whilst in Turkey I contracted gastroenteritis amongst other things, the service I received was outstanding. Whilst in hospital my partner was in a panic (not useful when you're not well) and everything was taken care of! Repatriated and reunited with our car at a different airport to where we landed. Just a brilliant experience when you are proper poorly. 10/10

Was hospitalised with broken wrist in spain.got 1st class attention.when approaching flexi cover fr ins there was not a problem.very few qurstions asked.was extremely happy with response and results.would highly recommend this insurance company without fail 2 anyone.there was absolutly no problem with cumications language.evrything was straight forward.

I always get travel insurance 'just in case' and opted for Flexi Cover's premium policy due to low excesses and decent price (not the cheapest but certainly in the top 10). I have always been sceptical about cheap travel insurance but I need not anymore, provided you check the policy terms, what is covered and excesses before you buy. In 2012 I had a Deep Vein Thrombosis (DVT) and Pulmonary Embolism (PE). This was declared for this insurance for just £3 extra. Despite being well hydrated, moving about and wearing compression stockings on the plane out on my honeymoon to Mauritius (in April 2014), I got another DVT and PE, which was diagnosed in a hospital in Mauritius a few days later. The doctors admitted me to (a good quality, private) hospital and treated me, but would not allow me to fly on to the rest of our honeymoon due to the risk to my health. Though extremely annoying at the time as it effectively ended my honeymoon, it was the right choice medically. This meant the flights to Cambodia and Indonesia were no longer possible for me or my wife. We checked all the small print and we were covered for pretty much everything. I recommend you read in detail and/or call the team who will help if unclear. For example we had to cancel flights to recover as much cost as possible, and the insurance covered the rest - remember to do this as you may be out of pocket if you assume the insurance will cover this - it is irrecoverable costs only, which is perfectly reasonable. The team were able to arrange payment of medical bills but we paid up front in cash, and with receipts were able to claim back instead. This method was chosen by me as I wanted to be treated without delay as it was potentially life threatening. The insurance put us up in a reasonably good hotel and paid for half board but not any drinks (including soft drinks) or lunch. I was stuck in Mauritius for 2 and a half weeks after being diagnosed (though there are worse places to be stuck!). The insurance was very helpful, though at times the process took a bit too long. The return flight to the UK was arranged by the insurance and I was upgraded to business class due to the health risk, which was reassuring. The staff were always nice, caring and helpful, and were UK based and the medical department was on call 24 hours a day (helpful with time difference). Bear in mind not all departments are 24 hours so this can impact processing time. When back in the UK be prepared to spend plenty of time scanning in and sending receipts but if you keep all paperwork and get back all recoverable costs, you will not be out of pocket. If it wasn't for Flexi Cover I would have been out of pocket by around £5000 - £6000. I claimed back around £2000 on medical expenses and lost travel plans with no major issues, had return flights arranged for us, and had a decent enough hotel and half board provided. The only improvement would be the speed of processing certain elements such as payment of the hotel we stayed in (took several hours and we could not check out until paid for), and return flights took several days to sort. I recommend arranging the return flight as soon as possible with the insurer to get the ball rolling. All in all, highly recommended. I would not hesitate to use again, and will almost certainly use FlexiCover for my next travel plans for our 'second honeymoon' later this year, even if they aren't the cheapest this time.

Very distressed when we had to cancel our holiday to Slovenia when my son was unexpectedly in hospital this summer. I found claiming with Flexicover very straightforward. After not hearing for a few weeks, I rang them up to find out what was happening. They were very helpful and told me the cheque was in the post. A few days later the cheque arrived. It was such a relief and now we can re-book our holiday. I can't fault Flexicover.

I had a great experience dealing with Flexicover. The representative was very helpful and efficient, and my query was dealt with immediately. The price was very competitive and the team at Flexicover made the process quick and easy. I would definitely recommend to family and friends!

I didn't have time to buy my annual travel insurance policy online so a Flexicover customer service agent called me to arrange the cover before my holiday. She explained everything to me clearly and made sure I knew exactly what I was covered for in my policy. The agent was friendly and happy to answer all my questions. Would highly recommend Flexicover for your travel insurance :)

Took out a travel policy with this company in Feb 2011. Without going into great detail, I had to call their customer services on many occasions shortly after, which was all down to problems that I had personally caused if I were to be honest. Their Customer Services department were just great, very helpful and professional at all times. They completely sorted me out to my total satisfaction, so much so in fact that I was compelled to write this revue so here it is. Thanks for your understanding guys, will be coming back for sure.