John Lewis-Waitrose Partnership Card Reviews

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John Lewis-Waitrose Partnership Card
John Lewis-Waitrose Partnership Card
John Lewis-Waitrose Partnership Card
John Lewis-Waitrose Partnership Card

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Latest Reviews

★☆☆☆☆

“Disgusting Service”

Written on: 02/04/2019 by clivegough (1 review written)

After being a satisfied customer for many years I now find the level of service totally unacceptable. 12 days ago whilst trying to pay for my shopping in Waitrose I discovered that my card had been blocked for no apparent reason. I rang the customer service department who confirmed the account had been blocked but would not give me any information as to why and said I would just have to wait for a call from the investigation dept. I asked to speak to someone in the dept. and was told they only… Read Full Review

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Psua76's Response to clivegough's Review

Written on: 04/04/2019

I'm in the same position. My card was blocked 15 days ago now. It's very frustrating not being able to do anything about it and just being told to wait on a phone call that never comes.

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Clivegough's reply to Psua76's Comment

Written on: 04/04/2019

Did you by any chance have a direct debit payment for 79p iCloud storage as some other customers have suggested this might be the problem?

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Psua76's reply to Clivegough's Comment

Written on: 10/04/2019

No, for me it was blocked after attempting to make an online purchase which seems to have been flagged as an unusual transaction.

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Jonkyb's Response to clivegough's Review

Written on: 05/04/2019

I have exactly the same problem my card has been blocked for 14 days. I have call john lewis finance 3 times only to told i will get a call when they have completed their investigation

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Psua76's reply to Jonkyb's Comment

Written on: 10/04/2019

I was told on Friday they were escalating the issue as it had been over two weeks. Still no call.

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★☆☆☆☆

“Impossible to set up and awful service”

Written on: 29/03/2019 by J0hnLewis (1 review written)

I applied for this card on a recommendation in the FT Money but I wish I hadn't. I'm still trying to activate the card and waiting for a call back from the security dept. The call centre staff actually seem to enjoy being unhelpful. Of course they can't tell me what the problem is...(hiding behind "data protection"). I've given it one star as at least the card arrived promptly… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 06/03/2019

Card blocked for no apparent reason. Numerous phone calls to get sorted. Very rude unhelpful staff & can't transfer me to 'relevant department' I have to wait for them to call me back?! Been waiting over a week. No response to on-line messaging. Shocked at the quality of service & very disappointedm… Read Full Review

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★☆☆☆☆

“Terrible service, cannot believe this company is John...”

Written on: 09/01/2019 by royberks (2 reviews written)

I requested and received a John Lewis partnership credit card in November, I also filled in a direct debit form. I received a statement in December, as I hadn't heard back about the direct debit I phoned them to check that it had been set up. It hadn't been set up and there was no history of it so I paid the outstanding amount. The operator I spoke to said that she could re set up the direct debit for me so I gave her my details. I have just received another statement for this month, I checked… Read Full Review

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★★★★★

“Going very well ”

Written on: 26/10/2017 by DavidHo (1 review written)

I am amazed to read some of the comments on the reviews so far. My experience has been very favourable. I obtained the card in June and have had no difficulties at all. I have had reason to call customer service twice with queries. They have been answered quickly and courteously. I pay my balance by direct debit each month,no problem and last week they sent me my first £25 voucher. I receive monthly paper statements and can review my account online. There have been no mistakes. What more could… Read Full Review

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★★☆☆☆

“Statement Too Complicated”

Written on: 21/06/2017 by 61Holder (1 review written)

My credit limit is £500 which doesn't even cover my monthly groceries. To increase this involves a 20 minute in depth scrutiny of income and outgoings far too intrusive why isn't a credit rating enough? . My other complaint is the complicated layout of the statements a minimum of three pages such a waste of paper and so difficult to disipher while other companies manage to use just one page so much better. I do appreciate however the customer services no queuing and polite efficient staff… Read Full Review

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★☆☆☆☆

“Actually it's HSBC - which says it all”

Written on: 04/02/2017 by uygivc4wucrbl (1 review written)

Checking my statement I saw that over £4500 had been paid into my John Lewis Partnership Card account in error by someone. I called them. First they asked for the sixth character of my five character password and then they said someone would call back. No one called. So two weeks later I sent a secure message via the website. No response. So I called about 10 days later and after much messing about I was told that the money had now been debited from my account and that I was to receive… Read Full Review

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★☆☆☆☆

“worst possible service”

Written on: 19/01/2017 by KrystalCompton1993 (1 review written)

Had £500 taken off the card as deposit for a car rental. Car was returned Ok and deposit should have been refunded. Car company claim it was. Nearly 2 months later, still no sign of it. After 1 month filled in a claim form and sent it off to JLFS. Phoned today after hearing nothing for 4 weeks. Now told I must provide evidence that car company promised to refund the deposit! What sort of evidence and why? Needless to say my £5000 + spending per month will be going elsewhere from now on… Read Full Review

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★☆☆☆☆

“Not the John Lewis I know”

Written on: 22/11/2016

The revamp, upgrade whatever you call it, of the Partnership Card web site has been an unmittigated disaster. Y- ou can view your statement - but only the first page , the button doesn't respond. You can't export the statement. Comes down as a "csv" file which no spread sheet can open - never had the problem before the revamp. Not much joy from the call centre people - once you get through to them - averge waiting time 45 minutes. Not much point in berating the call centre. The obvious… Read Full Review

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★☆☆☆☆

“ABSOLUTE SHAMBLES”

Written on: 17/11/2016 by StephanyChurch (1 review written)

