UK Auction List www.ukauctionlist.com

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Latest Reviews

“Avoid”

★☆☆☆☆

written by Portfolioguy on 07/06/2022

They keep you card details and take money from your account without notice. Avoid at all costs

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Ukal2002's Response to Portfolioguy's Review

Written on: 12/11/2022

Good afternoon, we have only just been notified of your review, several months after you posted.

Both your claims are inaccurate and as a result, this is going to be a lengthy response, so that we can thoroughly address your comments, and so to avoid any further confusion. We are a small, family run business, who have been operating for 20 years, and customer satisfaction is paramount, so hopefully my comments below will provide you with clarity.

When you register to UK Auction List, you select a monthly or three monthly subscription. By definition, a subscription is “an amount of money that you pay regularly to receive a product or service” and is “an arrangement by which access is granted to an online service and an advance payment is made to receive or participate in something”.

You sign up to a “subscription” that continues on a monthly or three-monthly (depending on which selected) basis until cancelled. We state this clearly on the Registration page, in our FAQs, on the Welcome email that you receive, and on the Order Confirmation that is emailed to you. There is no small print, it is totally transparent advice. We also advise ‘how to cancel’ in the same paragraph on the Registration page and in our FAQs, When cancellation is submitted, the subscription is automatically cancelled.

As detailed in bold type in our FAQs, we are also not obliged to send you a reminder of when your subscription recurs. We advise that if you only want the subscription for the initial one month or three month period, then to cancel prior to the next billing date.

Furthermore, we do NOT hold your card details. Opayo are the payment provider portal who debit your card on sign up, and who manage recurring subscription transactions. UK Auction List does not hold any customer card information and, again, we advise this in our FAQs.


The following appears clearly in two sections of our FAQs:

Q: Why are you continuing to take money from my credit/debit card?

A: UK Auction List is a property auctions Membership subscription website. As a subscription, your monthly or three monthly payment recurs automatically until you choose to cancel the service - a bit like a gym membership, or magazine subscription.

Monthly subscriptions are currently £9.95. Our three-monthly subscriptions are £19.95. Payment includes all applicable VAT. These are set up as automatically recurring payments processed every month or three months until you cancel your subscription. If you only want the service for the initial month or three month period, then you need to ensure that you cancel a day or two prior to the next billing date otherwise your membership continues and another payment will be debited.

If you have been a member for a few months or longer and do not require the service, then the same applies. Once you cancel, your membership to UK Auction List will expire at the end of your one-month or three-month period, and thereafter you will not be allowed access to your member's area.

Please note that we do not send you reminders about your renewal payment date, so please keep a note yourself of the date that you registered, and when your recurring payments are due. You can view your Orders and download invoices within your Member's area.

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And regarding holding card details, please see the below that also appear clearly in our FAQs:

Q: Is it safe to use my credit/debit card online?
A: When completing your subscription, you will be taken into a secure area which is managed by Opayo who employ the most sophisticated online trading system available. We do not hold your card details on our own platform. All transactions that take place are encrypted between your browser and the Opayo server. Nobody is able to access your full credit card details.

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Furthermore, we also advise the following in our Terms And Condtions:

A subscription is an amount of money that you pay regularly via our debit or credit card in order to access a service. A subscription should not be confused with a Direct Debit. Put simply, having a recurring card payment means giving the authority to a company to collect payment, until the subscription is cancelled by you, the customer.

UK Auction List is a subscription based service. The monthly subscription automatically renews at £9.95 each month until cancelled. The same applies to the three monthly £19.95 subscription. Payment includes all applicable VAT. If you only want the service for the initial 1 month or 3 month period and no longer, then you need to ensure that you cancel a day or two prior to the next billing date otherwise your subscription continues and another payment will be debited. This information is advised clearly when you click on the "Before your register PLEASE READ" on Step 1 of Registration.

If you have been a member for a few months or longer and do not now require the service, then the same applies; ensure that you cancel your subscription prior to your next billing date to ensure that your automatic recurring payment is stopped. Once you cancel, your membership to UK Auction List will expire at the end of your one month or three month period, and thereafter you will not be able to access your Member's Area. How to Cancel is in our FAQs - Members section.

Please note that we do not (and are not obliged to) send you reminders about your renewal payment date, so please keep a note yourself of the date that you registered, and when your recurring payments are due. An automated Order Confirmation will be emailed to the address that you provide upon registration, and this is issued so that you are aware of the type of subscription you have signed up for i.e. the 1 monthly or the 3 monthly. Additional invoices for recurring payments can be located and downloaded in your Orders within the Member's area. If you only require your subscription for one month or three months, then it is your responsibility to cancel within your Account, prior to the next payment being debited.

