H Samuel Reviews - www.hsamuel.co.uk

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★★★☆☆
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H Samuel www.hsamuel.co.uk

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Latest Reviews

★☆☆☆☆

“you owe me money for an item that has been returned to...”

Written on: 11/03/2021 by fdoocey (1 review written)

you owe me money for an item that has been returned to you for a number of weeks and you are now refusing to respond to my emails. Requested a manager call back over 2 weeks ago and have still not received it!! Can I have my money back and a response to my emails?… Read Full Review

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★☆☆☆☆

“Don't buy off these people”

Written on: 28/01/2021 by joeronan (1 review written)

Ordered a Xmas gift early December but by Xmas eve nothing and unable to get through on the phone. Reluctantly cancelled ( they confirmed receipt of my cancellation ) but they replied NO you cannot due to our small print which only gives you five days to cancel so they went and produced and engraved my gift middle January!!!! well over a month after my order! Citizens advice and Trading standards have both confirmed they acted illegally next step for me is small claims court where I will… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 06/11/2020 by Adamsua184 (1 review written)

The service at Halifax branch was awful when I placed an order for earrings, the Manager (a large overweight woman) who served me was rude, defensive and the other staff were rather off putting, noise in the air, glasses falling off it, unpleasant too. Very poor customer service. I’d ordered the earrings to be delivered to my home address and when it arrived it came in a shoddy paper envelope, it wasn’t signed for as I was told it would be and the earrings came in a plastic bag in a box… Read Full Review

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★★★★★

“Fantastic service from Inverness store”

Written on: 03/03/2020 by Margaret103 (1 review written)

I went in to buy a chamilia charm bracelet. Although I was in a wheelchair, it posed no problem to view the jewellery. The staff were very attentive and mindful as to what I would like it to look like and the theme of it. They were very patient showing me lots of the charms and how they would fit together etc. All in all a great experience and I ended up with a beautiful bracelet which I am very pleased with. Well done… Read Full Review

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★☆☆☆☆

“Engagement ring ”

Written on: 11/02/2018 by Jomac66 (1 review written)

My husband bought my engagement ring from the Middlesbrough branch of h M samuels.The whole cluster of the ring came away from the ring.I sent it off paying £89.00 for the repair it came back and after a few days 2stones fell out.I took it into the shop again and was told they couldn't repair it but if I could find the proof of purchase they would replace it.Customer service found my proof of purchase so I rang the Middlesbrough branch to be told they wouldn't replace the ring and that it was… Read Full Review

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★☆☆☆☆

“Customer service is a joke! Bluewater staff nasty ”

Written on: 14/01/2018 by JakaylaBrooks314 (1 review written)

I wouldn’t even rate HSamuels 1 star! Customer service team is absolute joke! Took me nearly 4 weeks to get a refund of my ring. I was sold a more expensive ring out of their so called ‘chocolate le vein range’. The ring lost its purple colour and shine within 2 weeks! They said apparently I wash my hands too much and that’s what happens to the colour stone rings and all I need to do every week is a toothbrush clean on the ring! I was told this is a everyday wearable ring when I bought… Read Full Review

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★☆☆☆☆

“Non-existent customer service”

Written on: 07/03/2016 by Jonahr179 (1 review written)

I am astounded by the appalling service I have received from a well known, national chain. It all started when I ordered a necklace from H Samuel for my wife for Valentines Day. I ordered it on 7th February with delivery promised on Tuesday, 9th February but delivery was not attempted by DX Delivery until Thursday 11th February. I was out when it was delivered and a card was left asking me to rearrange delivery online or by phone. The tracking number hand written on the card was not… Read Full Review

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★★☆☆☆

“Generally products are OK, but chains and website are...”

Written on: 19/02/2015

Some of the products are quite decent, and when offers are on down from £100-200 they can be great value. However we've had recent necklace purchases fall apart, not snagged or strained, just links or connections failing. They do replace them, but it requires a trip to the shop and belcher chains are thicker enough that they shouldn't break that easily. Their website is truly awful, one of the worst checkout systems around, it repeatedly fails and hangs with "processing" during checkout… Read Full Review

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★★☆☆☆

“Twice miserable”

Written on: 27/11/2014 by Tierney288 (1 review written)

Having ordered from this site before it was a few years ago but I vaguely remember it being a truly miserable experience. Low and behold my order hasn't even been shipped yet and I'm already regretting my purchase. The item I purchased was 'in stock' with 'free next day delivery' but apparently that means 5 working days minimum. My VISA was declined due to a fraud check, first time I've ever had a credit card declined for any reason, hmm! I sort it out with my bank, place my order and low… Read Full Review

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★☆☆☆☆

“Credit and Debit card payment problems - use PayPal.”

