ONE TO WATCH CHEAP PRICES FOR MOST THINGS APPALLING CUSTOMER SERVICE Absolute nightmare of a company very rude and zero customer service we had ran into two series problems trying to recover our full refund back of £693 as this company agreed to do so once both TV’s that were cosmetically marked returned to them as we were not offered anything else. Following there instructions both TV’S were returned and expecting a full refund as this was in a written email to us also we were told verbally that a full refund would be granted. As expected they denied that both TV’S were marked despite having photographic evidence they were only refunding minus £60 for the return of both sets. I had to seek legal advice and contacted trading standards and in the end I had to settle for £60 less than the full refund that was promised to us once both TV’S were in there possession.I also received emails from this company trying to blackmail us in not to write reviews as they intended to take a further £120 minus the full refund. Sony would not grant the warranty as they were adamant they do not sell under any circumstances to any retailer either what they described b graded or used refurbished products. I would seriously urge people to think twice when purchasing online electronics from this company if something goes wrong as there is no reasoning with them you will regret it. I would recommend that you shop around as the cheapest products when shopping online is not always the best way to go as we found that out for sure. From my own experience I found Amazon very helpful good choice of products and most important friendly and helpful customer service since then we have bought a TV from them and came in pristine condition as it should!!! Use at your own Perl I have never experienced such a nightmare of any online purchase ever. PS Customer service is not something you buy but expect when spending any amounts into any online retailer!!!! Response I suggest you improve your service ATTITUDE and MANNER and take note from this truthful review as its staying and not being removed!!!! YOU CANNOT proof that we physically put on bogus reviews regarding any of your customers that obviously found the need in the first place to leave negative feedback on dented product which doesn’t surprise me with this company. I suggest that you do not in the future send any USED STOCK REFUBISHED to any customers that do wish to buy from you in the future as we certainly won't be. BBC watch dog have been in touch and I will only be too willing to discuss this nightmare that we went through with your so called good company. You only offered to get the TV inspected when both marked TV'S were returned both of them on your instructions following an email for full refund which i have proof of!! It’s obvious that we would not be present when both TV'S were to be inspected from our past experience with this company it certainly would have not been both marked TV'S THAT WERE SENT BACK TO YOU!!!! Maybe this is the reason for cheap electrics as there prices are unrealistic to say the least that would explain the reasons why people receive items ether marked dented or seriously cosmetically marked on both TV'S that we received!!!!!! As I said use at your own Perl as there are plenty of other retailers out there whom would value your custom and treat you like a valid customer and appreciate your custom. Examples are Amazon UK Lasckeys online who's customer service and attitude is second to none. Do your self’s a favour people and spend your hard earned cash elsewhere you will not regret it. PS leaving your number for people to contact you is sad for your defense also to use previous customers to get back at us obviously going to slate us off for telling the truth PATHETIC . Sorry that you are annoyed for telling the truth of what happened when we bought this TV from you and failed to sort it out twice in the way it should have been i.e. professional manner and attitude!!! I have copied and pasted this review in every website available for people to see also it doesn't surprise us when there is positive reviews appear after our review as nothing surprises me of this company to deliberate put on good reviews about their self and guest reviews on the review centre on their own defence rather sad and pathetic!!!!!!!!!!!!!!! As people need to hear the real goings on of this company. People do your research into this company very carefully and to there were about their so-called two Acers of industrial warehouse when in fact it looks like a house in the country VERY STRANGE INDEED!!! Update on this review the only reason we decided to except the refund from you minus £60 for the return of the TV's as we could not afford to take you to court!! we had already lost out £60 despite the email that came from your female worker confirming when they were returned a full refund would be granted as she didn't have the time and energy to bothered by this LIKE WISE!!!!!!!!!!!!!!!!!!!!!! Believe me if I could afford to take you to court I would have taken this the whole road!!! You may make this same mistake to another MUG'S that choose to buy from you in the future and it will be the wrong move!! If anyone is interested unhappy customers with this joke of company BBC-WATCH-DOG is back on I for one are following them on twitter I do hope they take this story up as it will be the icing on the cake. Check out the complaints board for this company and decide as wither you would pay £693.97 for a so called brand new TV as there are photo's of this TV we received from them. t seams this company have been up-to there dirty tricks again posting threads on websites posing as members when in fact they were staff members caught out trying to convince people they were the company to buy from. Unfortunately for them experienced members caught them out comical as It appears strangely after this company receive negative reviews there are lot of anonymous positive reviews posted around the net BEWARE!!

Found details on a price comparison website. Found Panasonic SC-HTE180EBK Soundstage at £217 (compared with £258 as cheapest elsewhere). I ordered item & heard nothing so I called today to chase & I have been advised that they no longer have stock & didn't expect any for a few weeks and price would be dearer so they had automatically cancelled my order & refunded. They advised that the email would probably be in my spam folder. Now see their price at £249 and I bet they are in stock. Very dodgy...you have been warned

Absolute Joke of a company, rang the company before christmas to make sure if we placed an order on the 19th December it would be here by christmas they reassured us it would. A month on and the item still had not arrived and after various messages being left we were never contacted, eventually got hold of them they came up with a number of terrible excuses and said a new one would be sent. True to their word a new one was dispatched and received the next day but it was not even the product we ordered, it almost felt it was a decoy to buy them time to get an item in which they have never had in stock, refused the parcel and demanded a full refund!! Would avoid at all expenses in this instance it is not worth saving the £2 compared to the likes of amazon or comet!!!!

I have placed the order on 28th of Dec on the basis that it will be despatched by 31st, I received the confirmation email that says no deliveries between 25th and Jan 2nd, where there were now indication on the website whatsoever that. On 3rd they emailed me that item is out of stock and will be back on 7th, checking the website again and it says that it is in stock!! Why don't they just post delivery delays on the website? If the item is out of stock, why does that not reflecting on your website? I wrote an email to them and requested a refund, they did not even apologise about anything and just refunded the money. I bought the item from Amazon that was delivered next day, I paid £10 extra but for my peace of mind.

I initially purchased the item on June 4th 2012 and was advised there was a 2-3 week delay. After that period passed I chased up the item and also explained that I was concerned hat Panasonics Blu-ray offer may expire before I receive the product code to claim. I was then passed a random number and told I could enter it to claim. This was not the case. After further correspondence I as advised that they would contact Panasonic for further information - this was around 4 weeks ago and I still have not derived a reply. The item has finally turned up after 8 weeks but I still have not received the free Blu-rays as advertised on the website.

I ordered a microwave from them as the price looked competitive, but after one email telling me the lead time will be 4 weeks as the items is out of stock I never heard back from them. Follow up email queries went unanswered. Their website looks busted, there is no contacts page where one can look up phone numbers to call them. It is a scam as Panasonic would never quote 4 weeks for delivery; in fact the same product was available for immediate dispatch on other websites! I would say stay away from these guys, they must be up to something dodgy.

Terrible service! I've ordered a bluray in December and still waiting (February now). They have not sent any emails/notification that the product was out of stock and I've to chase them constantly. It seems that hey can't be bothered to reply even.

This was the first and last time I've used tem. back to amazon!

I placed an order for Samsung SR8855 (SR8855L4B) NaviBot Robotic Vacuum Cleaner on 20/11/2010 expecting to take delivery within a few days as it was marked "Available Now". I subsequently received confirmation of my order stating that items marked "Available Now" can take 14-28 days to deliver, this was not made clear on the website. This was a slight annoyance, not a major issue.

I then received an email on 08/12/2010 stating that new stock of the item would not be available until the first week of January. Why was the website saying "Available Now" when in fact they weren't in a position to guarantee stock availability?

I was offered the opportunity to cancel my order, and they did confirm no funds would be taken from me until the item was delivered, which is fair.

I decided to wait. I did not hear anything further so I chased via email on 10/01/2011, I received a very prompt, albeit suspicious reply on the same day stating new stock is due in that day and I would receive confirmation of the delivery time between 4 and 5pm. No confirmation came.

I chased via email on the 15/01/2011, 20/01/2011, 23/01/2011 and failed to receive a single response to my emails. Over 2 months after placing the order I have today emailed them stating I wish to cancel my order. I just hope they read my email and do actually cancel the order!

Interestingly they are still advertising this item as "Available Now". I strongly recommend taking your business elsewhere. The customer service offered by this company, in my experience, is nothing short of appalling. I will not use a company again who does not offer a customer services telephone line. I see in response to other negative feedback that they offer a live chat service on their website, maybe it's only available at certain times of the day midweek, every time I have logged on to the website it has not been available.

I bought Audi system on line where it indicated it was in stock. Whilst it checked stock the price increased! I still ordered it as it was the second lowest price. I read the reviews before ordering and thought 4 out of 5 are positive. I got email confirmation of order quickly. Nothing then happened till 4 days later they email me saying item is out of stock until first week in Feb. I ordered 2 weeks ago!! Before ordering I checked their Small Print about their delivery lead-time but no sign of this! Not really happy waiting a month. ;(

Still waiting for delivery of a HDMI lead ordered on 15th December. Dont think about using this company. Customer service non existent. Havent replied to numerous emails. No phone number available for complaints. Complete shambles. Lucky i don't live to far away as i will be going up there to knock there door down!!!

I was pleased to find this vendor. Their price was the cheapest and they seemed to have good reviews. However, I wish I had never come across them. They took my money and confirmed my order, then sent an email stating that the laptop would be delivered within 24-48 hours. The next I heard was that they didn't have the laptop in stock and had cancelled my order promissing me a refund. I am still waiting for my refund and my emails go unanswered. I would advise everyone to steer clear of cheapelectricals.co.uk. A cheap price isn't worth the hastle.

Tried to purchase a TV and was given email confirmation of the price and told to place the order online. When I tried (the same day I received confirmation of stock and price) the price had gone up considerably. I emailed twice with no response. I then had a live chat (IM) with the sales team who were incredibly rude and refused to honour the original price advertised and quoted.

I would have purchased the TV at the higher price as it was still a competitive price, however the sales team were so rude and the lack of response to previous communication put me off.

Appalling customer service which is a shame considering the many other good reviews.

Despite website saying in stock and delivery in 24 hours took 4 days and numerous emails for them to confirm the TV would not delivered for at least 4 weeks (end of Jan).

By then I had missed the opportunity of ordering the tv from anyone else with guaranteed xmas delivery.

Well upon reading other peoples reviews of this company i thought i would go ahead and place order.That was 3 days ago.I have had one email from them (auto generated) to say order is placed and a whole list of rules that they use to check out who you are etc,even quoting the electrol roll!!As my product was stated as in stock it should have been "shipped out overnight" ive sent them emails to ask for approx delivery but NO ANSWER.ps they only communicte by email.I am now worried as i could have bought from amazon bar the fact c.e threw in a hdmi lead (wow).still waiting...

Where do I begin!

I was so happy to find the Vacume Cleaner I wanted cheaper than any where else! I read there terms and conditions to see that if they state that an item is 'in stock' it will be delivered 24-48 hours after the order was made. If the item states 'available now' it means it is at the warehouse and it will take 5-10 working days.

The hoover i wanted to buy stated it was in stock so i imedietly made a purchase.
I recieved a confirmaition email straight away explaining that if your item is in stock it will arrive in 24-28 hours.

I waited at home for TWO DAYS!! During the second day I felt I should get in touch with the sales department to find out if it was actually being delivered that day.

I looked every where on there website for a phone number but I couldn't find one so I sent them an email, and another and another, 3 emails and still no responce!

Finally after checking my bank to find that payment had not been taken I searched and searched and managed to find a phone number for a sister company.

When I got through they explained to me that the item I wanted isn't in stock and wont be until the end of the following week! I told him that the website states that it was in stock and he refused to believe me! I was shocked! I managed to prove it to him and decided that I will continue with the order as I knew I wouldn't find it as cheap any where else (so I thought!)

When I got off the phone I checked my emails and I finally had recieved an email from them, explaining what I already knew and stated that the vacume cleaner would not be in stock for another month!!! I was fureous!

Enough was enough!

I have canceled my order and have found it cheaper at Tesco (good old Tesco's never let me down!) I am picking it up in store in a few days.

Never buying from cheaqp electricals again!!