SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
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SCS Sofas - www.scssofas.co.uk

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★★★★☆

“Great service”

Written on: 18/12/2016 by Asia301 (1 review written)

The staff that delivered the suite where really polite and helpful. really only want to talk about the delivery staff… Read Full Review

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★★★★☆

“scs customer service”

Written on: 28/11/2016 by manderfield16 (1 review written)

we ordered 2 settees at the end of june, after numerous visits to the showroom they were delivered nov 24th. although the manager was very good we were continually fobbed off by the distribution centre, we were told three times that the ship had not docked.because we expected delivery after 12-14 weeks, we sold our 3 piece suite and were sitting on garden furniture, when the store manager learnt of this he immediately arranged a loan suite till ours was delivered. i would like to thank the… Read Full Review

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★★★★☆

“Comfortable shopping experience with no pressure ”

Written on: 04/04/2016

This is the third time having visited the store in Hull in the last few months . I didn't feel any pressure to buy and was left to look around which is the way I like to shop . I was greeted with a good morning from the staff that was polite and also offered a coffee . Had I. Wanted a sales assistant they were always around to help but not hovering over you so that makes. It so much more comfortable . Liked the variety and choice of colours and styles… Read Full Review

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★★★★☆

“Delivery times morning or afternoon”

Written on: 22/02/2016 by Merrydale123 (1 review written)

If the lady who answered the phone at fosse park this morning about my delivery time being am or pm so I didn't have to take the whole day off would just phone me back when she said she would I wouldn't have to lose a day's pay its not rocket science if you say your going to do some thing have the manners to do it! SBonner ( not a happy customer )… Read Full Review

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★★★★☆

“We went into the store at Speke, Liverpool and found...”

Written on: 07/02/2016 by 204Stanton (1 review written)

We went into the store at Speke, Liverpool and found that the manager was extremely helpful and very courteous… Read Full Review

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★★★★☆

“G Plan Sofas (2)”

Written on: 25/10/2015 by Jaydanx73 (1 review written)

My wife and I were finding it very difficult to choose the right sofas for us, but at ScS we found the staff very helpful and knowledgeable I fact the experience ended up being good fun and we ended up purchasing two sofas… Read Full Review

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★★★★☆

“Excellent customer service ”

Written on: 22/09/2015 by SBRENNAN (1 review written)

Hi, We did buy two expensive sofas from Scs. When they came they both had marks and damage. I found the manager of the Kidderminster store was better to deal with and everything he said and did was always done. After the inspection he arranged for two new sofas to be delivered . I have these now and the second two is just perfect. I can't mention the mangers name but u know who u are, and thank you for excellent customer service. Things can and do go wrong in every business . We got what we… Read Full Review

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★★★★☆

“bestcustomer service”

Written on: 01/09/2015 by Hannabulcha (1 review written)

we bought our first new sofa from SCS Rotherham parkgate after searching all big brand shops. the first thing which attract us is their customer service, his patience with our restless daughter, thank you. and then he helped us to find the right sofa within our budget… Read Full Review

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★★★★☆

“Brilliant customer service!”

Written on: 12/07/2015

When we were looking round the store we were nether pestered into buying any particular sofas, we were left to brouse on our own, which we liked because after looking in other furniture stores can't say the same for those,but yet to have our three piece delivered so cannot rate the waiting time, been told up to seven weeks! The sales girl was brilliant and very helpful when we needed it… Read Full Review

Froggie's Comment

Written on: 20/07/2015

Their sales is usually very good, friendly, refreshments, bargains(?) etc. The delivery times are not so good BUT most of all the finished products and after sales service is disgusting - and just try getting your money back! They have all the bases covered.

