SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
16% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
SCS Sofas - www.scssofas.co.uk - Ask a question now

Media Gallery for SCS Sofas - www.scssofas.co.uk

SCS Sofas - www.scssofas.co.uk
SCS Sofas - www.scssofas.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 12/12/2019 by SandieLR (1 review written)

Where do I start.. Purchased a 3 seater sofa and 'snuggle chair' set from them in March 2018 when I was 5 months pregnant, delivery date got set back so I was sitting on the floor for several weeks. When it first came the Snuggle Chair was heavily damaged, damaged leather with scratches all over, called straight away and was told someone would come out to assess, got offered a pathetic £50 ish reimbursement, OFF OF A £1300 CHAIR, wow! Wasn't happy with that so continued for weeks calling and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Atrocious”

Written on: 06/12/2019 by MarcoFinlay (1 review written)

Atrocious service. Probably one of the worst customer experiences I've had. If I could give 0 stars I definitely would. Went in to buy carpets to fitted in my home and after they came and did the survey they kept phoning me up subsequently chasing for the remaining payment. I paid within a few days in store as they didn't have online facilities to make them payment and I couldn't just pay in any SCS store; had to be the one I purchased from. After payment, it was around a week before they… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst worst experience of my life of retail”

Written on: 25/11/2019 by amarpalbabbra (1 review written)

Horrible experience with scs branch at staples corner. Been six months since order placed and still no sign of fitting the carpet. Made several complaints over the phone and emails but no response. They have no fitters to do the job and keep taking new orders without the ability to fulfill them. 5 separate dates arranged and they never turn up without any explanation. The managers are not interested in resolving and just keep on making they cannot keep and after 6 months or order we still are… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Salesmans patter not truthful”

Written on: 22/11/2019 by Dkdkdk20 (1 review written)

Went in to scs for a carpet the salesman asked what i wanted so i said a carpet but not sure of colour yet as i want a chesterfield sofa first. Oh chesterfields aren't made any more, if you want leather then you need barker and stonehouse if fabric you are talkig thousands and custom made. Ok, what a liar - at least 3 of his competitors at metrocentre made chesterfields and not for thousands!!! Lost my carpet sale as if he could do this about one thing he would do the same Bout another. He… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“wiasted £1500 on rubbish, Shocking aftercare and staff”

Written on: 01/11/2019 by Princessmeme (1 review written)

First of all DO NOT BUY FROM SCS. 14 weeks ago I bought and paid £1500 for what I thought was a lovely sofa..... not when it arrived 7 weeks after purchase, I got the wrong 1.... spoke to customer services on the same day, they said the aftercare will contact me. A week later I finally got a call they said they will have it remade for me and sent out within 2 weeks, after ME chasing for over 6 weeks I still keep getting " Parts will be out in 10 days or it will be out this week" bearing in… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Horrendous quality. Shocking after care. ”

Written on: 30/08/2019 by ky_9988 (1 review written)

Sold me (missold me more like) an Endurance range sofa saying it was like leather and as robust as real leather but turns out after 18 months that was a load of rubbish. The Endurance material is peeling and bubbling all over the place and looks like it's ready for the tip. It's not even heavily used and it's peeling. SCS won't even reply to my complaint I made to them so I'd steer well clear if I were you. Another piece of advice, don't trust anything they say about the sofa guard warranty… Read Full Review

Princessmeme's Response to ky_9988's Review

Written on: 01/11/2019

I paid over £1500 for my sofa 14 weeks ago, got the wrong sofa delivered, ive chased and chased them and still haven't got the correct sofa, they just keep fobbing me off all the time. I wish i had read reviews before i went to them because i would of stayed away, up set, angry and lost a lot of money as aftercare told me SCS wont give any compensation. I will take this firther

Reply to this comment
Report this review
Was this review helpful? 2 0
Read 1 Comment
★★★★★

“great delivery right on time”

Written on: 26/06/2019 by Mycaitlan1 (1 review written)

Had 2 sofas delivered today by two guys, they phoned a hour before delivery,nothing was tp much problem for them. I would definetly tell people touse this compamy in the future … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“SCS leather sofas”

Written on: 10/05/2019 by Baylee196 (1 review written)

