Have been with caravan guard some years ,this year i got my renewal by post and i went on the phone to renew the insurance,and to my disbelief they increased the quote just after i had answered all of the questions, and the yound ladie could not explain why it had changed from the postal quote, ,,not happy,,

They are Akways more expensive than other quotes but come down when price matched.

Needs some improvement in the down loading of the paper work

The telephone staff are helpful, knowledgeable and courteous. You seem to be mostly able to tailor the insurance cover to my needs and vehicle in a way that other insurers do not. My only gripe is constantly being told that breakdown cover is included when to me it is a £37.50 extra that does not & cannot meet my needs. Make this cover optional and you would really be winners.

I have insured through Caravan Guard to insure my caravan for the last six years. Caravan Guard provided competitive prices compared to other caravan insurers including the caravan club. I never made a claim, so cannot comment on how a claim would be dealt with. When contacting Caravan Guard, thier staff were always polite and helpful. However, had I been aware that Caravan Guard make 25% ADMIN CHARGE of the remaining outstanding fee on the policy, I would probably have opted for the caravan club policy in the first place, initially a little more expensive, but no extortionate fee. I dont recall being informed of this fee and I have now been informed it is in the policy booklet, something which I havn't had for some time.I also notice other customers reviews, have like myself, only become aware of this fee when cancelling thier policy on selling thier caravan. Caravan Guard have a standard answer on the three reveiws I have read, that they are reveiwing the cahrge for the following year.The first reveiw was wrote in 2010 and here we are in 2012 with the same issue.Come on caravan Guard, its time you did reveiw this fee, your letting your product down, I was a very satisfied customer with all services provided by Caravan Guard, but find this fee unacceptable and now rather than being happy to return on any future caravan purchase, I will now go elsewhere.I would have been happy to pay a set reasonable cancellation fee outlined at the outset of the policy but the current fee is a lottery on how much you pay, dependant on when in the twelve months of the life of the policy you cancel.

I found that they didn't go through the insurance details fully and found when I required to claim I was not covered fully. while the payment was basic to the expence (I'd only have the van four months!) they did pay up promptly. It's up to you to get the full cover for your possessions, they don't help!