I bought two bangles last month and returned both the bangles in the same parcel. But warehouse received only one bangles which is impossible. I have raised ticket CS2325891 to find out on 29th Aug and till waiting for the response. Can't believe this, I have lost £ 120 because of this mess. I will not trust H Samuel online service again.

My item was delivered following online purchase but I was unable to inspect the item without breaking a seal that void the return. When I wrote this honest feedback following H. Samuel request from their website, I recieved the below response: Thank you for taking the time to submit a review on 9ct Gold Peridot Figure of Eight Drop Earrings "Unfortunately your review has not met our guidelines for posting onto our site. Please feel free to review our guidelines and resubmit your review on 9ct Gold Peridot Figure of Eight Drop Earrings"

It was a terrible experience I had at H. Samuel's Sunderland store. My spouse birthday was August 6. I came to the store on July 29, selected all I wanted (a necklace, ear rings & handchain, all gold). Sadly, the handchain was not in store, so the order was placed. I came back on August 2 to pick up. It was not available. Returned on August 3, same not available. Only for a very ill-mannered staff, started addressing me rudely and calling me names. Another staff, he explained to her that the fault was from the company's system. She was yet unapologetic. I came back the following day, August 4, cancelled my order running to over £400. H. Samuel lost a sale, lost a customer and lost referrals. I believe that, staff should be properly trained in particular oriented on inclusion & diversity. I perceived that she acted against a person of colour.

She was an attentive and persuasive sales assistant. She was friendly and pleasant in her manner. She didn't have any real knowledge about the 2 cheap rings that I bought,however. After each sale I received a £25 voucher which was generous. The jewellery already had been discounted by £20. She overall was a good sales assistant.

The customer service was excellent and it made shopping that bit easier. I was served by a lady who was helpful and polite. I wouldn't hesitate to recommend this shop to family and friends.

We went shopping yesterday for a wedding band at H Samuel in Abbeycentre at Newtownabbey NI. Respresentative served us. Service was excellent and she was very helpful.

Wish I'd have read the reviews before trying to order from here. No jelp whatsoever with an issue we had. Terrible customer service. Won't attempt to buy from these again

Majella served me instore today, her customer service was brilliant! she was lovely and made sure i was attended to straight away

I would like to say I had an order cancelled after paying in-store at Blackpool branch we were visiting so couldn't go to store for refund, the member of staff I dealt with on the phone was so helpful and nice even contacting me a week later to make sure I had received the refund. Thank you, first class job

The customer service are really poor ....staff need customer service training in particular..... I asked for manager I was told to go away and find yourself, rude behaviour as supervisor was also backing up their staff

Disappointing service @ H Samuel Westfield Stratford City. On Saturday 21st May 2022 I chose a chain costing £50 & pair of earrings for £55, birthday present for my niece. I checked with 2 staff who confirmed I can use my Bluelight discount card that gives me 15% discount..When I got to the till , 2 managers (senior staff) stopped the assistant from applying the discount.. told her the Bluelight isn't accepted (untrue as I checked later and it's accepted)..The assistant decided to use the buy one get one half price instead and I was ok with that since I really wanted the items. After paying I checked receipt while assistant was packing the items and I realised I was charged £70 for chain. I pointed out the price tag said £50 so the assistant checked and confirmed that it did. She bought it to the same two managers (senior staff) attention and asked if it can be honoured and I only pay £50..but they just said no and that I should just pick something else. No apology! They didn't even think to speak with me directly even though I was standing right in front. At this point I asked for a refund.. purely because I didn't like the service/ attitude. Obviously after leaving the store I checked and realised they were not truthful about not accepting Bluelight card too and this angered me more! Truly disappointing.. I have for years bought from H Samuel but never experienced this kind of service.

I went to H Samuel Watford branch. The two female members of staff who served me were just so miserable! There were no pleasantries…just a false “hello can I help you?” The staff look like they have no motivation and do not want to be there andI felt quite sorry for them ! It must be a terrible company to work for and the vibe in this branch was “oh for goodness sake just hurry up and stop being so awkward!” They need to greatly improve their customer service.

We visited the hemel branch. We were helped out and served by a saleswoman and she was amazing! We felt comfortable and she had such amazing knowledge of every single piece of jewellery I asked about. She managed to find me the most perfect ring that was within our budget and all with a smile on her face. I would defiantly recommend and defiantly want to say a massive thank you to the lady who attending to my very fussy needs as she massively went above and beyond for us.

My advice would be to never shop online with this retailer! Their customer service is horrendous, their response times are poor and if you do not receive an item they will not investigate properly and make you liable for good you have not received and charge you. I can honestly say I am shocked and this is one of the poorest customer experiences I have ever had and will never be shopping with H. Samuel again. Before Christmas I received one of two items, which I was very happy with the item I did receive. The items were being sent separately, but there was no tracking number with the item that was not received, so I thought with it being Christmas that there might be a delay, so gave it a few days. When nothing arrived I contacted them on the 22nd December and have constantly contacted the since this date stating the item had not been received at our property on the date they are stating. Throughout my contact I have had, each of my requests have been asking for them to look into it and investigation that the item was never received. My last response, which took three days was that the item had been delivered to the street I live on, but they cannot state which house it was delivered to, so that is as much as they can do and it is out of the investigation time and will still have to charge for the item!? I would like to know how the above works? I did not sign for the item or receive the goods to my home nor my did my neighbours take it for me, I was not responsible for sending the item, I have requested it is looked into after less than a week of the goods not being received, yet I am told my complaint of not receiving my goods cannot be taken any further? I am not sure how that all works and you make the customer liable? I would like it look into fully and either a replacement or a refund of the item not received, as a customer I do not feel this is too much to ask!

H Samuel at Dolphin Centre, Poole. I purchased a Tommy Hilfiger watch at the store on 29112021. A helpful lady helped me with my purchase and set it up for me. On arriving home I found the watch was not working. I telephoned a surly lady at the store who told me I had to bring the watch back to them. I am a pensioner with kidney cancer and struggle to go out. I managed to re-visit the store on 30112021 and a helpful gentleman took the watch and removed a metal piece from behind the crown which started the battery. He apologised profusely that the lady shop assistant from the day before had not done this. I asked why there were no user instructions and he said they do not provide them. All very frustrating.

Trust me. Do not order of H Samuel. Lost my order, wouldn't give me a refund

you owe me money for an item that has been returned to you for a number of weeks and you are now refusing to respond to my emails. Requested a manager call back over 2 weeks ago and have still not received it!! Can I have my money back and a response to my emails?