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By reviewing under a pseudonym doesn’t provide us with your identity, so we are unable to establish whether you actually contacted us directly prior to writing this. if you had, then we might have been able to discuss your concerns amicably.

Kind regards Anna @ UK Auction List

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“Be Aware!!!”

★☆☆☆☆

written by Colbyk97 on 15/07/2016

You can never speak to a person at this company. They do not return emails or calls and if you cancel your subscription be very careful to check you future bank statements it may still be being deducted.

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Ukal's Comment

Written on: 14/02/2018

You can always speak to someone as they have a 24/7 PA service for when the office is closed. Emails are always replied to however might be directed into your junk/spam folder if you’ve not added uk auction list to your safe senders list. Cancellations are processed automatically so that when a customer cancels their Account, their subscription and payment details are immediately cancelled.

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“Ridiculous indeed !!”

★☆☆☆☆

written by on 01/05/2016

The previous reviewer is correct : I experienced the same, all they told me was to 'you need to register, you need to buy a subscription'. Actually, the property we were looking for had already sold 2 years ago when it was then for auction. Does anyone want to pay money for details on a place that sold already on auction ?? I found all my answers with a bit of searching on other websites and would not use or recommend this site at all.

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Ukal's Comment

Written on: 14/02/2018

UK Auction List advises on the registration page to ensure that you search for property directly on the website, and not find properties via a search engine which will invariably display links to old tagged pages on UK Auction List - old properties that you would not be able to locate on the actual current website. Auction dates are listed next to every property in the database and only properties for future auctions and unsold lots from the past month can be viewed in the database. The subscription fee amounts to just over 20 pence a day and visitors only register if they want to save some time and are happy with this small cost.

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“Ridiculous”

★☆☆☆☆

written by unhappycustomer2013 on 06/03/2013

I just called the customer team at UK auction list to resolve what I thought were several simple enquiries. The only answer I seemed to get was, "you need to register - then the website will tell you!".. What nonsense! I doubt the previous 3 reviews (all with five stars) were actually implemented by genuine customers.

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Ukal2002's Response to unhappycustomer2013's Review

Written on: 21/10/2014

Dear unhappy customer2013. I am sorry that we have not responded sooner. We did not actually know that our company was listed in Review Centre. Our PA team is trained to the highest standards and should have advised you of everything that you needed to know, or directed you to our FAQ section, which offers a very comprehensive overview of the service and the website in general. Unfortunately, if your question was related to details of specific properties in our database, then the person that you spoke to would have not been able to provide detailed information in terms of the address, the auctioneer, the auction date, etc, as this is only available to subscribers; and why you might have been advised to Register, in order to access these details. If however your question was unrelated, and you still were requiring assistance, then your phone number should have been taken for one of the auction team to call you back. I am extremely sorry that this did not happen, if this is the case. We rarely receive negative feedback, but regard it seriously when we do, as customer service is paramount. Please feel free to contact us via email, if you require any further information, and one of the team will be happy to help. Regards UK Auction List

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“Great site. Easy to navigate. Lots of information on...”

★★★★★

written by on 10/09/2009

Great site. Easy to navigate. Lots of information on the properties. Subscriptions are very cheap compared to competitor sites. Good customer support. UK Auction List is great for people who know little about auctions and need some advice.

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The-Guru's Comment

Written on: 30/11/2016

This is a nonsense review. Which auctioneers is this reviewer referring to who are charging buyers subscriptions??

As the success of any auction is based upon the circulation of its catalogue (including their online listings) applying fees to potential buyers would surely compromises this?

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Ukal's Comment

Written on: 14/02/2018

UK Auction List is not an auctioneer; it is an information resource, so whilst that review was incorrect by referring to ‘auctioneers’ charging a subscription; they were right in suggesting that a similar information resource charges a higher subscription for full access to property details. Visitors can view all the summary details of the properties in the UKAL database, and then if they decide they’d prefer to save time rather than searching on multiple websites, they can register at just over 20 pence a day. This also gives them access to the Auctioneer Directory and Auction Calendar.

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“UK Auction List has an excellent service”

★★★★★

written by jppirie on 16/06/2009

UK Auction List has an excellent service

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“Overall a very attractive website that makes searching...”

★★★★★

written by on 14/08/2008

Overall a very attractive website that makes searching for auctions and cheap property in the UK very easy to do with a monthly subscription which is the fraction of the cost of other companies.

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