I can’t praise Staysure enough for their help and understanding,I had a fall on holiday in Tenerife fracturing my pelvis, my daughter contacted Staysure for me to organise repatriation, they arranged an ambulance to take my husband and I to the airport, wheelchair assistance and a flight home accompanied by a paramedic from Mayday assistance who was absolutely marvellous and an onward ambulance from the Uk airport home.A claim for medical expenses was settled within a few weeks,I would definitely recommend Staysure to everyone, excellent service.

From the very first contact with Staysure and Mayday Operations, we knew we could trust them and then simply focus on my husband getting better. When you are in a foreign country and cannot speak the language, you feel so helpless. The hospital bureaucracy in France is a minefield and Mayday Operatives (I wish I could name them) negotiated everything brilliantly. Suddenly all the forms were filled and my husband was fit to fly! All the tiniest of details were meticulously and so thouhtfully arranged. It was as if angels had lifted us out of a nightmare. From an executive taxi of a couple of hundred kilometres, wheelchair assistance, air tickets to another taxi ride - all done with such brilliant service and exceptional communication!!!! THANK YOU STAYSURE AND MAYDAY!!! We will be eternally grateful - with the deepest appreciation of your coverage and sincerest admiration of your employees!

My mum has a fall In Tenerife last week and broke her back and staysure along with mayday assistance worked so hard to arrange to fly her home in their medical jet , they were efficient , considerate , caring and I would highly recommend them.

I would definitely recommend staysure for holiday insurance. Never did I think we would need to use it but unfortunately while abroad on holiday we did. My husband suffered a cardiac arrest and ended up in intensive care. From the first moment that I contacted staysure, until the moment we got home they were amazing. The phone operatives were always kind and courteous and the process was always exactly how they said it would happen. My husband couldn't fly home the day of our flight. In fact we stayed an extra 6 days. So I was moved to a hotel nearer the hospital and this was all arranged for me. The day before repatriation, Mayday assistance sent a paramedic out from the UK and he explained everything that would happen on our journey home. He was a lovely man, and immediately put us both at ease to make a traumatic experience that little bit easier. We had an ambulance take us to the airport and flew back with my husband connected to a heart monitor all the way through the journey. We were met at the other end with an ambulance with a lovely crew who took us straight to our local hospital. We cannot thank staysure and all of their staff enough. To be honest I never knew any of this happened, which I don't suppose you do until you have to use the services. Our experience is something you would never wish upon anyone, but it happened and staysure were there to sort out every detail big or small and we will be ever grateful for their assistance.

10 out of 10 amazing can’t fault stay sure on the 2nd day of our holiday my wife was rushed to hospital in Majorca. Straight away I rang staysure they were understanding empathetic and did everything to help. They organised an air ambulance to get me and my wife home and even after all this they took there time to check on our well-being, would recommend them to everyone and will never use another holiday insurance company again. Well done staysure can’t fault you

Got stuck in Hurghada with 4 year old coming down with chicken pox and on trying to get a fit to fly certificate from the hotel GP, got embroiled in what can be called nothing short of an insurance issue, being taken to hospital, scare tactics and a large bill, not to mention refusal to let us leave until paid. Luckily I had travel insurance and a lady from the operation team came to the rescue like a (lady!) knight in shining armour! Extremely understanding, calm and professional, spoke with the clinic several times, providing them with everything required to ensure they don't hassle me for payment, promised to arrange transfer and flight back which luckily wasn't required. Nobody hopes they need to call on travel insurance, but if you do, I can think of nobody better than someone like this person in your corner with all the help and support you may require. A genuine well done!!!

Excellent service Staysure winter Sports travel Assistance and in particular Mayday Assistance when I had a ski accident 28 Jan 2018in Italy that involved a punctured lung. Thus I needed hospital care and consequently medical assistance on the flight home. Staysure claims organised hospital cover with one phone call and no hassle . A note please have your EHIC with you. I did not. I was then passed over to Mayday Assistance for my return. They tried valiantly to get the EHIC without my involvement. . They were willing to phone medical staff to get detail and had Italian speakers. . The person I dealt with and her team were endlessly patient with my various requests (PS the NHSBSA EHIC machine needed confirmation of 45 years living in one house despite all the efforts in phone calls of the person I dealt with and co. Have your EHIC) Nurse and flights were organised with seamless and considerate efficiency. The return involving lots of ambulances and wheel chairs was easy and pleasant as led by another lady. Nothing to dislike

With an annual Travel insurance with Staysure we thought we would not be contacting the Company until the renewal was due . But this was not the case when our weeks holiday in Rhodes ended on day 6 with my Wife slipping at the side of the Hotel swimming pool and breaking her hip . From the moment of my initial phone call to the Company ,to eventually transportation back to the UK the staff at Staysure were so helpful with advice and constantly up-dating the return flight details , it was so re-assuring during a very worrying time

Staysure insurance are fantastic. They took care of myself and my dad after having an accident abroad and being in hospital. They evacuated my dad with mayday assistance by air ambulance with full medical attention back to the uk. Throughout this time the communication, support, information that was given to me was superb. I would highly recommend Staysure, a brilliant company with fantastic kind and caring staff.