I have been a customer for many years and run my account faultlessly. My present card expires at the end of this month, but I cannot purchase anything with it - retailers will not accept it and no new card has arrived. I cannot raise anybody on the Customer Help line, having tried for almost a whole day, and during the night. To cap it all the card has now been blocked. I have a holiday booked next week, and planned to pay via card. I am now having to arrange transfer of funds to my Visa… Read Full Review

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★☆☆☆☆

“Appalling customer service. ”

Written on: 17/11/2016 by Sheridan114 (1 review written)

The statements are sent out much later than the payment date so you inevitably end up paying an interest and late payment fee. You are billed for payments for previous transactions that have already been paid and again charged late payment fees and an interest . Almost impossible to get through to anyone over the telephone. Absolutely disappointed with this service.I will be cancelling my card service… Read Full Review

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★☆☆☆☆

“Complete shambles”

Written on: 04/11/2016 by Grazza18 (1 review written)

The redesign of the online account page in October 2016 and the need to re-register for this is a complete farce, and wait times to talk to customer services have now reached 30 minutes plus. I have no idea what has gone wrong, but I would avoid this card like the plague until they get their act together. The call centre staff also no longer seem to give a damn about customers - I've been a customer for years, but I'm afraid and I plan to vote by taking my business elsewhere unless they buck… Read Full Review

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Jjohn.eastwell's Response to Grazza18's Review

Written on: 11/11/2016

Same here, my card has now been blocked twice for no reason in the last 2 weeks and is still blocked, online response is almost non existent.

My wife's account is also blocked, again without any notification, at least send an automated message to say it is blocked,

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Jjohn.eastwell's Response to Grazza18's Review

Written on: 11/11/2016

Same here, my card has now been blocked twice for no reason in the last 2 weeks and is still blocked, online response is almost non existent.

My wife's account is also blocked, again without any notification, at least send an automated message to say it is blocked,

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★☆☆☆☆

“The Partnership Card MEGA shambles”

Written on: 29/10/2016 by LIZWATT (1 review written)

JL switched its online website this month - OCT 2016. It has taken me 2 weeks to access my account online and was required to 're-register' my existing card. Since then I've discovered last month's payment to my account has not gone through and thus I have been charged £12 late payment fee. My present card has been blocked - why I have no idea - as it is impossible to speak to anyone in Customer Services as the phone just rings out. The messaging system for customer services is down. What on… Read Full Review

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★★☆☆☆

“no voucher ”

Written on: 28/10/2016 by sfFloyd249 (1 review written)

applied & got this card months ago because of an ad I got by email offering £10 of John Lewis vouchers for using it. Never received vouchers yet & there is no way other than a premium rate number to contacts them! Nothing to ask anything on website! Not recomended… Read Full Review

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★★☆☆☆

“why have they changed their online system?”

Written on: 16/10/2016 by MosesMontgomery (1 review written)

A week ago John Lewis introduced a new online system for their credit card and since various aspects of the system have not been working. I sent a message to them as there was something I did not understand and it was not covered in the FAQs. 4 days later there is no response and this morning their messaging system is down ...... perhaps due to the volume of questions. The new system does not show the detail it used to. You can't see transaction dates, only the date applied to the account and… Read Full Review

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★★☆☆☆

“Grumpiest organisation going ..”

Written on: 01/06/2016 by 215Houston (1 review written)

The call handlers are so bad tempered. They used to be so nice..what happened? The straw which broke the camels back.. 'There's a wrong amount on my account..can you mark it until it's sorted out?' Answer - No. Ridiculously the wrong amount was from Waitrose - who apologised and later sent me £10. But I'd cancelled by phone and sent an email - and Waitrise had replied with a case number. Apparently this wasn't good enough for Partnership staff. After a series of grumps and… Read Full Review

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★★☆☆☆

“Setting internet banking”

Written on: 25/04/2016 by kibabu101 (1 review written)

Since I've reveived this card I haven't been able to set up online account with it. I've followed everything single instruction until now nothing work . I requested new password to be sent out and nothing arrived. The whole experience is just annoying. I guess Im gonna have to stay with my lloyds bank credit card… Read Full Review

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★☆☆☆☆

“Worse customer service I've ever encountered ”

Written on: 10/03/2016 by ShyanneMurphy125 (1 review written)

I've always maintained my John Lewis partnership card account faultlessly for 2 years then I missed a payment as I couldn't Log onto my account from abroad, My fault I missed my first payment by a couple of days. Problem is they suspended my online banking account stating phone customer services, you first have to Imput Your card number and then they just don't answer the phone I've tried and tried for hours on end its as if it's on a loop. Frustrated I phoned the stolen cardline got through… Read Full Review

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Kellyoxendaleslag's Comment

Written on: 16/03/2016

That's your own fault for slipping up,no sympathy from me.

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★☆☆☆☆

“Direct Debit Balance Payments”

Written on: 06/03/2016 by terryputney (1 review written)

Have had a Partnership Card for around 3 years and monthly totals have always been paid off 100% by direct debit. However, have recently switched bank accounts and direct debit payment due 01 March 2016 did not take place and John Lewis Financial Services (JLFS) issued £12.00 late payment fee. When i called to query this (took 30 minutes to get an "advisor") was told that Partnership Card IT system cannot handle direct debit payments if bank account switches coincide with dates on which direct… Read Full Review

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★☆☆☆☆

“card cancelled and two weeks to receive a new one!”

Written on: 02/09/2015 by SanaaRichards (1 review written)

Apparantly there has been fradulent activity on my account... so they need to cancel my card.. fair enough, but I had to contact them to find this out and now they can't get me another card for two weeks.. they were supposed to be calling me back after the bank holiday weekend as a matter or urgency. Still waiting for the call. I'm going elsewhere!… Read Full Review

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