Quick Quid - www.quickquid.co.uk

Quick Quid - www.quickquid.co.uk
★★★☆☆
3.3
55.0% of users recommend this
  • Value For Money

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“Quick Quid Live Chat”

★★★☆☆

written by on 30/04/2013

I had intended to set up a payment plan to reduce the need for payday loans etc. in future months. I emailed QuickQuid in order to set this up. I was emailed later that night, the day before my due date to say that a payment plan had been offered. I awoke to recieve this email but also only to find that the full amount had already been deducted from my card. I then proceeded to contact QQ via the chat function. A representitive responded and was as helpful as she could be, however the payment was 'in process' and couldn't be revoked. This has put me in fincial difficulty for the remainder of the month and with a response that I am more than welcome to take out another loan with the company once the payment has been made. Yes this is most kind however it only prolongs/worsens my situatuion. I would've appreciated it if once such a contact is made, the payment is halted until a plan has been agreed. Also I am unsure what the chat funtion is for, it seems whenever I have used it I have been required/better to ring the company. It seems you can only gather information there which can be found on your profile anyway.

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“Drop you like a hot potato!”

★★★☆☆

written by intercityboi on 28/01/2013

I used quickquid frequently and have to say that I never used to have any problems. My applications would go through quickly online, the money hit my account normally within the 10 minutes they promised and I found the live chat an excellent feature. However, it would appear that this company do NOT take too kindly to you paying loans back EARLY and SAVING on interest. Now, I will be the first to admit that I was very clever with my loans. I knew when I would need funds and also when I would be able to pay the loans back without going the full stretch of the loan term. This was all OK until one evening. I applied via the website and my application came up as approved and I signed the e-document. About an hour later, I logged back on to quickquid, as the funds had not hit my bank account. The application was then shown as being 'referred'. I thought nothing of this and retired to bed for the evening. When I woke the next day, I logged in to my emails and an email was there from quickquid. They said that, after careful consideration, they had to decline my loan application. Again, I thought this rather odd and I tried to log in to my quickquid account online. It kept telling me that my logon credentials were incorrect. After several unsuccessful attempts, I logged on to live chat. I told the advisor all of what had happened and, as ever, was very polite and apologetic. The advisor stated that my account was now closed and that she could not offer any further information as to why. I tried to reason with her, explaining that I had been a loyal customer, with an exemplary payment history, but this was all to no avail. To this day, I still do not know why they closed my account. However, I suspect it was because they did not like me 'using' their service. It's a pity, because I always found their service to be very good, but I would not now recommend them as if they can do this to an established and loyal customer, I would dread to think what they would do to somebody new. All in all, very poor quickquid, very poor indeed!

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“Could be cheaper”

★★★☆☆

written by Luciep13 on 06/11/2012

The service is great and really fast but your fees are very excessive. If I didn't get 15% discount at least when I use Quick quid then I wouldn't use you at all. The Chat feature however is fantastic and the staff on there are great.

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“Unable to replay my loan early”

★★★☆☆

written by on 17/10/2012

The overall lending process was okay. I was not happy with your website as it is very lengthy and every time I have been on it has been a bit slow in general. I was very annoyed at the difficulty I had paying back my loan early as there was no obvious place to do this via my account which I would have imagined and which I have found with your competitors. I therefore had to have assistance via your chat and the person did not tell me how I could pay it back myself they just sorted it out for me. Surely you need to let your customers be in charge of their own loan in fully, including early paybacks, via their account. The live chat was otherwise helpful and it was quick and easy. I also had a pop up window regarding early christmas pay asking me to put in my pay dates. This disabled the scroll down option on my laptop. I could only see half the pop up window and could not see any "x" to exit it and since I could not scroll down it was all very annoying. I therefore had to mark the whole page to be able to see that there was in fact no option for not entering new pay dates during the holiday season, annoying! I then had to either open a new browser window or click my way back in the browswer history to get out if it.

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“Wonga are cheaper.”

★★★☆☆

written by andy04 on 06/01/2012

The only gripe that i have is that Quick quid said they are cheaper than wonga, which is why i took the loan out. I paid the loan of one week early after i found out that dispite advertising a lower apr than wonga quickquid where more expensive,even with discount! No explanation was given when i explained this discrepancy.I will be contacting trading standards and watchdog.

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“could be more helpful”

★★★☆☆

written by MrBerry89 on 28/12/2011

customer services are very very poor in trying to help people whos circumstances have changed.

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“An easy application, easy way to give info, Fail in...”

★★★☆☆

written by AllenSmith81 on 07/12/2011

The process for applying is good and the customer care people are great. Being able to email in extra information is a great thing and helps allot. The big fail for me is the 8 hour plus delay in making a decision, the decision in 30 minutes in the FAQ seems somewhat misleading. This loan is less than 5% of my monthly income, I work for a multinational company and we would be hung out to dry if we took this long to make a decision. Please please please fix this last step

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“Payday loans”

★★★☆☆

written by on 20/11/2011

Very helpful and polite staff, but don't expect your money to be in your account within an hour as advertised. My first loan of only £100 took 6-8 hours, my second attempt has been 3 hours and I'm still waiting!

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“QuickQuid,QuickBroke”

★★★☆☆

written by on 05/10/2011

Sadly the world of payday loans is something I was at one time totally trapped in, and I do have to say that quickquid have been the most reasonable about setting up a payment plab to help me out of the mess I got myself in with multiple payday loans. However, they are also the most rigid; only a 3 month payment plan or 4 month of you, like me, and stupid enough to become a 'platinum member!!!' which just means being a fool over 15 times. If you miss a payment or cannot stick to the short schedule you will be bombarded with threatening emails and embarrassing letters emblazoned from the outside with QUICKQUID FINAL LOAN NOTICE!! in red letters. Overall these are not the worst of these sharks, but then saddam hussein is not the most evil man in history....doesnt mean he would have made a pleasant dinner date. I doubt the boys and girls at quickquid will let this review be published but if you do manage to read this...please heed my warning...paydays loans are never a one time thing, I ended up with 7 and almost lost everything to pay ONE BILL.there is always another way, this is not it.To anyone in the same position I was in, quickquid will help you,just be honest and firm about your situation.

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“I needed a quick fix, and they supplied it. There are...”

★★★☆☆

written by on 22/07/2010

I needed a quick fix, and they supplied it. There are no secrets, the interest rate is extraordinary! however it's not meant to be a long term loan. If you use it as an interim measure, and payback within a few months, it doesn't cost that much. I had problems with my direct debit and they were really helpful.
As with anything like this, only use as a last resort, and a short term measure, and it works.

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“I have taken a few short term loans out with quick...”

★★★☆☆

written by on 07/07/2010

I have taken a few short term loans out with quick quid now and I have to say, they do what they say on the can.

These loans are a great way to get anybody out of a short term pickle, especially for people like me, who refuse to have a credit card.

Bearing in mind, these are paid straight back out of your next monthly salary, they are advertised as a short term problem, so people out there should consider this before takeing one.

I like them, and think they are a great idea.

Rates are good compared to alot of other "payday" loan companies too, but I did take the time to shop around.

Helen - Southport

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“Payday UK did transfer funds into my account by the...”

★★★☆☆

written by on 13/04/2010

Payday UK did transfer funds into my account by the next working day. I found myself borrowing every month because the interest charges left me with less money after getting paid. Not using any of these companies now thank goodness but the text messages just wont stop not matter how much I e-mail this company.

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“i have found them very help ful when i needed...”

★★★★☆

written by on 03/09/2008

i have found them very help ful when i needed financial help and the repayment plan over 2 payment is second to noone.

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