JD Sports Reviews - www.jdsports.co.uk

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★☆☆☆☆

“Still no delivery despite paying for next day!!”

Written on: 04/06/2017 by Steeleez56 (1 review written)

Bought tracksuit top for son at Enfield branch. Ordered the trousers as store didn't have size. Manager insisted on nx day delivery. After 2 emails that night (May27th) no updates or delivery. Have phoned at least 20 times. Left 7 messages with useless call centre staff and branch. No one knows anything. THEY JUST TAKE YOUR MONEY AND KEEP IT, GAINING INTEREST ON IT!!!! Also emailed 'customer services' 5 days ago. No response apart from an automated reply. The only advice I've had is to go… Read Full Review

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★☆☆☆☆

“Worst experience ”

Written on: 30/04/2017 by DonaldRincon (1 review written)

Worst experience. This company is an absolute joke. 22 days for a basic shoe order. No tracking that worked, customer service did nothing when prompted. Shipped and was not double boxed and the box was badley damaged. I live in the US and order from Sneakers n stuff and End all of the time with no issues. What a joke of a company. No professionalism or accountability… Read Full Review

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★☆☆☆☆

“Brain dead does not do JD justice.complete rmorons”

Written on: 19/03/2017 by Anmu0102 (2 reviews written)

I ordered a tracksuit for my 14 month old son online to be delivered in store.after a week I had no email or text to say it has arrived.i tracked the order and was told it arrived at store 4 days before.so I went to collect my parcel only to find out they just sent the top not the bottoms.so the store manager and his dim witted assistant went through all the paper work they has and was told it might be in another parcel and they have 2 invoices.so after waiting 30 mins they could not find the… Read Full Review

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★☆☆☆☆

“next day... more like next week...or next light year”

Written on: 17/06/2016 by White1953 (1 review written)

Ordered my item... paid 5.99 for next day... waited in all day no parcel. spend 4-5 hours trying to call jd. eventually get through and get told... its not dispatched yet. I thought hang on... you emailed me saying it was yesterday... to which the guy then said..oh hang on its with hermes. I contact hermes.. and they inform me they don't do a next day service. grr I called back jd.. told them this and got told "they do for us" 3 days on still no parcel… Read Full Review

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★☆☆☆☆

“Items not delivered”

Written on: 04/05/2016 by Brogani54 (1 review written)

Ordered two pairs of trainers on Sunday, paid for next day delivery, two days later and have not received my items. Received email informing me items have been despatched but no link in the mail to allow tracking of my items. I will never shop online at JD Sports again… Read Full Review

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★☆☆☆☆

“Lost parcel then delayed refund”

Written on: 11/01/2016 by Austinab286 (1 review written)

Ordered a parcel for Christmas which was left in an insecure place day before Christmas eve. My parcel was never found. I contacted JD who said they would refund which I am still waiting for and also said they would gift me joke I'm waiting for that still too. I just want my money back… Read Full Review

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★☆☆☆☆

“JD Sports or should it be Nike Sports!”

Written on: 10/12/2015 by poppey (17 reviews written)

Having purchased a pair of Adidas running shoes several months ago, I wanted to purchase another pair. Visiting Southampton, where JD Sports have several outlets I tried, in each one, to purchase a very popular Adidas running shoe. On enquiring in each store, I was informed that they really only had Nike! They did have one low priced Adidas trainer, but thought Nike the better shoes, so did not think it worth stocking anything else. I would add that each of the stores I visited had the… Read Full Review

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★☆☆☆☆

“dont pay for next day delivery service ”

Written on: 03/11/2015 by Bryanna351 (1 review written)

Ordered my trainers on Friday around 11am I Paid extra the extra £5.99 for next day delivery , waited in all day NO DELIVERY , huge waiting times for customer services , never again will I buy from JDSPORTS… Read Full Review

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★☆☆☆☆

“Transaction system failure”

Written on: 29/10/2015 by 256Woods (1 review written)

They take money of the card even when the purchase fails as the items are out of stock and hold the money for up to 10 working days before returning them… Read Full Review

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★☆☆☆☆

“order and collect”

Written on: 26/10/2015 by ElsaDavidson (1 review written)

went in to pick up football boots at Whitley store, Wife ordered them so would not release them tome with out her ID although i had details My wife then went in and did not have the confirmation of delivery but everything else ID bank details all other 3 emails manger did not seam to care at all would not give area managers name if you want to collect use a different supplier… Read Full Review

