The Fine Bedding Company, Goose Down & Memory Foam Pillow Reviews

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Latest Reviews

“Shocking Customer Service”

★☆☆☆☆

written by peebles222 on 01/02/2012

I had bought Spundown products from the Fine Bedding Company for years and have recommended them to family and friends. However I was less impressed with the Spundown pillows and could not use them as they were very uncomfortable and gave me a sore neck. I bought a new bed and contacted Fine Bedding to ask if there was any of the newer products which would be deemed to be an improvment on the Spundown Duvets. They did not answer my questions rather they curtly told me that the information was on their site. However,it did not answer the question I had about them fitting in a domestic machine. I mentioned that I had not been so happy with the pillows and they asked for more information. I provided this only to be told that I was the only person who had this view. I felt this was not a very professional or respsonsible attitude from a company whose products I had endorsed for close to a decade. I told them this and they asked me to send the product back for inspection. They subsequently send an email stating that the filling used had now been replaced by an improved version but that they found nothing wrong with the pillow. There was no mention of returning the product or replacing it. I had bought the pillows for £40 each. I then tried to contact them to ask for the product to be returned only to find that they had blocked my email address. Unbelievable but true. I have since learned it is a family business and whereas they may have expanded their attitude is firmly small time. I have had to send them emails from another address but they ignore them. I will seek legal advice on what further I can do about their appalling conduct as they have my goods. Spundown used to be unique but I have now found many companies who are selling the same type of products. My advice is to buy from a larger firm who has more consideration for their customrs. If not then at least do not bother to contact this unprofessional set up for advice or assistance.

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“We've been using their duck feather and down pillows...”

★☆☆☆☆

written by on 16/10/2010

We've been using their duck feather and down pillows for maybe a year now, and they were ok.
However when we washed it, it started stinking on dead animal!!! I spoke to my mother, who is from older generation, and they used to make their own pillows when she was young, who explained that the stinks comes from the feathers that HAVE NOT BEEN CLEANED properly and pillows were stuffed with it. Now after washing it the, the whole smell just came out.
We tried washing it few more times, but no luck - pillow ended in the bin!!!
If you buy something from them - do not get anything of animal origin!

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Peebles222's Comment

Written on: 01/02/2012

And dont bother to tell them about your dissatisfaction as they are a very unprofessional set up. I have bought their spundown products for years and was happy with them but recently got in touch to ask if any of the newer products may be an upgrade on the ones I usually buy and if they are domestic machine washable. I also mentioned that although I was a big fan of the Spundown duvets had not gotten on with the pillows. They asked for further information and when I provided it they said nobody else had complained. I doubt that but that was not really the point. I told them I felt that was an irresponsible response and they told me to send the product back. I did so and they then wrote an email saying they had now upgraded the content of the pillows but that mine was ok and no fault was found. I had paid £40 for the pillow and there was no mention of return or replacement. I wrote back to find they had blocked my email address! I had to send the correspondence from anoather address and they ignore it. I am shocked to sasy the least. I have bought their duvets for many years as have friends and family on my recommendation. I have never been treated so badly. I will take this further as they need to return or replace my pillow. However I will never buy their products again. I have recently bought the bedding for my new bed from a rival supplier and hope that those considering doing business with this small minded family firm will look elsewhere

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“Try one out for a great night's sleep”

★★★★★

written by Phillippa on 08/11/2007

Try one out for a great night's sleep

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