Very pleased sofas came on day arranged the two delivery guys very helpful look good in situe… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Abysmal service”

Written on: 02/05/2019 by Madelynn142 (1 review written)

Placed an order with SCS and was told my suite would be delivered within 8 weeks. 11weeks later I am still waiting. Phoned a few times and was told they would contact me and guess what I am still waiting. Abysmal service… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“delivery”

Written on: 30/03/2019 by Mandurah (0 reviews written)

delivery driver and delivery crew excellent service they were polite efficient would recommend the company to all of my family and friends… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking service on all levels”

Written on: 18/03/2019 by JaydanAlvarado290 (1 review written)

Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Don’t buy from here ”

Written on: 10/03/2019 by Mathewclarke (1 review written)

DONT BUY FROM HERE .Bought a sofa, it was delivered damaged .we were told. 5 weeks to repair the sofa . Rang the chester branch spoke to a manager who said he would come back to me but never did, I emailed and rejected the goods and the email never even had a response . Asked to speak to the store manager and was told he would ring me back but never did . My only course of action was to speak to the finance company who have stopped there payment until the issue has been resolved … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“SALESMAN WITH ATTITUDE PROBLEMS”

Written on: 03/03/2019 by Unhappychap999 (1 review written)

Just back from visiting SCS Livingstone after being "served" by a rotund bald headed furniture salesman who's main aim that day seemed to be 'be as unhelpful as possible to customers' his initial price for the suite we wanted was £1400..even though it was advertised at just over £1000..he took it upon himself to quote for dearer seat filling and added a 5 year cover charge, none of which we asked for .....after asking him to explain the increase 2 or 3 times we finally got the advertised… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Great service, Average service, Poor service Dartford SCS”

Written on: 22/02/2019 by adam106 (1 review written)

GREAT SERVICE in store - Sales assistant friendly, helpful and patient. Offered great advice. Closed sale. AVERAGE SERVICE when it came to the delivery, started chasing 2 weeks after the agreed delivery date, when spoke to head office was told to check the small print which covers them for a further 4 weeks. Arrived 3 days after the additional 4 weeks. No apology given. POOR SERVICE - Furniture arrived and foot stall had a rip in it. Spoke to head office and store. Continually had to chase… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Disgusting”

Written on: 11/02/2019 by Stephanyv202 (1 review written)

Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“settees mayar”

Written on: 03/02/2019 by taylorjulie (1 review written)

the men that delivered my sofas were exelent they arrived on time very profeshional they were very good they even unwrapped our plastic sheeting off the sofas. exelent service wouldrecomend them to anyone. i enjoyed the experience.there was nothing that i didnt like… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The 2 delivery men were top class. Because the...”

Written on: 21/01/2019 by JuneandTerryDaniels1968 (1 review written)

The 2 delivery men were top class. Because the delivery date was earlier we hadn’t had time to remove our old sofa out they help and got it out on our front garden… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Thank you ”

Written on: 07/01/2019 by Halimasadia (1 review written)

The two guys I dealt with  from Coventry just came and delivered the Sofas they Both lovely and friendly chaps. Thank you guys for all your help and being really nice. I would definitely recommend scs to all my friend and family. Sofas are the best and experiences definitely great… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Christmas Ruined ”

Written on: 20/12/2018 by sophiespencer (1 review written)

Ordered a sofa back in October. SCS promised to deliver it before Xmas. The only slot they offered was 20th Dec whilst I was at work. Not alternative date or time offered. So I have no sofa to sit on over Xmas, as I got rid of my old one in preparation for the new one arriving. Christmas is ruined. They won’t give me a refund either. Manager was rude and unapologetic on the phone! Offered me £80 to collect the sofa myself!!!! Not enough to cover the van hire or man power to lift it!… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Vancover 4 seater”

Written on: 20/11/2018

We bought the Vancouver 4 seater sofa with the upgraded foam filled seats and I can honestly say it's the worst, most uncomfortable sofa that I have ever owned. The back cushions within a week started to sag and the foam seats have got the indentation of our body within a few days of using. I would not recommend buying this sofa and if I had the chance i would of sent it back straight away… Read Full Review

Report this review
Was this review helpful? 4 0
overview