written by 395Tobin on 29/02/2024
carpets ordered in November, with agreed delivery date of early Dec. the delivery date was a deal breaker when we were shopping around. told carpet available for fitting end of Feb and no apology. Here we are 29th feb and still no carpet, no contact, no date, no apology.
written by GallopingGirlie on 04/02/2024
Terrible experience with SCS. Went to them for laminate flooring for our hallway in October 2023 (Livingston, West Lothian store), after being very happy when buying a living room carpet a few years back from their Edinburgh store. We found the flooring we liked, had a visit from their surveyor shortly after to measure up and confirm the flooring we'd chosen suited our hallway, and arranged finance. The flooring, underlay and door bars arrived 2-3 weeks later, and we were told the fitter would be in touch shortly after to arrange a fitting date. So far, so good. We then heard nothing for a few weeks and had to call SCS several times before eventually being called by the fitter and told he'd be out on 1st December to fit the flooring. We both booked a day off work for this and turned the house upside down, moving everything out of our fairly large hallway and 2 hallway cupboards in preparation. The fitter duly arrived, and immediately lost the plot, ranting at us about this being a bigger job than he'd been told and one that would take a few days and cost way more than he'd been quoted for doing the job by SCS. He also told us that the laminate we had was completely wrong for our floor! We contacted SCS and their surveyor came out again and confirmed that the laminate was correct for our floor. SCS offered to rearrange a date with the same fitter, but stated this wouldn't be likely before Christmas. We were not happy with this. We did not wish to use the same fitter after his previous nonsense, and did not appreciate the thought of our home being in disarray over Christmas. The best solution SCS could offer was that we found our own fitter! Fortunately we were able to find a very skilled and proficient local fitter who had a last minute cancellation, so was able to fit the flooring just before Christmas, and did a brilliant job (costing us nearly £400). However, near the end of the fitting, he discovered that he door bars provided by SCS (apparently the correct ones for the flooring) were the wrong ones and wouldn't fit the 12mm depth of the flooring. We reported this to SCS straightaway and were told that someone from the flooring department would call us back about this. It's now the first week in February, and we still await a response or resolution to this issue. My partner has called numerous times and is fobbed off each time with the same excuse... it's still being 'looked into by the flooring team'. So, we're left with £75 worth of door bars we are paying for as part of the finance agreement, an unfinished floor, and the risk of chipping and damage at the doorways as the edges are not protected by door bars. I'm incredibly disappointed by the poor customer service and lack of response/resolution from SCS over this. I have raised this today with Trading Standards, and will be contacting the finance provider too to see if they can offer any assistance. If you're considering flooring, I'd look elsewhere.
written by Lawson240 on 06/12/2023
Regrettably, our experience with SCS Harlow has not met the anticipated standard of service. Following the acquisition of our first home, we conducted thorough research and determined that SCS Harlow was the preferred destination for our furniture needs, including a sofa, carpets, and a dining table with chairs. Unfortunately, our experience has been marred by several issues. The carpet consistently lifts during routine vacuuming, the sofa was delivered in a damaged condition, and, most notably, the table and chairs were never received. Despite multiple interactions with various members of the customer service team, during which we conveyed our dissatisfaction with the situation, our concerns remain unaddressed. Ultimately, we opted to cancel the table and chairs order. However, we did not receive confirmation of the cancellation. A week later, upon contacting SCS Harlow, we discovered that the order was still pending, with an anticipated delivery date in January 2024, attributing the delay to manufacturing constraints. It is noteworthy that our initial order was placed in September 2023, with an assurance that all items would be fulfilled by early November. Regrettably, it seems that the individuals we have engaged with thus far have not effectively executed their respective responsibilities, despite readily accepting payment. This situation raises concerns about the competence and professionalism within the organization. For those considering SCS Harlow for their furniture needs, we caution against the possibility of receiving damaged goods or experiencing non-delivery. We strongly recommend that SCS Harlow prioritizes improvements in communication with both manufacturers and staff. The burden of rectifying lapses in professionalism, communication, and transparency should not fall upon the customer. We assert that, as paying customers, we should not bear the consequences of their operational shortcomings. Considering the disheartening experience thus far, we anticipate a prompt resolution and a refund that appropriately compensates for the inconvenience, time wasted, and the receipt of damaged goods. Our hope is for a swift and amicable resolution to rectify the current situation. However, given the nature of our experience, we express our profound disappointment and advise potential customers to explore alternative options for their furniture needs.
written by Jdc90 on 24/09/2023
I purchased a sisi italia lloyd sofa and after only 16 month the leather as severely peeled away on the seats,I have contacted scs but the aftercare is appalling and they don't want to know claiming its customer accidental damage. Well if sitting on a sofa counts as accidental damage then it's not fit for purpose in my opinion. I have looked into this problem and it's the delamination of the leather causes this to happen when it's either poor leather or the way it's been oversprayed during manufacturing. Scs will not take responsibility for this at all .They claim they have highly trained technicians and trust their reports ,that's the same technicians that they let go shortly after my complaint and now source the work out to a company. The ombudsman is supposed to be independent but they only go on the report from scs.I requested a second inspection of the sofa but this was denied. I intend to keep fighting this case as they have taken my money for furniture that I believe is of inadequate quality. I have read alot of reviews on different sites were others have had the same problem that I'm experiencing. I really don't understand how they get away with this at all. Please don't waste your hard earned money at scs I wish I had read reviews before making a purchase.
written by 162Jamison on 23/08/2023
Leather stretching all over on 4 week old settee. That bad on seating we can only sit on it for so long as it all creases beneath you and is very uncomfortable. After what I paid I am disgusted with this firm . Will telling all my friends never to buy from this firm. Dis.gusted with your Aftersales policy.
written by CarnoustieCitizen on 13/06/2023
We have had an Endurance Claudius suit for a total cost of £4500. It’s not a month old and the material is starting to fray. This will be the start of other deterioration. We have no pets nor children, We will see what SCS decides to do with out situation. We have no confidence in this present suite. Also we asked THREE times for the after care clearing kit We paid for. Twice we were told the warehouse were dealing with it. If SCS are worth their reputation they will exchange this suite that is already showing signs of wearing out . We will await and see what happens next.
written by orhanaydin on 14/05/2023
Bought flooring on the 19th of February and waited 3 months for it to arrive, only to be told today that it has been cancelled due to a shortage of stock. We have tried to contact the company however, the phone number does not work. Such a waste of time, very disappointed! DO NOT BUY FLOORING FROM THIS COMPANY!!!
written by Kyan351 on 15/04/2023
Maybe highly rated company on trustpiolet but this is because they basically 'strongly' encourage you to leave a review for a discount. This review site speaks for itself. when things don't go as they should then they don't want to know. Had sofa less than 2 years and springs have slowly been popping away from frame. They say its out of warrenty but no clue about my statutory rights. Should last longer than this and currently got a court date with them. Alls I wanted is the springs putting back into the frame. You can see where they were nailed in to close to edge and nails cracked out of the frame. Always used DFS tried SCS but never again. If you choose this company just hope nothing goes wrong
written by Vincenth133 on 11/04/2023
Fantastic staff ….so, at 73yrs old , purchased , what I thought will be my last sofa … Aurora sofa unit … Delivered and within 2 days realised the seat cushions are soo poor quality … On investigation , 3 pieces of poor quality foam make up the inner of seats …. they crease down to sofa frame when you sit in them !!! This did not happen in showroom !!! With atheritis hips and knees I was careful to check the firm seats and height on buying my £1,350 sofa … What a huge mistake !!!! DO they use special display seating ….. ?
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers