Blacks Reviews - www.blacks.co.uk

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Latest Reviews

★☆☆☆☆

“Been totally ripped off and set up.Returned items to...”

Written on: 09/09/2021 by Delaney385 (1 review written)

Been totally ripped off and set up.Returned items to Blacks and awaiting my refund. I've emailed numerous times and had no help. So I phoned and they said parcel had been received back to BLACK'S and I was entitled to a refund and that I would receive it in the next hour. Never got it. Phoned again and they then said to email authorisations and it would be sorted today. Nope not had my money refunded. Useless and stressful. Total nightmare they owe me £144.18! Ive ordered many times off them… Read Full Review

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★☆☆☆☆

“NEVER BUY FROM THIS COMPANY”

Written on: 25/01/2020 by Fairdealecpected (1 review written)

NEVER BUY FROM THIS COMPANY. 1.They take your money and then say they no longer have the item in stock and take weeks to give a refund. 2. They take your money then send you something different to what you have ordered. You send the item back and wait weeks for a refund. They do not refund postage even though it is their fault. They refuse to oblige by Consumer Rights Laws. Keep well clear. Take your custom elsewhere… Read Full Review

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★☆☆☆☆

“Horrible shop”

Written on: 30/10/2019 by Bohdan44 (1 review written)

Horrible. They sent me a torn jacket. When I got in contact with them, they said I must ship that jacket back to them, so they will fo some experiments to get known where this happen with jacket (hinting that it's my fault) and I must pay for shipping. Because they sent me a torn jacket - I must pay them more. These cheaters didn't got enough from selling me terrible stuff. I shipped it back, now they don't answer me at all. Not recommend at all. Horrible shop, bad things they sell, low quality… Read Full Review

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★☆☆☆☆

“Awful customer service”

Written on: 04/07/2019 by sconno01 (1 review written)

No reply to emails. When I rang up, I was told by system that they were busy and then I was told I would be cut off. Great way to wind up customers. … Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 18/04/2019 by katiedanielle (1 review written)

DO NOT SHOP WITH THEM. The WORST customer service I have ever experienced. They deliver me the wrong items (kids clothes instead of a tent) and ruin my family weekend plans. I have to call 5 times to try to resolve the problem with no care in the world from the customer advisor or manager. I'm now out of pocket and wasted so much time trying to resolve their problem. Still not sorted!!!… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 22/12/2018 by Paul2390 (1 review written)

Complete incompetence, canceled my items for xmas my boy is in tears. Never ever purchase from them I should have read reviews about this company. This is a company that should definitely not to missed from the high street… Read Full Review

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★☆☆☆☆

“Shocking!!!”

Written on: 18/12/2018 by Neen775 (1 review written)

So i placed an order on 9.11.18 and I've still not received my parcel. The parcel was delivered to a number that does not exist on our street and now I've been told i will have to wait till 27.12.18 for an investigation. I don't think this is acceptable and i'm not happy as this was two Christmas presents that i ordered. I've emailed and emailed and you get the same robotic reply, the phone number just cuts you off and then they ask you reply to DM on twitter and you get no response. If you… Read Full Review

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★☆☆☆☆

“No good”

Written on: 21/04/2018 by Jadem77 (1 review written)

Rubbish I was informed my item was dispatched on the 12 April, after chasing this up due to Hermes tracking not updating and long delay, I was then told order refunded, 7 days later order cancelled after saying dispatched, what a mess around this company is. … Read Full Review

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★☆☆☆☆

“The worse customer service I have ever experienced. ”

Written on: 26/08/2017 by Lindseyqt136 (1 review written)

Ordered click and collect online, two weeks later and still no parcel. I have sent numerous emails as there is no way of calling them. The staff do not know what they are doing and have no idea where the item is. I was told on three separate occasions the parcel had arrived and spent over an hour in store with them looking for it, still no parcel. Even the store are told they must not call their own head office, it’s a total joke. I had to refer the matter to Paypal in the end for a… Read Full Review

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★☆☆☆☆

“Stay away from them !!!”

Written on: 15/08/2017 by AnnaKie (1 review written)

My order allegedly dispatched more than a week ago still hasn't arrived. Blacks are uncontactable. All my emails have been ignored. I think I lost my money !!!… Read Full Review

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★☆☆☆☆

“Diabolical ...will NEVER shop with this company again”

Written on: 21/10/2015

Zero stars! A cancelled order was still despatched. Incompetent customer care who are a law unto themselves and no supervisor to talk to. Eventually acknowledged receipt of returned order & got my full refund...within hours of contacting the CEO as suggested in a past complaint on this site. No apology for the whole fiasco that should have been halted on day 1 after my request, at least I got my money back. NEVER EVER AGAIN WORST CUSTOMERCARE DEPARTMENT - DISFUNCTIONAL, INCOMPETENT AND… Read Full Review

