AVOID LIKE COVID.. INCOMPETENCE PERSONIFIED CRAPPY QUALITY NO CUSTOMER SERVICE NO HELP RESOLVING THEIR MISTAKES

I own a car dealership in ohio and i purchased two sets of headlights for a g35 coupe. when i received the box it only had 1 set of headlights in it. the seller wouldnt return any of my calls and i tried to get ebay to step in and they wouldnt do anything either. Be aware if you order more than one item you will get no response from the seller and good luck getting your money back. So i paid $599.90 for a set of headlights that cost $299.00

Order was placed 4/29/11, processed 5/2/11, and due to arrive in 12-14 days (for some reaseon the do not offer any shipping option on the item i bought). I called to check on status on 5/18 (12 business days) and was told they would have to get back to me within 24 hrs with a tracking number. 24 hrs later I rcvd an email that stated my item was "out of stock" and I would be refunded. When I called to express my dismay that it took almost 3 weeks to be told that my item was out of stock I had to wait on hold for over 5 mins and was offered a discount off my next order (and only after I complained). As if I would try ordering from there again.....save your money...not here.

I BOUGHT THESE PARTS FOR OUR 2007 PT CRUISER TOURING EDITION CAR.THESE PARTS WAS FOR THE FRONT.PARTS DID COME THEY WAS WRONG PARTS ORDER DATE WAS 03/05/2011 SHIP DATE 03/07/2011.I HAVE TALKED TO MANY PEOPLE AT carpartswholesale.com ABOUT THE PARTS DOES NOT FIT.ASK FOR RMA # FOR RETURN STILL HAVE NOT HEARD NOTHING.CAN ANYONE HELP ME GET MY MONEY BACK FROM THIS COMPANY IM ON SSD AND MY CAR STILL NEEDS THESE PARTS PLEASE HELP.MY#330-833-7027 ASK FOR ROB THANK YOU.

Do not order parts from CARPARTSWHOLESALE.COM. Just read the return policy or give their customer service a call before you order and you will see why. They sent me the wrong part then refused to return or refund. This web site is part of the US Auto Parts, Inc. network, which includes autopartswarehouse.com and partstrain.com. The parent company's web site is http://www.usautoparts.net.

I ordered a replacement interior door handle for my beloved '98 BMW 528i - For what the dealer quoted $125 installed, I received the replacement from car parts wholesale for under $30 and popped it in in under 5 minutes. But here's why I'm taking the time to write a review.. when it broke, I thought 'ahhhh that's why it was so cheap", but I called customer service and they said 'no problem, we'll send a replacement immediately - at no charge' - and that's what they did. So far, I'm a very satisfied customer!

DO NOT ORDER FROM THEM! I ordered several parts for my Suburban, the front and rear window weathershipping. Well what I got was two of the rear pieces. Return for the duplicate is still in process after three weeks. I recieved a box for the front windows last week and it had only a quarter of the contents it should have had AND the bag was already ripped open. Going to attempt to return everything. I will never even thinkl about ordering from them again!

I made an order for break mater cylinder for ml500 2002 accordantly requested next day shipping
Called to cancel it after I placed another order for overnight
It took me for over one hour to try to solve the matter
They refused to refund my money

The parts selection and value for the parts are okay.

Customer service is not located within the United States!!

I followed the website to order shocks for a 2000 Chev S10 Zr2.
25 shock choices, ordered one up and once receieved realized the shocks were a little short. They were for the S10 and could have worked, but after going back to the site there was 3 of the 25 specifically made for the Zr2, so an extra 2 inches longer.

Used the online chat to explain the situation, which took 30 minutes for the rep to understand what I was explaining.

They did pay for return shipping and credited my shipping back, so I'm happy for that. When I went to order the proper length shocks I never ended up getting an email confirmation, so I re-ordered the following day since I didn't see any charges on the credit card. Again, no email confirmation. So 30 minutes on chat finally they confirmed 2 orders. The rep still didn't understand that I needed only 1 set of rear shocks. So I called them and then they cancelled the order.

So, all in all they do seem to come through, but be ware that you better afford a lot of extra time if a problem does occur.

Ordered a radiator online. Their site stated it was in stock, and their customer service info states parts are shipped within 24 - 36 hours. Credit card was billed that day. Two days later, a representative who barely spoke English called to say the item was not in stock. Two days after my credit card was charged. No apologies, just that they would issue a refund in 2 - 3 days. Stay away from this place!

I read the reviews after placing my order and I was worried that I had made a misteak by purchasing from this company. To my suprise, the item arrived very quickly, the RMA for the core arrived less than 24 hours after requesting it, and the credit was approved the same week the core arrived to their warehouse. No complaints here.

Ordered parts via chat. Price appeared to be exceptional until parts arrived. Parts did not fit vehicle. Vehicle/parts would require modification. When attempting to exchange for proper parts, customer service said, "we do not exchange". I requested return & was told "maybe" they will waive the restocking fee, I have to pay the return shipping charges, it will be a 2-3 day wait for RA number, & I won't receive credit for 3-4 weeks.

I did not reorder parts given this experience.

buyer beware!!!!

Terrible service i order and three days later the parts are out of stock why three days they should have sent other options or not taken the order in the first place