I went into a local high street branch and asked for euros , the assistant was polite and helpful although it was quite late in the day .I paid cash for my euros and was not given a receipt , it was not until I returned home and went on the thomson online converter to check the amount when I noticed I was approximately 20 euros short . This may well have been an oversight but as I had no receipt and was on a very early flight there was nothing I could do . I was left feeling very disappointed and frustrated . So will not be using them again or recommending them . As I said it most probably was an oversight but had I been given a receipt it would not have happened .

Dec. 2010 we had a Nile Explorer Cruise with Thomson. Temples outstanding, crew excellent, boat past its best. Spoilt by over 30% of passengers being very ill. Thomson Rep played down illness. I paid upfront for all the visits for both of us. My wife was ill from day two and missed five visits. She also ate almost nothing from that day on. When I asked the Rep for a refund she said the policy was no refunds. I know one man had a full refund because he told me. The lesson is,if you are going on a Nile Cruise with Thomson do NOT pay upfront for all the trips, pay on the day or do what one family did and take your own taxi,apparently it was cheaper.