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★☆☆☆☆

“Requesting payment of fees & duties in UK”

Written on: 13/10/2015 by BZuser (1 review written)

Ordered an item and withing a day received an email from sender JDSorts (but with ending address as wnDirect.com) asking for payment of fees & duties. First of all the item hasnt even left UK and jdsports is asking for duties whereas it should be requested by the destination country.Contacted customer service but the only answer was they cannot do anything regarding customs. Other issues- JDSports doesnt show VAT exempt prices for shpping overseas. Also shpping for my country was raised form 5… Read Full Review

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★☆☆☆☆

“Dreadful delivery service! ”

Written on: 12/10/2015 by Keiraq451 (1 review written)

After paying a £5.99 next day delivery charge, I was very angry to wait in for the entire day Saturday without my trainers arriving. I tracked my order to find it was stuck in the Hermes hub! I spoke on two occasions to very rude staff members who refused to allow me to speak to a manager. By Monday afternoon I spoke to a more polite member of staff who rang Hernes to find that my trainers cannot be located at the hub! An entire hub sweep has to be carried out which may take a further 48 hours… Read Full Review

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★☆☆☆☆

“Sent the wrong size 3 times”

Written on: 15/09/2015 by Janandrichard (2 reviews written)

I have ordered a xl size 7 Lacoste hoodie 3 times and they have sent the wrong size 3 times .. Customer services promise a call back from a manager within 24 hours but they don't call you back...I am sick of calling them.. Left hand doesn't know what the right hand is doing at that warehouse. They must be blind !!!… Read Full Review

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★☆☆☆☆

“Squeaky sneakers”

Written on: 07/09/2015

I purchased a pair of Addidas sneakers,Grey/blue,05/09/2015 for my son He went out with his friends, came back later on that night very angry, the reason being, his friends took the micky because of the noise the sneakers were making, you could hear him coming ten seconds before he got there. Took them back today 07/09/2015 and was told that it was not a fault and that all sneakers are squeaky I'm not talking about a low noise these are awful. You would think that it was an obvious design… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 01/05/2015 by KaleighWilliams13 (1 review written)

purchased pair of shoes in liverpool branch was given odd shoes contacted jd was emailed returns label to send shoes back which I did and havent heard anything since after several email and messages on facebook still have no shoes and down £45… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 29/03/2015 by Matthews484 (1 review written)

Apparently I signed for my £90 trainers today. They never arrived and Jd will not refund me… Read Full Review

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★☆☆☆☆

“Customer Service at its worst”

Written on: 09/03/2015

On Wednesday I ordered £140 trainers for daughters birthday. Paid £7.99 for next day evening delivery (8pm - 10pm. Daughters birthday was Friday. Waited until 11pm - nothing. JD sports customer service line closes at 8pm! Rang at 8am on Thursday. They rang courier - who couldn't trace the package. This went on all day Friday. Daughter was returning home (250 miles away) after lunch. So she went home without a present. I kept ringing JD sports who then told me that the parcel had been… Read Full Review

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★☆☆☆☆

“Avoid JD Sports Online”

Written on: 21/01/2015 by Gregoryz375 (1 review written)

Ordered a pair of football boots for kids birthday present. Money was taken from my account and 3 days later they advised me that my order had been cancelled. Emailed customer service and still awaiting response/refund. DON'T USE THEM… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 26/12/2014 by julie59 (1 review written)

Ordered Arsenal top for grandson who is small 12 year old, top that came would fit a small 10 year old just. I ordered 12/13 on their website. Contacted jd sports to be told yes puma do tend to be small fitting. The puma size guide also on their site states 31 should fit age 13/14 33 should fit a 15 year old I received 30/32 As I had had the top personalised jd say they won't do anything about it. Also checking other websites and puma themselves the size guides are totally different. I will… Read Full Review

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★☆☆☆☆

“JD SPORTS, Worst customer service and use worst couriers!”

Written on: 07/11/2014

So after ordering on the 01/11/14 my order was 'out for delivery' on the 04/11/14, I'm thinking all is going well however no one was in to collect parcel... courier decides NOT to leave a card or anything. I wanted to get hold of the courier to re arrange but had no way of doing so as HERMES and JD SPORTS both said we cant help and cant contact the couriers etc! anyway so the next day he tries again, no one is in (obviously as I wanted to rearrange delivery) he doesn't leave a card AGAIN for… Read Full Review

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