You can’t rely on this card. It often fails to work despite the two step security where you authorise the transaction via the app. It’s let me down repeatedly in this way but was unusable abroad which could have caused major hassle (luckily I had cash). When I complained back in the UK they were unable to say why, or that it wouldn’t happen again. I raised this as a formal complaint and heard nothing. I’ve closed the account. The paltry points for John Lewis aren’t worth the inconvenience.

As per New Day email that they are going over to purely electronic a/c I decided to maintain the paper service purely because it is sooo very bad and in the past ‘lost’ my account and payment Now I find the tel no given by ND to continue this paper account service has a message saying this number will not be connected. It was due to be operational till the end of May 24. No explanation and no further number. I am writing to ND to complain and I’m so exasperated by their lack of service I will terminate my John Lewis account entirely. JL you should be ashamed

Like most other cardholders, I suspect, I transferred to the Newday card when John Lewis closed their existing card. I seem to recall written assurances that the quality of this card & its service would remain the same. This has turned out to be completely & utterly untrue. I have put up with the card being 'refused' on a 'tap' basis around 25% of the time-but approved if I put in my pin number. This is embarassing in public & is done without notice & for no reason. Yesterday, I applied online to increase my credit limit- where publicity stated that the answer would be instant-which it was; I was instantly refused! I have an unblemished credit history going back 50 years. The reasons given for the refusal were general & not at all applicable to me. I therefore had to call them. When I finally got through, to my astonishment, I was told that Newday never agreed to credit limit increases if the existing limit was over £6000! What sort of a gimcrack outfit has a universal limit that low in 2024? It is almost useless for major purchases on this basis. John Lewwis should be ashamed that this card bears their name & should return to a 'gold standard' provider! Oh & just to add salt to the wound, I have just had a £1 payment for a 3 day trial of a service-REFUSED! Am now VERY concerned that all this will negatively affect my overall credit rating. This is & always has been my sole credit card-but no longer-it will have to go as I am not prepared to take any more public humiliation. Shame on you John Lewis-another part of your offering going down the toilet!

Dreadful. Never experienced anything so bad. In Jan 2024 i paid my Dec 23 balance in full. In Jan I realised it had not gone onto my credit card. Newday said it was because i had paid it as a transfer from my bank account rather than through the JL website. They identified the pmt sitting in a holding a/c but refused to trf it to my credit card unless my bank provided a trace file. Natwest has tried to contact them but newday will not respond. After many hours on the phone Newday transferred the pmt to my credit card in Feb but then transferred it back out again on 23rd Feb without informing me. They refuse to say why.They now refuse to take any further action. They will not respond to natwest my bank. They will not trf the pmt to my credit card. They will not return the payment to me or natwest. I am so frustated. I am at my wits end. Do NOT use them if possible.

JL credit card takes days to clear the balance, which seems odd when you can make a payment onto the card and it clears instantly. I changed the payment due date to be closer to payday so the money clears faster and im not penniless for a week waiting for it to clear...but theyve changed my payment due date back without permission. So I changed it back again, maxxing out my allowance of three changes. Thats confused them and now I have no March statement and they want to wait another month to take the next bill. Meaning ive got two months of card payment due in one month. I now dont trust them and will be cutting the card up now.

I have been trying to sort my finances. A balance transfer from my New Days card to First direct went through on 28th December 2023 in that it is now showing in my First Direct account as being in debit. It is 12th January and the funds still haven’t cleared in my Newdays John Lewis credit card. They are charging me for money that must have cleared by now given it has been over two weeks. Absolutely disgusting. I cannot wait to clear this account and leave Newdays.

I have just had my credit card blocked because of a £2.90 transaction while I am traveling in Australia and it was my intention to use this card while traveling for hotels, car hire, etc. No help from the John Lewis card staff. Just we can only send the card to the address on your account and you have to sort out all other issues yourself. I will not be returning for another 6 weeks but John Lewis staff could not care what position I am left in the other side of the world. Lousy service and we have rules

Since John Lewis changed to New Day my credit card has given me nothing but grief. Purchases would often be blocked, including from companies I regularly buy from for no reason, which necessitated contacting New Day to ask for an explanation and get the card unblocked. Card constantly doesn't work in-store and when I say the card always causes problems, the staff ask if it's the new John Lewis card! I complained to New Day who "investigated" then fobbed me off with evasive corporate-speak. I then wrote to John Lewis direct who failed to even acknowledge my complaint. Have ditched it now. Avoid at all costs, and don't give New Day the satisfaction of profiting from your spending.

