a full refund, but have been completely ignored. In addition, I am still waiting the warranty papers for the watch. Extremely poor service and a company to avoid at all costs!

These clowns are only interested in getting your money. Once they have it, they will wash their hands of you. They sent me a faulty watch, I wrote to them explaining the problem and their response was incredibly insulting. They tried to suggest that the watch was fine and the fault was all in my head. Do they think I'm a complete idiot? In the end, I took the watch to a trusted repairer and they fixed the problem. So it wasn't all in my head like Jura tried to imply! Stay away from them. All you will get from them is grief.

I ordered a watch on Sunday (Garmin Fenix 6X) and paid the extra £15 rush order next day by 9am service as I needed it by Tuesday morning for a charity challenge I was doing, as it was important I thought I’d email as well explaining this on Monday, I received an email assuring me it’s in stock and it was just a case of picking and dispatching my order, at 09:10 on Tuesday morning I emailed asking for an update as no watch and not even a tracking number and saying if it hadn’t been dispatched then please cancel as I no longer need it, also followed up with a couple of calls that never got answered, finally at 16:30 on Tuesday I receive an email telling me they have other items in stock if I’d like to pick something else. At times like these you’d think business would be going harder to keep any customers they can get, not ignoring them.

Beware this company is selling fake watches When I sent it back they would not refund had to take to court Beware don’t buy anything off them!

I originally ordered my Garmin Fenix 6 beginning of October having been given a delivery date of 1st November. Contacted their customer services whom were very un helpful at the end of October only to be told that the watches were in production and that we should expect a delivery mid November. Still heard nothing. I feel that they only put the original delivery date in to entice me to purchase off them. I find it difficult to understand how companies can carry on in this day and age - could of flown to the moon and back!

Could care less about their customers. Tried to take money from me after I returned a watch. Never sent straps I ordered. I had to file a PayPal claim after they refused, and they fought tooth and nail against the PayPal claim to take my $16,000+USD. Horrible sellers. Just terrible.

Bought a LE Rado Captain Cook which turned out to be faulty: The watch kept stopping, even while it's on my wrist, or on a winder. When I sent the watch back to them, they basically said no return on items that have been worn. So now I'm having to wait while they are fixing the watch. How could I find out the problem with the watch if I didn't wear it??? Going on internet, reading other reviews on this company, it would appear this is not the first time, and it would appear it happens quite often. So when buying something more costly, don't try to save pennies by going to Jura or CW Sellors. Go elsewhere, and make sure the alternative seller has a return policy!!

after paying a 25% deposit on 12th febuary order had not been fulfilled by 28th july so i cancelled and had to wait to be refunded for 5-6 days. little or no interest in customer care by my experience gave a watch company the £1000 order recommend anyone else does the same. no return calls when promised for weeks, order not placed when stated for weeks. bad bad bad

To give you a time line of events; my association with CW Sellors (Jura Watches) started when my wife purchased a Tissot Sport watch from them as a Christmas gift for me. The issue started when only just over a month of ownership and occasional use the watch a battery replacement was required. My wife contacted CW Sellors to explain the issue and to point out that the usual warranty booklet was missing from the box having never been present from new. It was agreed for the watch to be returned with all the original documentation and boxes so that the work could be affected and the book sourced. Prior to returning the watch it was inspected for any visible damage of which there were no marks and also photographed the watch as we have seen done by Mallory of Bath when they return a watch for service, it was then returned safely packaged in its original box and suitably wrapped. They acknowledged the correct receipt of the watch with NO ISSUES and sent back to Tissot for the work to be conducted under warranty. Eventually we were notified that the watch had been returned with the warranty work completed. Sadly this is where things get worse. On opening the returned package it was immediately evident that at the 7 O’clock position there is a very visible indentation damage on the outer bezel and there is still no warranty book. This was of concern as both my wife and I had seen the watch being packaged prior to return and also looking at the photos taken there is no sign of this damage. Again we contacted CW Sellors to explain and the watch was again returned. Following on from here we were again contacted to say that the damage had been noted when it was returned from Tissot but assumed already there even though they confirmed receipt without damage and we have a date stamped photo of the watch showing no damage immediately prior to its return. As the issue had been going on for some time now with me having only had the watch for a very short time before the problems occurred, also the documentation was still incomplete without the warranty booklet plus the fact that we would end up with a watch that had been repaired internally and had visible damage to the case we asked that they refund the item. The politeness stopped here! At this juncture we were passed to a very rude employee. We tried to explain my concerns and validation for asking for a refund but was rudely talked over at every point with they repeatedly saying that they have a report from Tissot that the damage was there when they received it. We am shocked that companies still exist that are unable to discuss customer issues in a professional manner. My point: • The watch should not have failed in such a short time. • The damage was not present when the watch was returned in its original packaging. • The documentation is still incomplete without the international warranty booklet. . We do not question that Tissot reported damage when they received it from Jura as it did occur at some point however the damage was not present when it was sent and not reported by Jura when they acknowledged receipt. Again I would stress that it was a new watch that was purchased and after only having worn it maybe a 5 or 6 times they are now asking me to accept a damaged watch with internal repair (or replacement movement) that feels very second hand. We have written to the company MD and he won’t even have the decency to reply instead I have been chasing them for over 6 months now and still they have my watch! They are impossible to speak with as they don’t reply to emails.

I am in the middle of trying to get my watch replaced, it stopped after 1 month I initially sent it back in December, as yet, nothing back. Don't buy from them.

Asked for a quote on my Hublot Classic Fusion 542.NX.1171.LR online. Was asked for more photos, I sent 3 very high resolution showing the front, back and strap (4032 x 3024 pixels) Received a quote back: "I have now received information back from our watch experts and we will be able to offer you in the region of £4,400 to £4,800 as a trade in against a new watch from our website or £4000 to £4,400 cash purchase (subject to the condition, subject to seeing it, subject to the watch working, and all the information being as described)" Great, I thought - and then asked a few more questions about how I can maximise the cash value to £4400 rather than £4000, and then booked an appointment to go in. The location in Ashbourne is not easy to find, spent a lot of time walking around and phoning them until someone in their office came and met us. They then proceeded to carry out a valuation on the watch and insisted that the face casing and strap needed replacing. OK - for a watch that is 9 months old and has been worn maybe a handful of times, I doubt that - but I thought maybe it's negotiation tactics. Then the guy comes back with his laptop and shows me one of their competitor websites selling the same watch (with no documentation or receipts) at £3950. Therefore the maximum he can offer me is £3250. Sorry, did you not think to check that BEFORE I made the 150 mile round trip to your office? Not even worth negotiating, how they can knock off £750-£1150 - approx 25% - is beyond me. Needless to say, I walked out. Would not recommend or use them again They have also reported my reviews on another review site as not being one of their customers, which shows me that they will do anything to try and weasle out of any feedback that does not reflect them in a good light.

Ordered a Tag strap, it arrived without a clasp or a pin, took into it a jeweller to get fitted and they questioned its authenticity, as they had no pins that would fit. Contacted Jura(CW Sellors) who confirmed it was genuine. I then took it to a new dealer who said the same thing, I requested a refund which was never forthcoming and following some rude emails, I made a claim(successful) from credit card company. Whatever you do, if you order something from these guys ensure you use a credit card so in the event of a claim you can you use section 75