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★★★★☆

“Good Service”

Written on: 21/03/2015

Bought dining table ,chairs and sideboard from SCS Bolton store. Manager was extremely helpful throughout. Efficient and gave us good advice as well as giving us time to discuss prior to purchase. Communications since have always been conducted in a very obliging manner and helpful. Pleased with what we bought and a very good level of customer service.Many thanks.  Manchester… Read Full Review

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★★★★☆

“Would recommend ”

Written on: 04/12/2014 by Kim.62 (1 review written)

I purchased a 2&3 seater from the Newport store 24th September the staff were very helpful :) .. We was told it would come into to the store around the first week of November I didn't hear anything so I rang and they said they wasn't sure when it was coming in and said that they would contact me as soon as they received it but it should be around 24th again 24th come and went I rang again and they said about a week :( i rang then Saturday coz I was getting impatient I apologised that I'd rang… Read Full Review

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★★★★☆

“Happy !”

Written on: 18/11/2014 by hsWatson110 (1 review written)

On sending a faulty sofa back to Oak Furniture Land with the worse customer services possible , we where quite apprehensive to get another sofa from anywhere , on finding a sofa we liked in SCS called the Burbank we checked all measurements with the salesman , were told 4 weeks and arrived in 4 weeks , good start , the chair went in with ease but sofa would not fit , not really a fault from SCS more our fault for not checking the hallway , we where given a contact of Someone That would be… Read Full Review

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★★★★☆

“Excellent so far”

Written on: 02/04/2014 by DeborahfromColwick (1 review written)

I am a Customer Service Manager myself, and after we bought the sofa, I was quite concerned when I looked on this review centre. Initially, in the showroom at Nottingham retail park, we were told it would be approximately 6 weeks, could be less, not could be more. The sales rep, did mirror my words, as a good salesperson would do. Very attentive, and had the same sofa!Whether or not she did, she was good and attentive. Sofa did not arrive in 6 weeks, which we were not bothered about because we… Read Full Review

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★★★★☆

“Scs infinity”

Written on: 11/03/2014 by terryhs (1 review written)

Scs infinity range Ordered online after seeing what we wanted in-store, love the infinity sofas, looks great and excellent quality feel. Online sales staff were very helpful and knowledge of the product and answered our questions professionally, , delivery guys excellent took time to get the sofas in safely and took all wrapping away. Excellent sales and delivery experience. Delivery was slow but worth the wait 18 weeks instead of 16. Only thing we are really disappointed In the 18 weeks… Read Full Review

Kirsty84's Response to terryhs's Review

Written on: 11/03/2014

Good Luck with this.....I'll give you 4 weeks maximum before the foam seat pads start to sag, as mine have done. I advise you to call their after sales now and pre-book the repair as I have waitied since October for my repair to take place!!! In this time, the second Sofa has also developed exactly the same fault. AfterSales team are an absolute nightmare....They will book a date for inspection/repair but will not give a time. You will be advised the upholsterer will call you the night before to tell you what time he will be with you....and he does call...albeit at 8.45 at night to tell you he will be there at 9am the following day!! I am now bein told as I took delivery in July there is no chance I will get a refund as it is not within the 28 days of deliver....Please, I beg you, call them now and report faults...inspect any sagging/looseness at all in the cushions if you want to stand a remote chance of having a half decent sofa. I have now had to place my complaint with the office of fair trading and the finance company who are now dealing with this on my behalf, but by the sounds of things SCS are not cudging. It looks like it will be going in a van and dropped at the entrance of their showroom next weekend.

Sorry for the rant, but I really do feel this strongly and would advise nobody to buy a thing from SCS as they are a total disgrace of a compay!!!!

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Terryhs's reply to Kirsty84's Comment

Written on: 11/03/2014

There is nothing to complain about regarding my sofa it's been checked all over apart from future wear and tear which we will have to wait and see, this is our 3rd sofa from scs and apart from one small fault on a arm we have had no problems our last sofa which has been put in the conservatory is 8 years old and still looks good. I took the extra protection as well so if any problems start I can get them repaired for free for the next 5 years. Hopefully it will wear like the last one and get many years out of it.