As a credit card product, I have found the new jlp provider generally fine. No problems with credit limit, making transactions, making payments (very easy via the app) and the JLP vouchers are a welcome and useful windfall from time to time. However be aware that if a transaction fails their security (which seems to happen more often than with my Nationwide card) the phone number they send you is only staffed from 0900 - 1900. Not much use when trying to grab a last minute online discount in the evening. Needs to move into the 21st century!

Since changing from HSBC where I never had any issues NewDay card has been dreadful .. eight times having to contact them re errors on their part!!! Could get a decent credit limit with JL before now too low to warrant using it .. although set up Direct Debit as always still being charged a fee .. even though paid on the same date each month . Plus point!! The agents are very helpful up to their .ability .. won’t be using JL Credit Card anymore .. such a shame

Had hassle since day 1 when it changed from HSBC. Poor customer service. Poor ethics. Only cares about making money. Only had it for JL vouchers but that didn't make me stay. Card now cancelled. Stayed in credit got charged interest which took me over my credit limit then got charged £12 twice b4 I have even seen the 1st charge. There's smallprint yes but this is not a business I want to put money into.

My husband is at work, not contactable, and is the main card holder. We have different cards, but I think I have used my card in a sham and wanted to cancel it. I phoned John Lewis Partnership card immmediately, but they can do nothing about it without speaking to the main cardholder, i.e. my husband (for security reasons). They asked when they could speak to him and I said not until later this evening when he is back from work. They apologised for not being able to help! Surely, for security reasons, they could cancel my card?!?!?

Service awful since JL changed the provider. It now takes ages to be able to speak to someone on the phone and when I finally did manage it, I was told that "transactions can only be disputed on line or on the app". I started the process on line but none of the options offered were relevant to my issue. Having spent more than 30 minutes trying to find out why a company had prematurely taken money from my account, I gave up. With the previous provider it was very easy to get through on the phone, the service was excellent and any problems or queries were swiftly resolved. I'm now going to give up the card.

Utter horrible conditions Left a tiny balance at end of month and charged interest on the whole balance Should have read the small print but this is bordering unlawful

I needed to speak to someone. The chat on the website is automated so useless. Likewise a telephone call. App does not work abroad. `no email offered for contact Ridiculous. John Lewis should be ashamed to have used Newday. They are losing a client

I booked a flight online with a travel agent which on second thoughts, after I had given them my credit card details, looked slightly unusual. WHen my ticket wasn't issued I started to look into it and realised it was quite possibly a sham. I contacted John Lewis Partnership card and they had already flagged up the travel agent as a possible sham and not given them any money. They had also temporarily locked my card to protect me. I was extremely thankful, and happy to ask for my card to be cancelled and re-issued. Customer service was excellent. I will never complain about security questions and cards being stopped in the future.

The new John Lewis Partnership Card provider New Day is terrible. What used to be a wonderful card has become useless in every possible way. Being charged interest on a bill I never received. App often 'under maintenance' so it's not possible to make payments. Awful customer service. Misleading requests for small payments rather than the entire bill. I have switched to Amex. It is so sad.

I went one day over the payment due date with the New Day partnership card. This was a very brief oversight on my part. I have always paid my card in time and in full. Previously I made this mistake once with the former provider. It was treated as a timely payment with no penalty and no interest. I have been charged a £12 penalty and interest for the full month on one day overdue. I have also experienced several occasions when I had to go through the torture of contacting them by phone to sort out issues which were never a problem before. The whole service provision is incredibly disappointing.

Been a loyal customer for over 30 years and had 100% credit ratings with J L, even bought cars and vans with my J L Card. Applied for new card and turned down, my credit rating is 699 out of 702. Told by phone try again but same result. Then I get a late payment letter from my old HSBC J L card? I’d paid my balance off as usual using my usual bank account and unchanged details. Two late payment letters and charges later and the balance has suddenly cleared, no apologies or communication even having written to them to query the balance. J L can go to hell as far as I’m concerned, won’t see my business again.