If I would give PDSA insurance no stars if I could.They claim not to have received my vet’s submission back in March.It is now May the 5th,so definitely not within their advertised twenty days. However,giving them the benefit of the doubt I asked my vet to resubmit the claim for my cat.The following day,I contacted PDSA to learn that they had rejected the claim on the basis that there was a pre-existing condition. I was flabbergasted that I had heard nothing for almost two months and yet in less than twenty four hours they had rejected the claim. My cat had an ear operation last year which they also rejected. This year ,in March he was ill with kidney problem and the bill was hefty. This I have also paid,expecting the company to honour the claim . Do not trust this company. They are not interested in covering your pet’s health costs.I made the mistake of expecting a charity to at least care. Nothing could be further from the truth.Avoid!!

Normally an insurance policy covers costs other than agreed excess. NOT the PDSA pet insurance. If they judge that your vet is charging too much for medicines or services they will not pay. Therefore beware as you will not only be liable for excess you will also be billed for items such as Metacam, etc. You will not be made aware until you make a claim. Absolutely disgusting behaviour from any company

Spoke with the claims team for the umpteenth time on 17/03, was told they had everything they required to assess my claim and it would take 7-10 days. I have chased several times, sent emails, sms messages and no one came back to me. I then spent my valuable time on a call with them yesterday was told there was a missing invoice from the vets which had been chased 3 times. Called the vets they said they sent it at first request and had no records of any calls chasing this. Then today I got an email saying history was missing from previous vet despite the fact that I was on the call with the customer rep on the 17/03 when she confirmed the history had come through on email. The vets resent just now to the exact same email address and like magic its suddenly there this time. Had a proper reason to complain and just got fobbed off. Now told its going to take another 7-10 days. Just a rubbish service.

Being threatened with debt collectors because we didn't sign the renewal contract and cancelled our direct debit because we no longer required the insurance now we have to make phone calls that we cannot afford due to the fact that PDSA cannot see that if a renewal is not signed and direct debit is not active that the product is not desired the reason we do not wish to renew is because price went up by quite a few pound and admin charges were just ridiculous I would not recommend and will not be returning ..

A claim was submitted and we received a selection of disjointed emails then one rejecting the claim, emailed asked why and no response. Found the email address head of PDSA and that email was forwarded on to a complaints department who agreed the rejection was wrong in 2 hours and that the emails sent were poor quality however these are all "standard" emails set up in the system.

I have a 3 and a half year old Cavalier King Charles Spaniel. Just had my renewal came through from the PDSA and has gone up by nearly £5.00 a month. I called and they advised me that it has gone up due to my dog being a year older.I told the member of staff that i think that people like me who paying for care for our animals are being hit hard. That families like myself and finding it hard financially and wished I had the opportunity to be able to take my dog to a PDSA for small donation.

My cat recently had to have an operation for a granuloma on his leg. I put in a claim and was turned down so I decided to phone for an explanation as, besides his vaccinations, my cat hasn't needed any veterinary treatment in about five years. It was saturday morning and their letter said they would be available so I phoned and was repeatedly told that they were busy and would answer ASAP for eighteen minutes. I then had to put the phone down to deal with a caller at my door. I phoned again and held ...... And held ..... And held ..... And held - for over 27 minutes. At this point, I realised that there were 2 explanations for this :- either they had so many angry people on the line wanting to sort out problems or the woman on the answer machine was the only one at work that morning. I then looked for an email address or alternative number online and unless I wanted to 'give or donate to the cause' I couldn't find one. Neither could I find a number to complain or find out the problem. Disgusting! I am a very fair person but I can't give them more than one star to rate as I feel that it is such a poor service. Once the problem is sorted, I'm cancelling the insurance and opening an account to save the premiums myself at least then I will have something put by on one side to pay towards any treatment he may need in the future,

i took my dog in with a skin condition 4 weeks after i started my insurance and they claim that he had the conditon before the 10 day cooling period which he didnt! so they wont pay out and my poor dog will no not be covered for this condition ever again what a joke!!! avoid.

was insured with pdsa thinking being animal orientated it would be the best, bad mistake after making 1 claim for £118 which still hasnt been paid to my vet keep saying they havent received clinical history vet has been sent 3 times now my payments have gone from £37.24per month to £75.04 per month when phoned to ask why the big leap was advised i had made a claim (thought thats why i had insurance) and because other people in my area insured with the pdsa had also made claims so thats why my premiums were up so much cant believe this statement but phoned them twice to check and was given the same information twice

After agreeing with the PDSA that they would reimburse advertisement costs for my missing cat, when the claim came through they deducted 57% of the amount that should have been awarded. Following further communication, no intelligent or logical explanation has been given for this deduction, apart from 'the amount is higher than expected'. Their awards are completely discretionary and don’t even follow their own terms and conditions. Be warned.