Belk

I went to the Tupelo, Mississippi store January 15, 2015, with a friend who was looking for a new suit. We could not find a single person in the men's department to help him find a suit. I finally went to the customer service counter and told them there were no salespeople around. They said they would call a manager. A lady came out of the back and told us there was no one scheduled to work in the men's suit department that day. But she would send someone over to help us. A 20 year old girl came over. I asked her if she knew anything about men's suits, and she said no. I told my friend that we were going to Reed's, a locally owned store, because they had people that could help fit him. On the way out two white male employees were talking to a black lady employee who was pretty mad. She threw her glasses on the floor. One man was trying to soothe her.

We went to Reed's, and a salesman greeted us immediately. We told him what we wanted. He found the right fit jacket and pants, a blazer and slacks, and two shirts. He marked the pants to be hemmed, took the labels off the jackets, and took the stitches out of the pockets and pleats of the jackets. Don't bother looking at Belk's unless you want to help yourself. And there is never anyone around to check people out in the ladies department either. I have to go to three or four checkout counters to find someone. I have wondered how fast someone would show up if I just walked out with the stuff.

My wife and I saw this new store open up at this new shopping center. We are always looking for great deals and this this was the best store ever, we got great discounts with opening an account. I purchased some mens button-up shirts, a belt and a pair of shoes. The pricing was somewhat reasonable but after about 8 months, my belt started falling apart, the sole of my shoes cracked open, and a couple of my shirts started coming apart at the seams. I really thought i was buying clothing of the same quality as JC Penny's or Sears but that is not the case. I plan to close my aacount there and never shop there again!!!

Belk's has the worst website and worst customer service of any company I have ever dealt with. Will not let me pay bill on line, although I have paid on line in the past. Get message my account not eligible for on line access. Customer service personnel do not know why I cannot access my account, which I have had since 1997. Will be closing my account and will not be shopping at Belk's in the future.

At the store I waited 15 minutes for a snooty sales manager to finally come over & do me the favor of waiting on me. (She had looked my way & turned her head several times, trying to ignore me.) The advertised product not in stock at store, was told it would be shipped from Dallas to Sherman TX in few days. 1wk later I still do not have my package. The fragrance did not come from Dallas it came from Charlotte, NC. If I am ever foolish enough to go to this store again...which I doubt, if it is not in stock I am walking out the door to make my purchase elsewhere.

I ordered 8 place settings of Mikasa Dinnerware from my local Belk's store. They were on sale, and because they didn't have them in stock I was given free shipping. They charged my credit card. When I didn't get a confirming email, and couldn't register online to see my order, I started calling Customer Service. I was assured twice that everything was OK and my dishes would ship soon. By the 3rd call I was very upset, spent another 1/2 on the phone and was told this was being submitted to "Administration" and I would be hearing back in 48 hours. Sunday morning I received an email saying that "due to unforeseen circumstances"...no other reason given...my order was being canceled and there would be no charge to my credit card. I checked my card and there was no charge. However, I wasted 1 week, drove to their store and spent time calling Customer Service 3 times only to find out they don't want my business. I will never, ever do business with Belk's again.....there are a lot of stores and internet companies that treat their customers with respect. This was despicable....be very careful about ordering from this company.

I ordered an item on 6 days ago. Since then, my order has been "In Process." No shipping date has been indicated. I have called the customer service department almost daily and have been getting different responses varying from "my item will be shipped sometime today" to "I have no information as to why your order has not been shipped since your item is in stock." I am very disappointed with Belk. I only ordered from them because of one of their sales. Needless to say I will never order from them again.

I just came out of the Georgetown Carolina belks store after returning several items. hello I can say is it sure would be nice to go into a store be greeted with a smile rather than the horrible attitude the to Clarks I spoke with had. they made me feel like I was in their way and I was ruining their day well I left them with my smile I sure would like to have gotten a smile from them. you know if you don't like your job get another 1 but please don't take it out on your customers.

I've shopped at Belks for several decades. Unfortunately for the last two decades, this store has shown serious signs of decline, chasing corporate profit while ignoring the customer. My local stores are located in Lincolnton, NC and Gastonia, NC- and both of these stores are just absolutely horrible. It's rare to find more than one or two people working in the store and when you try to find help in any department, you are wasting your time. This chain only sells the lower quality but higher priced clothing (Saddlebred, Geoffrey Beane, Chaps, etc) and often the merchandise on the racks has strings hanging out and it's not rare to find dirty or stained items on the racks as well. This once great department store has been ruined by the same thing that has ruined many others, good ole American greed.

I was going through some of the clearance jewelry and came across two bracelets that I liked. Well both were missing price tags. I went to check out and asked the lady if I could find out how much those two bracelets were. I also told her I was over there for about 20 minutes and sorting through the jewelry because it was so messy. She said no and just took them away. I was very disappointed bc it was two clearance items and I thought clearance items were to get rid of. Will never waste my time again shopping here.

I went to Belk in Cary Town Center to return 2 t-shirts that I bought it few weeks ago. Receipt, labels, prices are still hanging there.

An employee at the counter, name Mary, do not look happy, asking me : "is there any thing wrong with that?" even she know the merchandise are still brand new in front of her.

I asked her back: I don't know, what different is make if I just wanted to return?

She rolled her eyes with another customer and explained to me that she just want to know what is wrong with it so she will put it away.

I do not see any store asking customer like her, I felt a bit of harassment ( I'm Asian!.

I think Belk need to improve the customer service.