written by NF2809 on 23/06/2009
I changed from E & L Insurance to Halifax Pet Insurance, mainly due to E & L appalling service. It's the best decision I made. Halifax Pet Insurance staff are superbly efficient, understanding and caring, and unlike E & L do actually answer the telephone.
I made a claim on 29 May 2009 and received settlement on 10th June 2009. This is what you need when making a claim, not delays with feeble excuses, like no one to sign a cheque, computers crashed, it's in the process etc etc. Well done Halifax, E & L could learn from you.
written by Charliefarley on 04/06/2008
I had two cocker spaniels insured with Halifax pet insurance and at £140 per dog (before second dog discount), the cost of £6000 lifetime cover with £50 excess was competitive.
One small claim was paid promptly without quibble.
However, the rate jumped 30% to £182, although a 5% on-line discount was available.
I asked Halifax why they had increased their charges so much and they said that, while some premiums had increased, others had decreased, depending on the breed, age and location.
Once again, I am going through the time-consuming search and evaluation process. It is unfortunate that there are so many variables which make a like-for-like comparison so difficult.
Here are some of the quotes so far:
M&S Premier £7000 cover/ £70 excess/ £215 premium
Direct Line (Advanced) £6000/ £80/ £209
Argos (Platinum) £7000/ £60/ £201
Sainsburys £6500/ £50/ £186
Pet Insurance Co. £4000/ £85 / £150
More Than £7000/ £70/ £144
Lloyds TSB £3000/ £50/ £129
written by MicheleFranks on 15/12/2007
I had both my cats insured with them under their Extra scheme and have had to claim on each. One of them developed bone cancer and had to have operations, jabs, etc but finally had to be put to sleep. There was no quibble over the many claims I put in and they paid up quickly. They dealt with everything their end regarding stopping the cover and paying out for her death, which was unexpected.
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