written by 363Holder on 24/01/2021
The service is very bad. They don't answer to emails unless you ask for a refund from Paypal/credit card company. pacakge lost for more then 40 days. This is happen to me multiple time with them (ask for warranty about pedal, euro rack module...) in all cases they ignored me completely. It's better to pay extra and avoid the issues with their service. I'm a long time costumer and I'm very disappointed
written by rivercarmalt on 14/02/2019
Do not buy from Juno. I ordered four vinyl records and all arrived damaged. The corners of all the covers were blemished and in very poor condition. One of the vinyls had a 4cm tear at the top. There was no damage to the packaging it arrived in. They are selling defective second hand goods listed as new.
written by on 21/04/2017
I have brought things from Juno on a couple of occasions, price, delivery all great, but...... I returned an SPL crimson interface for a warranty repair in mid January, I was told it would be between 2-4 weeks to be repaired. We are now in late April and it is still not back! I have contacted them on endless occasions via there web support and, basically, been told a load of rubbish. I was told at one point it had been repaired but it didn't materialise. I was told they would look into it, but never did, I have since found out it didn't even get sent for repair till the end of March!!! I started to demand a refund, they have since ignored all of my emails. I have spoken to them on the phone, been told a manager would contact me, of course they didn't. They never get back to you when they say they will or in fact ever. My last contact was two days ago (via phone) and I was told it had been repaired, and would be with me today before 10:00am and of course it is not here! I am a professional sound engineer and studio owner, I can only work with truthful, reliable people, if you feel the same do not use Juno.co.uk.
written by McLaughlinrr10 on 07/01/2017
I ordered a Tascam DR-60D recorder. 5 days later it had not arrived. I e-mailed customer services who said it had been sent first class by royal mail the day after I placed the order. Having read some previous reviews I was concerned but the item arrived the following day. Only 4* because with these fairly expensive items I think you should be able to provide proof of posting and some sort of tracking information.
written by paulglink on 04/08/2016
I ordered a record and, as the confirmation receipt confirmed, it was to be sent to a gift address. Juno sent it to registered home address instead. Advised them of their mistake (and included evidence of confirmation of alternative address) and they were completely uninterested/uncooperative. The tone of their correspondence was curt and unapologetic. I would not recommend doing business with this company, which clearly has a bad attitude to customer service.
written by fuzz667 on 09/03/2016
I ordered from this 'business' on ebay. The item was accidentally returned to them after being delivered to Argos. I asked if it could just be sent out again but they insisted that I would have to wait for a refund and then reorder. Three weeks after the item had been successfully returned I still had not received a refund. I sent numerous messages and emails and got not a single response. I called them to complain, was told that I'd be "put through to the right department" and then was transferred to a phone that was never answered. When I called the main number back again it rang out. Luckily, as I had ordered on ebay, I was able to get all my money back quickly from them (ebay are great like that) - who will presumably now pursue Juno for the cash. Dunno what I would have done if I'd ordered directly from them with a debit card - probably would still be trying to get my money back months later. Avoid this unprofessional outfit like the plague.
written by Natalyt325 on 20/11/2015
1) Took money twice from credit card (over £1k) then tried to take a third time!!! unbelievable . 2) Items arrived damaged, because they were so badly packed. then replacing took far too long. 3) Tele sales staff polite but no proper continuity of service, staff unwilling/unauthorized to give out managers/directors names so I have hunted it down on internet 4) I will be writing stong letter of complaint. 5) bad company policy all round, trying to be cool but just disorganised covering ass stuff. 6) accounts doesnt talk via sales staff everything is confused, accounts dept should be sacked 7)items relatively cheap, yes, but at what a cost! how many emails phone calls etc..and now i have to write on one of these sites. 8)I wont this use Juno company ever again.
written by on 11/11/2015
purchased an item from this so called company. tried to cancel the item as i know longer required (due to wife purchasing the exact same item as a present). Item arrived and i have been trying to contact juno records for the past week now, leaving 6 messages, emailing them twice and possibly rang them about 25 times and know reply what so ever...awful service
written by Mariela384 on 12/10/2015
These people are not to be trusted what you see is not what you get rubbish I'll be seeing you soon trust me.
written by 483Serrano on 14/07/2015
I ordered a DJ controller/mixer, when it came I tired everything to get it working but it ended up being faulty!! To make matters worse over a week later I don't have no controller or no money back!! I've rang them time & again & been told different stories that it's being looked at, new one being sent out etc. nothing has happened. I'm fuming & will never buy from them again.
