I was a loyal PowerNet Global customer for years and then moved out of the country. My phone line was disconnected and so I assumed that when my service ended so did my charges from Powernet Global. Not the case. They continued to take a fee every month and when I called to say that I wasn't receiving service and didn't understand the charges, they said that I hadn't personally called to cancel and therefore continued to receive the charges. As I no longer was using that credit card (different country), I didn't realize until I had quite a big bill with an interest charge. When I explained that I was unhappy with the scenario they left me in the cold. When Skype and other VOIPs are taking over the long distance market, one would think customer service would be even better. Well, Powernet Global has lost this customer and I'll be sure to tell others about my experience.