I placed an order with Amazon, something I do on a regular basis, and was surprised to receive a message informing me of exactly when my item would arrive, i.e. the time (a two hour slot) and the date. I received a further phone call on the day telling me that the package was on its way and would be with me within half an hour which it was. The two gentlemen who delivered could not have been more polite or friendly. So many delivery companies knock and run and rarely arrive when they say they are going to. I've read some terrible review on this company but it certainly wasn't my experience. Thank you HDNL!

Ordered an item from Amazon Sunday evening under normal post. Tuesday morning the parcel was delivered by a cheerful delivery man. Cant fault this service well done all concerned.

It feels like HDNL have been ganged up on here! The internet is all well and good as a place for people to spout off when something goes wrong, but do they ever come on here and say when they have done something right? I am working 2000 miles away from home at the moment so ordered a Valentines Gift from Moonpig (Flowers, Chocolate, Balloon and Card) for my Girlfriend to get delivered to her office today. After seeing the horror stories on this site I thought the worst. However, at 12.20pm today, the gift box arrived with her in perfect condition! Top knotch service HDNL! Seems all the complaints for HDNL are linked to Amazon has anyone ever thought it could be due to the systems integration between Amazon and HDNL giving incorrect information?

When i made an order on Amazon and seen that HDNL were delivering it, i hadn't heard of them before, as such i looked for reviews on line and was worried to say the least when i had read a lot of them. What i didn't realize though, that it was Yodel who had changed their name to HDNL. I've never had any trouble with them, received all of my orders on time with Yodel last year, and HDNL have done the same today.Can only speak for myself,and i guess it depends on the area, but I've never experienced any trouble with them.

Having read the shocking and appalling reviews for HDNL/Yodel, I was extremely concerned that my Express Delivery [2 working days] order from Eastex would never be delivered and that the Tracking System would not reflect the truth of the whereabouts of my order made on Friday, 20 April 2012. I emailed Eastex asking for reassurance they had used HDNL/Yodel previously however did not receive a reply which added to my concerns. Using the tracking number, my parcel was shown as having been collected and then having arrived at Gatwick Depot. I telephoned the Gatwick Depot to confirm my parcel had indeed been received and a very helpful, patient and polite administrator/member of staff assured me that my parcel was at the Depot. This morning, the tracker showed that my parcel had been loaded ready for delivery. Should my hopes be allowed to rise or should I still be suspicious? At approx 12.30 pm today, the doorbell went and there was the HDNL courier with my parcel under his arm, all complete and undamaged. In this instance, HDNL/Yodel have proved to be very efficient; the staff member I spoke to gave excellent customer services and my parcel arrived on time. A one off? Maybe. Though given this experience I will not hesitate to try HDNL again.

HDNL got my package at 4:40am from Amazon and it was at my house by 2pm the same day despite me not paying for next day delivery.

After reading the reviews on here I was really worried that my delivery would take ages. It came 2 days after dispatch without any problems and it was expected to take 3-5 days. The tracking service was really helpful, although I found that the updates were available on Parcel2go.com before on HDNL's website.

Virgin Media said they were going to have to ship me a replacement SuperHub on the Monday before christmas, they said that it would normally take 2-3 days but with the christmas rush I should expect it to take 5-7 days. I was happy with this given the time of year. However, the SuperHub turned up less than 24hours after speaking with Virgin Media, delivered by HDNL. Thanks for the superb service!

Having previously experienced a supposed next day delivery parcel sitting in their warehouse all week, being scanned daily but not put out for delivery until I phoned to find out where my parcel was, I was a bit worried when I heard my package was being delivered by HDNL. However, on this occasion, I couldn't fault them. A phone call gave me a two hour delivery slot and, this morning, fifteen minutes before they arrived, another phone call to say they were on their way. The delivery guys had been working since 4am but were exceptionally helpful and asked where we wanted the (enormous and very heavy) box put and didn't just dump it inside the front door for us to manhandle later. After reading some of the previous reviews, I suspect my experience is quite rare. It's a shame they can't give this level of service more often - they'd have a lot more satisfied customers.

I have used HDNL a few times, and were quite worried having read the reviews. I have used them to deliver to my work address, and although the first delivery was not made (due to our front desk being closed), they delivered successfully the next day. The progress of this (e.g. loaded onto van / returned to depot / loaded onto van) I could check online. I have used HDNL / Yodel over the past two days at home for both a collection and devivery. Collection went smoothly, again checking progress online. Today's delivery was before lunchtime, and I could check progress using their tracker tool. Very satisfied with their service. Admittedly, if you are not at home, they may have to redeliver, but I am sure this is the same with many courier companies. Compared to Royal Mail tracking, which only tells you that your item has been posted at a post office 2 days or so ago, HDNL offer a better service in my experience.

i live in wgc hertfordshire , i order on a regular basis most my orders come from yodel/ hdl i have had no problems the delivery service. i usally have the same person from the company who is very polite and helpful. good service very happy :-)

I can't rate HDNL highly enough. Top marks all round, very good prices compared to other couriers I have used. Punctual on collection and delivered on time.
All the team that I had contact with were very helpful, from the on line help, and the man that collected from my house, to the live chat team. So thanks very much HDNL, I will be back. Re: P2G-CS-491085

i made an order which was going to be delivered by home delivery network what a great service received the item the very next day first thing in the morning i was amazed how quickly the parcel arrived will recomm to all my friends and family

This is the second time HDN has bee used by a retailer that I have bought from online, and the second time I have reciieved faultless service! Both times the item has been delivered when they said it would be, both time the condition was perfect. There was one funny moment this time when I was tracing the parcel online and was told it had got to the depot, then loaded onto the driver's van, but then a couple of hours later it was back in the driver's van and was with me later that afternoon.

However, although I have not had any problems I would probably not reccomend the company because of all the negative reviews it has had.

Saying that, people spread bad news more readily than they spread good, so if you a reading this waiting for a package, don't despair!!!