I went into the TD Ameritrade branch in Pasadena, California to open an account after speaking with one of their staff on the phone the previous day. I'd done this to make sure I'd have everything I needed with me when I went there as it would be tax deadline (April 15) and I'd have less than an hour to complete my business.

The person I spoke with on the phone met with me briefly and put me in front of a computer so I could sign up online. I dutifully filled out the forms, but when I got to the final stage of agreeing to their terms, I could not find anyone there who could explain their privacy policy to me (the agreement stated that they had the right to share my information with third parties, in accordance with a privacy policy stated elsewhere and which was incorporated into the agreement by reference). No one could tell me who these third parties were, no one could provide a copy of the referenced policy; the staffer who I thought was taking care of me had disappeared. After waiting around for 15 minutes, I decided to go to another broker, terminated my computer session, and left.

I thought that was it, until I received a spam email from them the next day. Obviously terminating my session without signing the agreement had not erased the information I had entered earlier, information including my email address, my SSN and my mother's maiden name, etc. That is still stored in their database. This worries me no end, as I now have no relationship with them and they're not bound by any agreement, as far as I can tell. I'm writing them to tell them to erase my information, also reporting this incident to FINRA, perhaps also the SEC. Can anyone suggest anybody else?

I went into a TD ameritrade office, in Pennsylvania, and a woman refused to answer a question about the SEC and Ameritrade.
To my astonishment, I received a letter from Ameritrade a few days later telling me they no longer wanted me as a customer, I could not use checks or ATM if I had that with them and, if I did not liquidate or transfer my account within a less than 30 day) period they would do it.
The letter went on to say this decision was non reverseable.
I tried to talk with someone in charge but they gave me the runaround and refused to allow me the information to contact the president,/CEO' telling me no matter how I contacted that office I would be referred back to the same person. Evidently there is only one person in the CEO's office?.
I was a customer from when they were still Datek. They showed no loyalty or concern about a client, preferring to keep an employee happy.
I liquidated my account on the phone before the time limit was up.
That was a nightmare, their people trying to argue with me about how it has to be done rather than explaining in a clear and concise manner why they could not just take my individual permission for each stock to be sold.
They then charged me over $1400,00 because it was done on the phone rather than the internet. I called and had to literally argue with the woman who signed the original letter . She told me that was the way it was. I told her I would call not only the SEC and possibly an attorney but also the CEO at his home. She said that was still the way it was. A minute later there was a message on my machine that she had looked up my information and they decided the money would be refunded. Nevertheless they kept almost $400.00 for what they would have charged for internet trading.
They told me they did not want me as a customer and would liquidate my account, yet when I did what they told me to do they had the audacity to charge me for it.
I would not recommend this company to anyone at any time.
Only companies that want to keep clients and show loyalty to them deserve to get new clients much less keep their old ones.