Written on: 20/01/2014

I experienced problems paying for my goods on the H Samuel's web site using a Visa Debit or MasterCard Credit card. Before Christmas I tried to buy goods from website, also used a discount voucher code and I completed all my cards details correctly but eventually encountered a problem. The website message said said there was an error and that the card used was not authorised by the bank. I tried different cards - all of which failed. These cards had been used successfully elsewhere. I think… Read Full Review

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★★★★★

“Great shop,very friendly staff! ”

Written on: 04/01/2014

Most of the things that I like here is the patience of staff members,focus in the job,and the security in the shop. Very good organisation inside,and that is very important!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 03/09/2013 by London-er (1 review written)

Don't bother ordering from Hsamuel. They drag customers to their websites with attractive and fake sale-prices. Only to turn around and cancel the order as out-of-stock. Sending you an email with a lengthy T&C. My order with Hsamuel was just cancelled this morning 03/09/13(order# 609296679) Though it is still showing in-stock on their website now at a full price. (I placed my order at their sale price) 30/08/13 I called customer service and they refused to offer me the same item @ a sale… Read Full Review

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Terrytango's Response to London-er's Review

Written on: 16/10/2018

I visited hsamuel pontypridd I was served by a young lady Saren found me the watch I was looking for freindy exelant service its a big fat yes from me

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★★☆☆☆

“Wouldn't bother again”

Written on: 27/02/2013 by Wickenwoman (2 reviews written)

My daughter ordered a gift for her brother's 21st on Wednesday. Ordered on a Saturday, paid for next day delivery so should've been here on Tuesday but nada. When we phoned to find out where the gift was we were met by a bored sounding customer services guy who couldn't have cared less and didn't even bother to offer an apology despite acknowledging they knew they had problems with their 'Next-day' service . They have said we can have a refund of postage but we had to ask, they didn't offer and… Read Full Review

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Terrytango's Response to Wickenwoman's Review

Written on: 16/10/2018

I visited the hsamuel shop in pontypridd and was served by a young lady Saren friendly exelant service she found me the watch I described on line very happy its a big fat yes from me

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★☆☆☆☆

“Dont expect to get a refund! and be prepared to be...”

Written on: 28/01/2013 by jemmo76 (2 reviews written)

Having the exact same problem shelled out £102 online on 8th Jan ordered 2 items, neither arrived, they have had me chasing around my neighbours and the local sorting office, to eventually tell me they dont send recorded so no way of tracking my parcel? they, eventually after dozems of calls and emails send 1 of the items i ordered to my local town centre store, they then kindly told me to fetch it, but only after I call up again to ask where it is? reluctantly i did fetch it, but it was… Read Full Review

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★★★★★

“Great store with very friendly staff!!”

Written on: 12/12/2012

I visit this store in Plymouth on a regular basis, because i find the staff very friendly - nothing is too much trouble. I recently visited to purchase a watch for my daughter. The store didn't have it in stock, but ordered it for me. It only took two days! I am well impressed with the service. The staff are a credit to the Company. The store was well laid out and welcoming. I would certainly reccomend to my friends and family… Read Full Review

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★☆☆☆☆

“never ever, ever, ever, ever, ever... Use this online site”

Written on: 07/12/2012 by Geoff56 (1 review written)

Created an account so that I could buy some Swarovski crystal as a Christmas present but had not bargained for this useless web site. Asked to enter my Veri Sign password which I did. The website reported my bank had not authorised the payment and the order was cancelled. I checked with my bank and no, the payment had been authorised and the money had been taken from account. I contacted H. Samuel to ask what was happening. The indifferent customer service person said there was nothing to be… Read Full Review

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Saraloo's Response to Geoff56's Review

Written on: 15/12/2012

I just had the exact same thing happen to me. The fact that it's happened to more than one person tells me something dodgy is going on with this store. I was told to call back on Monday, by the 'customer service' (that's a joke) advisor to speak to Retail Banking, whoever they are.

I agree completely, don't ever use this online site!

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★★★★★

“Gorgeous Armani watch”

Written on: 17/03/2012

I recently bought a DKNY Ladies Rose Gold Bracelet Watch (9244808) for my beautiful girlfriend. It was a Valentines Day present and she loved it. I have to say this was the first time I ordered online from a jewellers and I found my online shopping experience extremely efficient at H.Samuel. Not only did the product come within 24 hours but it was so effortless to purchase the watch. Thumbs up H.Samuel! … Read Full Review

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★☆☆☆☆

“online rip off”

Written on: 16/12/2011

i ordered an eternity ring online value £399 when the ring was delivered although it was similar i knew it wasnt the ring i had ordered. when i checked it was a cheaper ring value £249 although they had still charged me the original value on the invoice. when i rang them i was told an alternative was sent as the one i ordered wasnt in stock! so why was i sent a cheaper item at the dearer price and why wasnt the invoice changed to make me aware! disgusting service , sent item straight back… Read Full Review

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★★★★★

“very helpful in swindon store, espically Alun!he keen...”

Written on: 29/03/2011

very helpful in swindon store, espically Alun!he keen to fix the problem and sent my ring off free of charge to have it cleaned. definetley deal with himagain… Read Full Review

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★☆☆☆☆

“I bought an 18kt gold engagement ring i a hsamuls shop...”

Written on: 25/09/2010

I bought an 18kt gold engagement ring i a hsamuls shop in Galway Ireland The ring was only three years old and I brought it in to the shop to get it cleaned and inspected. I was informed that there was alot of damage done to ring. I could not believe it because the ring was only used as a dress ring and was not always on my finger. I was informed the ring would cost over 600 euros to get repaired. I wrote to quality control in England and the outcome of that was to send ring to England and… Read Full Review

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