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★★★★☆

“Can't comment on quality, but very good service”

Written on: 20/02/2014 by Bodgeinbristol (2 reviews written)

We ordered from scs, unfortunately ( due to error on salesperson) the wrong item was delivered. I accept errors happen and judge on how the error is rectified. In this case everyone from the delivery man, to the shop manager to people in the office were brilliant. Ordered a replacement without hassle (didn't have too as we had signed of the paperwork) friendly, accurate and efficient. Also know (from several sources) that there was an issue with this salesman- who no longer works for them. I… Read Full Review

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★★★★☆

“So far So good”

Written on: 12/11/2013 by Tinkerbell27 (1 review written)

Well so far so good. We ordered the Lay-Z-boy Manhattan corner sofa on a bit of a spur of the moment thing. We were told that delivery would be 12-14 weeks at a time convenient to us. Well the 12-14 weeks was right, although we were then told the only day they deliver to our area was a Tuesday, not so convenient. Thankfully they do ring an hour before delivery so I was able to leave work for a while. Almost to the minute two guys turned up at the front door, very polite and friendly. Having… Read Full Review

Helenscs's Response to Tinkerbell27's Review

Written on: 18/11/2013

Hello Tinkerbell27

Thank you for taking the time to write such a positive review for us!

Would you be able to tell me which store you purchased from so I can pass on your comments to the relevant management please?

Many Thanks

Helen
ScS Customer Care

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Tinkerbell27's reply to Helenscs's Comment

Written on: 18/11/2013

It was the Farnborough store.

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Helenscs's reply to Tinkerbell27's Comment

Written on: 18/11/2013

Hi Tinkerbell27,

That's lovely, thank you again.

Many Thanks

Helen
ScS Customer Care

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★★★★☆

“Good experience, would recommend.”

Written on: 23/10/2013

Made very welcome by members of staff, very patient with my elderly mother, nothing too much trouble, good price compared with DFS,HI-SELL,HARVEYS,HSL etc… Read Full Review

Helenscs's Comment

Written on: 31/10/2013

Good Afternoon,

Many thanks for taking the time to write such a positive review about us, it is greatly appreciated.

Many Thanks

Helen
ScS Customer Care

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★★★★☆

“Good honest service”

Written on: 11/03/2013 by mike789789 (1 review written)

11/3/13 bought suite from Kidderminster branch S.A. Maxine was helpful and knowledgable but not pushy. She could have sold us a suite with less quality for the same price but explained the quality differences in detail. A smooth transaction and was v honest about the payments and delivery date of 12 weeks. All you can ask for honest, not the cheapest but happy with what we were sold!!!… Read Full Review

Kate_Scs's Response to mike789789's Review

Written on: 13/03/2013

Hello Mike789789,

I'm glad you were happy with the service received from the Kidderminster branch and I will ensure your comments are passed on.

Many thanks,

Kate
The ScS Online Team

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★★★★☆

“No complaints here.”

Written on: 15/02/2013 by Dinky129 (1 review written)

I felt compelled to write something in support of scs on here, everyone bashing them must be a small percentage of customers, everyone I know who's used them is more than happy. Ordered sofas at the beginning of January, was told 6-7 weeks, which was fine, got a call 4 weeks later saying they were being delivered the next dad, brilliant! Delivery guys were helpful and worked hard to get it in, I knew it would fit as I'd measured and measured- both my doors and the sofas themselves in the shop… Read Full Review

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★★★★☆

“Excellent quick service”

Written on: 09/11/2012 by Suzieeliz (1 review written)

Was slightly worried after reading these reviews but having already ordered we had to just hope the delivery went ok. Well.....it did and we are very happy with the suite and the delivery. Excellent quick service, good service in store at bolton middlebrook, typical sales patter but not pushy and no complaints at all with the suite itself. It was delivered weeks earlier than expected! The one thing that let the delivery down if anything was them not ringing an hour before to check I was in as… Read Full Review

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