My husband had a heart attack in Germany the night before we wee due to fly home. He had treatment in a local hospital, where he spent a total of 15 days. I contacted Staysure a few days after he fell ill and was immmediately reassured that they would take care of everything. They liaised with the hospital to ensure that he was not moved before he was in a stable enough condition to go home. Mayday Assistance were constantly in contact and updated me regularly then sent a paramedic over from the UK the day before repatriation to accompany us on our homeward journey. They arranged for a private ambulance to collect us from the hospital, made all the flight arrangements and a further private ambulance was waiting for us when we arrived back in the UK. The medically assisted travel was superb. It was very reassuring to know that there was a paramedic with us all the way. He was excellent and made regular checks on my husband at all stages, also ensuring that special assistance at the airport went smoothly. I would have no reservations about recommending Staysure for providing a top class service that made a very stressful situation more bearable.

This May my husband was taken seriously ill in Italy. My daughter rang Staysure to inform them and from that moment on the care given to us was exceptional. Y accommodation was sorted immediately, the Mayday team kept in touch with the hospital and after 11 days in hospital and 3 days in an hotel a paramedic arrived and took us to the airport, accompanied us on the flight home and an ambulance and crew brought us right to our front door. What can I say but everything Staysure arranged for us was, without doubt, superb. I recommend Staysure to all my friends and to anyone who wants a travel insurer who delivers over and beyond what one might expect. Thank you once again.

Had the best first class service from these guys especially the lady who spoke to the Greek drs on our behalf and translated, explained the process and what support we could recieve and kept in daily contact arranged somewhere for us to stay, supported us with getting my friend flown home with medical support. She was a absolute rock for 3weeks and went above and beyond to help us. We will be eternally grateful. thank you !

I was pleased with the customer service when renewing our travel insurance but little did we know then that we would be claiming on it so soon. Within two days of arriving at our holiday destination, my husband was taken ill with heart problems. From visiting a local medical centre he was sent directly to a private hospital where he stayed for 6 nights, including 2 in the ICU ward. The hospital admin contacted Staysure, who dealt with everything insurance related direct with the hospital, leaving me to worry about my husband. When it became evident that we would need to fly home under medical escort I was contacted by the Staysure representative who explained clearly how this would happen. This was a particularly stressful time for me but the representative spoke to me with empathy and understanding - which was much appreciated. Our medical escort arrived precisely when he was due to; took time to explain everything again, and took over the care of my husband for our journey home the following day. On arrival at Gatwick an ambulance was waiting to transport us to hospital in the UK and our escort handed us over to the ambulance crew who took us straight to hospital. Based on our experience, we would definitely recommend Staysure.

After having 10 days holiday, we returned to Palma airport for our return flight. My Stepson was not feeling well and was seen by the Doctor, who said that he needed to go to hospital. It was decided that I would take all the cases and carry on with the flight home. My partner was left with her son at the hospital, they gave him antibiotics which he responded to very well. My partner was in touch with Staysure all the time, They then sorted out the hotel accommodation for the night, then sorted out a flights home and a taxi home. We are so grateful for such a wonderful service. You cannot be faulted at all, you went above and beyond your duty.I shall be telling people bout how good you have been.

The support which I received after my accident in Bulgaria was faultless, they certainly pushed the boat out in their efforts to get me back to the UK. This incident is a strong pointer to ensuring you have correct type of insurance when travelling, without it I would more than likely have still been there. Will always use Staysure.

Every was fine with the booking of holiday Insurance very friendly staff. We had to cancel our holiday due to illness. . The claims process was excellant. To submitting our claim to receiving our full payment took 4days. WIll certainly book our insurance again with you. Well done

On holiday in Cyprus My husband slipped on a wet surface and had a nasty head injury, he was taken by ambulance to a Hospital, had tests done and he had to spend four nights as an impatient, the clinic dealt with Stay sure on our behalf, no trouble what so ever dealt with quickly and proffesionaly, what a weight off my mind what a fantastic company to deal with I would never use any one for travel insurance but Staysure and the journey when the doctor finally gave permission for my husband to travel home was a dream, I spoke to a young lady from mayflower on behalf of Staysure who arranged a taxi to the airport then help through the airport and finally after a good flight there was a wonderfully nice man at the other end who took us straight to our front door and even put our cases inside for us what a company I cannot thank and praise them for their help and consideration, I have even received a phone call from them to make sure we had sure we had arrived home, what company great just great, unbelievable to receive service that is so spectacular, thank you Staysure .Fantastic

Earlier this year, my elderly father had a fall while visiting me in Cyprus. I took him to A & E at a private hospital, and Staysure assured me he could stay for the initial 24 hours while tests were completed. When it became clear he needed to be hospitalised for longer, this was extended for another 24 hours when he would be transferred to the general hospital. It soon became clear that there would be difficulties moving him to the general, and Staysure agreed to fund the entire week in the private facility. There was no hassle, no pressure - and my father received the best care. On his release from hospital, Staysure re-booked his return flight and then sent a nursing assistant to carry out 'fit to fly'checks, before accompanying him on the flight back to UK. The support Staysure provided was second to none, and they dealt with all the relevant administration matters leaving me able to focus on my father's care. I will certainly recommend them to friends - in fact I have done so already!