written by Amina164 on 17/09/2014
I ordered Traktor Scratch A6 from the website and it arrived missing the time coded vinyls in a box that looked used already. They assured me they would have it collected on Monday and a new one sent to me for delivery on Tuesday. When i called to find out if the delivery was on it's way i was told that i would have to wait another day. I have requested a full refund instead... Also they said they would contact me on Monday to discuss compensation and i never recieved the call. An incomplete, used product sold as new and false promises...DISGRACEFUL STAY AWAY FROM THIS COMPANY
written by ElizaMcGrath on 12/03/2014
Juno mark items as dispatched on 24hr delivery, you take day off to wait for delivery only to find out the item wasn't actually dispatched. Stop deceiving customers with false information. The item is now too late for an event. Ruined my day Juno. Bad customer service. They dont reply to your emails either.
written by su9cut on 17/10/2013
I've ordered 2 CDJ stands from Juno that are comprised of 2 parts each, all four items ordered arrived used, they had scratches, paint chips, scuffs, the original boxes were unsealed and on top of it all they were missing part of the fixing hardware. I've returned the products on my own expense after speaking with a sales rep that assured me the cost will be reimbursed, after they have received the items they claimed that the return was unjustified and now are refusing to pay the return shipping charge. I would not recommend buying from them, they are trying to trick people selling used items as new.
written by franky000 on 11/10/2013
I ordered a pair of £1000 monitors, and the delivery driver informed me that the packaging had not been secured properly, and as a result, one of the speakers fell out during transit. On closer inspection, the box looked as though it was being held together by a couple of staples rather than the more sensible option of brown tape.
written by RxnMusic on 20/06/2013
I ordered Sennheiser HD 25-1 C DJ headphones from them. That was about 4 and a half weeks ago. THEY STILL HAVEN'T COME! Their customer service is absolutely terrible, and instead of providing their customers with tracking numbers, their bull excuse is that "..royal mail doesnt provide them with any" which is bull, because royal mail provides all companies that ship with them freakin' tracking numbers!!!! They said, "oh don't worry, you're insured" or "don't worry, it'll come" but NOTHING! After 4 weeks of waiting and nothing coming, I am done. I cancelled my order, and if I were you, never even THINK about ordering from them, unless you want to spend money on something and then have them take it and NEVER SEND YOU WHAT YOU ORDERED! Take my advice, and if you want good equipment, order from a GOOD, TRUSTWORTHY website like thomann and not juno! That is all.
written by randyosborne on 23/05/2013
the service was very slow and the goods that came in was damaged and i couldnt get a refund! wtff!¬
written by bbagby on 21/05/2013
I recently ordered from Juno.co.uk and was more than pleased with what they had in stock. I waited for my purchase for about 2 weeks and contacted them wondering where my purchase was. They don't provide a tracking number so they had no idea. They told me to wait two more weeks and if I didn't recieve it they would send me a new one. Two weeks more passed still no Microphone. I contacted them again and the costumer service replied with the EXACT same email as the prior two weeks. After finally getting a real response they tell me that they are out of stock... I question if they had it in stock in the first place. They literally wasted a month of my life and acted like it was no big deal. I hope they dont this is very often if they want to stay around. The worst online buying experience I have ever had. If this company was a person, I would fist fight them and drown them in their own blood.
written by on 31/08/2012
This is my second order and I'm very satisfied with this great website! Incredible prices!, service and quick response, Excellent from start to finish, no problems of any kind. I will not hesitate to buy from them again. Best regards from FRANCE
written by manods on 22/10/2010
I ordered the Darth Vader 4 x usb hub, from them at about 13.30 pm on the Wednesday. I received the item on Thursday, at 10.11 am, now thts what i call fast. I had tried to get this item for ages, but could only get it abroad, as it is Japanese made. And the cost of buying, shipping, then duties, would have pushed up the price. Thank god i found www.Juno.co.uk The Darth Vader eyes go red, the head moves round, and you here him breath heavy, also when you plug in your usb, you here the sound of the light saber being drawn. A must for all Star War fans.It was even cheaper than buying overseas, a collectors item May the force be with you.
written by on 18/05/2011
These guys' turnaround is like clockwork. My order is almost always dispatched the same day I place the order and sent extremely quick. Faster than any other record store I know. I wish the prices were lower but I don't think they can do anything about that.
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Petermak's Comment
Written on: 26/03/2021
Edit:
Roena from Juno helped me to resolve this issue.
She was very responsive and helpful.
The support of Juno.co.uk seems to improved thanks to her.