Shocking service don’t touch them they will waste your time

I ordered service parts for 2 cars of which, I was informed during preferring, oil and one Crossland filter were available at the local branch. Delivery was forecast for the following day for the oil and filter and the following day for all other parts but I was then unable to amend delivery for everything on the second day! So, oil and filter arrived following day no problem. Next day, the remaining parts arrived. Unbeknown to me, these are supplied by Eurocarparts. Of 5 filters, 2 were wrong, which was quite clear by the part numbers. I rang Customer Services and the assistant was unable to establish which parts were wrong as she can only see my invoice and order numbers (which are not part numbers). She said she would escalate the query and I would receive a return call within a day (I would expect this within two hours as I had said I’d started the service and needed the car the next day). 6 days later I get an email informing me I needed to supply order numbers and costs and delivery numbers and costs. So now, I’m expected to investigate my own complaint. What a totally sun-standard level of service so beware of unacceptable levels of support if your order is wrong. My resolution is to return parts to my local store next time I go near it and I’ve had to order the wrong parts from elsewhere in the meantime.

As most reviews on here praise the shop staff, it is true that most of them are indeed good. However, this company overcharge customers, and after care support is non existent. I once bought a spare tyre from Halfords UK, it was faulty, instead of giving me a refund or a replacement, they made excuses and wasted time on why they would not. The items in the shops are way over priced. You would be better off buying from else where (unless you don't mind getting ripped off, just for the in shop experience).

I am absolutely frustrated by the way I have been treated by Halfords. They have failed to deliver the bike I purchased over 6 weeks ago and have been no help every time I have contacted them for updates about its location. After 30 days of waiting tried to cancel the order to be told I could not, which is in breach not only the Consumer Rights Act 2015, but also their own Terms and Conditions of Sale for Halfords! Have reported them to the UK trading standards and also the European Online Dispute Resolution platform. Would advise other customers to be very careful when ordering online from them.

I visited the Dartford Heath Lane store no 0795 on Monday 4 December 2017 and had a new set of Halfords windscreen wipers fitted. All ok for two days then I noticed a noise from the wipers when in operation. Ten days later I inspected the wipers and found that one of the wipers had started to fall apart with thin strips of plastic sticking out of the end of the noisy wiper.I took the car back to Halfords, complained about the wipers and was immediately offered a replacement pair of Bosche wipers at £3.00 extra cost! I was told that the Bosche wipers were of superior quality and would last longer than ten days. I got the impression that my wipers were not the first that had fallen apart and this was a routine matter for the staff who were at all times polite and helpful. What I didn't like was that Halfords were selling such poor quality wiper blades that failed after a few days and that I was not provided with decent quality wiper blades in the first place!

I web ordered a Boardman sport bike on Tuesday,that night they phoned to check when I would be collecting,I said Saturday and they said they would build it Friday. So Saturday I arrived at Ashton u Lyme to be told it was a display model, oops I thought but they knocked of 50 quid. So took it away, but when I got home I noticed some wear on the back tyre that led me to notice a rear wheel not to specification a front tyre not to spec.and a loose saddle,which I later found had a bolt missing. Clearly a second hand bike, my local branch also spotted no bell and no reflectors, legal requirements. Customer lack of services want the bike left at local store. OK this is a cut and dry case. How wrong was I,customer lack of service are so blinkered. Three weeks later I got a bike with no real apology or compensation. Be careful which branch you use as quality of service seems to vary a lot.

Took my bike in for a new cassette and chain. All sorted in 1 hour as I needed it back. No better service than you get from the people at the York store.They had the parts in stock and the price for the work done was incredible.

Bought a carrera subway 1 hybrid bike for £239.00 no problems when into store staff member built bike in 10 minutes let me check it gave me info on the bike and answered any questions i had, after i decided i liked it he then finished of the bike ready to take away sold me a 1 year bike plan which i think was worth the £20 fee.Also gave me a deal on 2 items i bought so all in all happy with the experience and great bike

Bought a byke in Paisley Halfords. He served me realy impressed with his expert knowledge and ability.Would recommend the hole experience. Regards George

Ordered on line website available for collection from 1 pm following day - was not available and now 8 days later I have received no communication as to availability, ordered elsewhere on line, delivered free the following day at half of Halfords price, will never use them again

Sent my bike in on a Friday afternoon for a rear hub service and was promised it would be complete by Sunday morning. Upon arriving on Sunday morning nothing had been done. On a separate occasion I sent my bike in for new bar tape, the tape started to peel off the bike within 3 days of usage. However they did fit a new cassette and chain for me within as I waited (about an hour) which I did think was very efficient service. Overall cheep, but unreliable. Sometimes service can be good and at other times I can be abysmal.

Purchase of my Carrera bike, great price, product and service.

After a very long wait on the phone, I was eventually put through to a female customer service agent. I needed an aircon recharge. She wasn't able to book an appointment but put me through to a branch in Croydon. I was cut off after 3 words. Called back and a male agent was able to book me an appointment first thing the following morning. GREAT... When I arrived at 0830 the manager told me he had my booking but the aircon machine had broken down the day before. Containing my anger I asked if there was anything he could do ie call another branch. He started to but then got sidetracked by other customers trooping in. I left with no help at all. Would I use this shower again? I think not.

Absolutely shocking. Orpington branch attempted to defraud me out of £540 on a bike. Member of staff told me he couldnt refund the bike but 'trust him' come back a day later and he will refund it without me walking out with the bike or any proof. Then i find the members at Orpington were all sacked that day!! Customer service awful and trying the distance themself from the situation. Halfords Orpington steer well clear, completely awful and Halfords as a company are awful.

I used Halfords to service my car, came out and breaks made a noise like mad, rreturned to Halfords who said fixed, went home just the same, ended up going to my local garage to resolve. wish I had done that at the start. I could have taken it back as I had that option and it is for that that I am giving them 3*

Ordered products online in October 2014. According to website, all items in stock and will be delivered within 5 days or so. Received some items within the allotted time, but some still outstanding 10 days later. Sent an email to Halfords which resulted in an automated response "someone will call within 48 hours" etc. They did not call me. 5 days later received now all but one item. Telephoned Halfords service desk who said the outstanding item was being delivered directly from the manufacturer, they will find out for me and call me back. DID NOT CALL ME BACK. Arrived in mid January. I had bought alternative by then. Online ordering has false stock levels and delivery dates. Halfords online and their customer service is useless. Only good for in-store purchases. Bottom of my list for any future purchases from now on. Will prioritise Amazon and Chain Reaction who I have always found to be reliable.