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★☆☆☆☆

“Awful, awful service”

Written on: 10/07/2015 by Babarpapa333 (1 review written)

I bought a tent from Blacks that was made by them. It broke on its second outing from ordinary use. It wasn't even windy. Blacks 'inspected' it. ( It was returned in a few days and did not appear to have even been taken out of the tent bag). There was a generic note from JD sports saying the tent was broken through 'accidental damage'. Presumably they have some sort of ability to communicate with inanimate objects to make that decision. And that was it. No offer of a refund, no offer to repair… Read Full Review

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★☆☆☆☆

“Return of Faulty Walking Boots”

Written on: 17/06/2015 by MrsJDavies (1 review written)

DONT BUY FROM BLACKS IF YOU EXPECT A REFUND OR CREDIT NOTE FOR GENUINELY FAULTY GOODS !!! Recently purchased expensive brand name walking boots. Should have been waterproof - one boot wasn't ! Returned to store to send off for inspection - inspection rejected - now have a battle on for either a replacement pair, credit note, refund - really dissatisfied with service - the customer does all the chasing - its like dealing with a brick wall. WILL NOT BE BUYING FROM BLACKS AGAIN… Read Full Review

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★☆☆☆☆

“Do not shop at Blacks - trading illegally ”

Written on: 08/04/2015

I bought an item which was faulty, returned it to the store and they refused to refund me!! They would only offer a gift voucher or nothing. Clearly in breach of trading standards regulations but not bothered. I have contacted their customer services team many times now, had typical put-off responses hoping I would go away, and now no responses at all. They are trading illegally and build that into their way of operating. Do not shop at this outfit. If anyone knows the best way of dropping… Read Full Review

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★☆☆☆☆

“Avoid like the plague!”

Written on: 08/02/2015 by Diamondc252 (1 review written)

Well where to begin. I choose a very nice coat as my Christmas present from blacks. Only after a couple of weeks the coat developed a small tear over the pocket. I tried to return it to blacks receipt in hand, thinking that it would be a simple return an refund, but oh no... They refused to replace it or refund, saying it's the companies policy to send all faulty goods for inspection. It should take about three weeks! I asked to talk to a manager, but was instead given a phone number to… Read Full Review

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★☆☆☆☆

“The worst customer service in the history of shops”

Written on: 02/02/2015 by Katemcd (1 review written)

My husband bought a North face gilet for me for Christmas the thread was coming away at the back of the gilet, the shop did not have the size I wanted in the same colour so I could return it the shop assistant told me the next shop is York so you will have a long drive to check if that shop has one as they cannot ring and ask, I decided to contact head office around 10-12 times over a 4 week period also sending emails no one rang me back and when I spoke to staff members they promised to look… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE? NON-EXISTENT.”

Written on: 24/12/2014

Just back from the Blacks store in Kingston-upon-Thames where I wanted to buy a pair of Berghaus boots. Waited 6/7 minutes to be served while watching one assistant on her mobile phone the entire time, more interested in the lay-out of the store than doing what presumably she is being paid to do. Her colleague was next to her, drawing holly on a blackboard so making no effort to check whether a customer might be waiting. Decided not to stay and on the way out I paused by them, but was… Read Full Review

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★☆☆☆☆

“Non existant customer service”

Written on: 10/12/2014 by Dave1234567890 (1 review written)

They say that people are more likely to post bad reviews than good reviews.....I guess their right. I felt compelled to write this review in the hopes that it stops someone else from buying from Blacks. Let me first say that I am a very shrewd purchaser of on-line goods. If I have never heard of the company I do background checks on-line to check it is not a fake website or their service is not appalling. Due to the blanket advertising around where I work, St Pauls, both in papers & magazines… Read Full Review

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★☆☆☆☆

“Next day delivery still not posted 3 days later”

Written on: 30/10/2014 by AussieFred (2 reviews written)

They promise next day delivery online. But my order still hasn't left the warehouse 3 days later. I'm having to perform all the chasing, not a single point of contact from Black's on the issue, no email, no phone call, nothing. No apology either. You cannot rely upon Blacks.co.uk at all… Read Full Review

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★☆☆☆☆

“Jack Wolfskin 3 in 1 coat, Shocking”

Written on: 21/08/2014 by ianpat (2 reviews written)

Wife saw a 3 in 1 coat she liked on-line, when she went to the lakeside store and asked for it they told her that they were not in stock and and to try another one on for size, when she tried it on it fine with the fleece but not without it, too big. Shawn told her that if she paid for the smaller one and the medium to be delivered next day (Saturday)at £260 for the pair, she could try them both and bring the one she did not want and get an immediate refund at the Lakeside store which she did… Read Full Review

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