written by 261Woodward on 11/01/2024
I had Broadband installed in August 2023. It didn't work properly, with poor and intermittent service. They eventually sent out an engineer and I was told this would be free of charge. They fixed the faulty box in November and today (8th January) I received their invoice for £193 for engineer call out. Shocked? Obviously I called them only to be spoken to with contempt and rudeness by unhelpful so called "Service Agents". Even after speaking to a "manager" they flatly refused to remove the engineer charge (or even reduce it). Absolutely dreadful company: My advice? Don't use them and if you do, certainly don't trust them!
written by Beenrinsed on 21/10/2023
router knackered trying charge 35 quid hahaha they mad they provide worse internet ever hope they go bust
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