Purchases 2 pairs of glasses from Park Royal Asda. Was told via website and by assistant in store that varifocal, thinned lenses would be included in the price, this was made out to be a big selling point. After getting home, one of the pairs was causing considerable pain to the bridge of my nose. I called the store and was told to bring them in. I did that and got told it's because the lenses are too heavy, they would need to be thinned. This apparently is not included in the price at all. I am fuming as the manageress was abrupt and unhelpful, trying to get me to spend another £100 on top of what I had already paid to fix a problem that wouldn't have happened if they hadn't been misleading in what comes as standard with their glasses. Waste of time and money. Date of experience: 09 February 2024

For several years I have used Asda opticians, and this is because I have always had such a good service. However, one of the tiny pins must have broken in the place where the glasses are attached to the frame at the nose bridge. I took the glasses back to Asda today and asked them if they could help me. They checked on their system and said that the glasses were from a Sept 2022 prescription and that therefore the glasses were three months out of warranty. They said I would have to purchase a new pair of glasses and that I would not be able to use an NHS voucher because one had been used in Sept 2022. I said that I might as well go to another optician to buy the glasses as they were not being at all helpful. I was presented with the prescription from 2022 and I asked them for the PD measurement. They refused. The optician even came out to agree with the pathetic staff who were all three just sat around doing nothing and gossiping. Considering I have been a customer of Asda optician for some years, it is extremely petty of them to refuse to provide the measurement, especially when it is so easy to take. Within 15 minutes of leaving the store I had the measurement taken. This confirmed my opinion that the service at the Asda Optician at the Ventura retail park in Tamworth had become appalling. It’s of note that from previous visits only one member of staff was the same and that she had so well attended to me in the past. It appears to have become a very toxic environment where laziness and indifference have become a norm. In the past it was always so difficult to get booked in for tests at this Asda optician, but seeing the place absolutely deserted today speaks volumes about the staff and the management of the department. I seriously call into question the professionalism of the staff, including the optometrist (male) who was quite happily going along with attitude of the 3 female staff who were doing absolutely nothing. A good optometrist and a good manager of a department would have said ‘we’re really sorry, your glasses are just out of warranty, but because you have been a customer of us for some years, we’ll do whatever we can to help you”. I definitely won’t be returning to this store and would definitely advise anyone else in this Tamworth area to seriously consider all other options before using Asda opticians Ventura