Decorland www.decorland.co.uk

My elderly parents (both over 85 and nearly housebound) asked Decorland to change their WC pan in January 2020. They did this and their account was promptly paid. A few months later a damp patch was noticed on the kitchen ceiling below and 2 telephone calls to Decorland went unanswered. We had to engage an emergency plumber and to restore the damage to the bathroom floor/kitchen ceiling/decorate cost over £800. It appears the pan was incorrectly fitted/parts missing causing a leak.

I have written to Decorland and they have failed to respond-I am taking them to Small Claims Court. Use them at your risk!!

new kitchen just fitted by decorland thornton we could not belive the quality of the kitchen units they are superb,but the quality work of the joiners ,plumbers and the spark was unsuppased,without that great team fitting them it would have been just quality units,and the floor they fitted the finish was fab.fab.fab.thank you very much to the person I dealt with and all your team at decorland

Got our bathroom done a month ago and it’s still not finished. They made a hole in the bath and didn’t tell us, and still haven’t fixed it. The floor is covered in cuts where they cut tiles, the cabinet doors don’t close and the sealant is a mess. The toilet seat slides about when you sit on it. They fixed the leak into the kitchen caused by not fitting the overflow properly though, but the kitchen ceiling still hasn’t been plastered. The tiling is perfect but let down by the other bits. It was supposed to all be fixed but over 2 weeks later we still haven’t heard back from them so we’re having to take legal advice.

We had our kitchen, utility room and downstairs cloakroom installed in September 2018. Workmen were hard working and efficient. Quality of units we could not fault. Fitted in the timescale given. Would recommend.

Decorland Thornton surpassed our expectations when they fitted our kitchen.

First and foremost was friendly helpful staff in the shop, made you feel comfortable with no sales pressure.

After visiting the shop twice we decided to have our coordinator to measure up for a quote,we could not beat there price for the quality we wanted, and we liked the fact you payed your bill in three stages, our other two quotes wanted full payment up front and cost a significant amount more.

We were recommended to try Decorland by a neighbor then later by a friend when we told her we had chose Decorland.

The joiners were very conscientious on time, worked relay hard didn't stop for tea that was on offer, we were amazed the first day my dream kitchen was taking shape, they surprised us as they managed to hide our old pipework which we understood may have to be still boxed in at the ceiling.

Next pleasant surprise was the plumber, so dedicated again took on an extra job and removed and changed old council pipework which then made our washing machine go closer to the wall which was much neater.

There tiler is such a perfectionist with close attention to detail, best tiler we have ever had.

Not forgetting the electricians and his son, again pride in there work was so obvious to see, even when we asked for add on's was not a problem for them.

We would have no hesitation at all in recommending anyone to chose Decorland in Thorton.

We thank her who kept us updated and visited the ongoing work in stages and the whole team at Decorland. Our new kitchen has made us feel truly proud.

Ann & James from Kirkcaldy.

Would like to thank all staff at Decorland for the excellent service and wonderful new wet room installed. From the first contact when she came to view what we wanted, to her excellent team of fitters who ripped out the old bathroom and installed our new wet room, everything was a pleasure. The design and selection of fittings etc were brilliant, and the fitters were polite and tidy and on time every day. They kept us informed of everything that was going on and were extremely hard working. Once again thank you Decorland for giving my wife and myself the wet room of our dreams.

Used these people to do my bathroom, never again, wrong colour wall put up in shower, mess though out the whole house was terrible, towel rail was loose and extractor fan wasnt working, never put design pattern where I asked but where they thought it should go, terrible after service as well. Once they get your money and the job they dont care, my whole house was a mess with them cutting tiles outside the door with the door wide open and sometimes even in my bathroom, work was OK not brilliant, withheld money till all jobs were put right. Supposed to be a friendly service from them, no chance, take your hard earned cash elsewhere and have a proper job done.

I wish I had saw these reviews before I went with this company

Apparent disregard of customers design requests, materials delivered not as requested indicating lack of coordination or just poor management, unacceptable standard of finish (had to be redone), detritus from windows left in the garden and driveway including cigarettes ends, screws etc. which could result in tyres being punctured leading to expensive repairs or even more expensive new tyres being needed, contradictions in information at different levels etc. etc. etc.

Just before Christmas I had my bathroom done with tiles and bath taken out and replaced with a shower. Over all not a bad job but the finish on the ceiling not good. Regret paying in full before I had this corrected. Tried to get it fixed to be told I didn't pay to get this ceiling finished off and would cost another £70. I said I would go ahead but haven't heard a thing in 6 weeks.. Will do it ourselves for 1/2 the cost. After sales service very poor I would advise that if anyone has any issues with anything that has been done DO NOT pay in full till your completely satisfied.

Such a brilliant company and great friendly workers. Decorland had such a huge selection, but after we found what we wanted they began work right away. They kept us updated on progess of the project, completing tasks by certain dates and all worked extremely hard. So pleased we went with Decorland, could have asked for anything more. Goes without saying that I would recommend them.