Nice sofa which was delivered smoothly and earlier than originally forecast, which was good. Surprised by how much we ended up paying though. On top of showroom price we were charged £100 for delivery, which seems steep, and a further £90 for cushion filling to match that in the showroom model. Call centre told us 'standard' filling does not hold its shape and you have to re-shape cushions every time someone has sat on them. No one told us this until after we had ordered the sofa, which I don't regard as good practice.

I purchased a sisi italia lloyd sofa and after only 16 month the leather as severely peeled away on the seats,I have contacted scs but the aftercare is appalling and they don't want to know claiming its customer accidental damage. Well if sitting on a sofa counts as accidental damage then it's not fit for purpose in my opinion. I have looked into this problem and it's the delamination of the leather causes this to happen when it's either poor leather or the way it's been oversprayed during manufacturing. Scs will not take responsibility for this at all .They claim they have highly trained technicians and trust their reports ,that's the same technicians that they let go shortly after my complaint and now source the work out to a company. The ombudsman is supposed to be independent but they only go on the report from scs.I requested a second inspection of the sofa but this was denied. I intend to keep fighting this case as they have taken my money for furniture that I believe is of inadequate quality. I have read alot of reviews on different sites were others have had the same problem that I'm experiencing. I really don't understand how they get away with this at all. Please don't waste your hard earned money at scs I wish I had read reviews before making a purchase.

Leather stretching all over on 4 week old settee. That bad on seating we can only sit on it for so long as it all creases beneath you and is very uncomfortable. After what I paid I am disgusted with this firm . Will telling all my friends never to buy from this firm. Dis.gusted with your Aftersales policy.

We have had an Endurance Claudius suit for a total cost of £4500. It’s not a month old and the material is starting to fray. This will be the start of other deterioration. We have no pets nor children, We will see what SCS decides to do with out situation. We have no confidence in this present suite. Also we asked THREE times for the after care clearing kit We paid for. Twice we were told the warehouse were dealing with it. If SCS are worth their reputation they will exchange this suite that is already showing signs of wearing out . We will await and see what happens next.

Bought flooring on the 19th of February and waited 3 months for it to arrive, only to be told today that it has been cancelled due to a shortage of stock. We have tried to contact the company however, the phone number does not work. Such a waste of time, very disappointed! DO NOT BUY FLOORING FROM THIS COMPANY!!!

Maybe highly rated company on trustpiolet but this is because they basically 'strongly' encourage you to leave a review for a discount. This review site speaks for itself. when things don't go as they should then they don't want to know. Had sofa less than 2 years and springs have slowly been popping away from frame. They say its out of warrenty but no clue about my statutory rights. Should last longer than this and currently got a court date with them. Alls I wanted is the springs putting back into the frame. You can see where they were nailed in to close to edge and nails cracked out of the frame. Always used DFS tried SCS but never again. If you choose this company just hope nothing goes wrong

Fantastic staff ….so, at 73yrs old , purchased , what I thought will be my last sofa … Aurora sofa unit … Delivered and within 2 days realised the seat cushions are soo poor quality … On investigation , 3 pieces of poor quality foam make up the inner of seats …. they crease down to sofa frame when you sit in them !!! This did not happen in showroom !!! With atheritis hips and knees I was careful to check the firm seats and height on buying my £1,350 sofa … What a huge mistake !!!! DO they use special display seating ….. ?

Of anyone’s thinking of buying a new sofa AVOID ScS Sofas placed a order for a new sofa back in November that was due to come February it was then delayed till March tried to cancel it due to the delay and was told I couldn’t as it was under 28 days. I then got a phone call 2 days ago to arrange delivery for this coming Monday. To then get a phone call today to be told it’s arrived faulty and I could be waiting a further 4 months for a replacement. The customer service is the one of worse I have ever experienced.

Arrived on time and looks fantastic in my home crew. Representatives were polite and very professional excellent service I would highly recommend them to anyone

I purchased a sofa on 2nd October in the Bolton store and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Besides, the sofa was released and being manufactured. So the promised November date would be December as they could change the order but not cancel. December came and nothing. No call, nothing. Called to find out to be told it was 13th January as per a confirmation which we had queries and that the sofas are made just before they are shipped, so it wasn't actually ever made. Given a terrible sofa and seat to sit on over Christmas and New Year. 11th January sent an email link to pay the balance before the 13th January to avoid delays and on the 13th of January sent an email it would be at least until the 30th of January before delivery after I had paid the balance. Customer service keep telling me on any number of occasions its not there fault and offered an insulting £50 then £100 compensation. So it will be 4 months and counting as there are no guarantees it will arrive. DO NOT believe what these people tell you. an absolute shambles. Oh and Mr L L Bowen, be aware what they are doing to deliver your designs!

Made in store order which delivery was fine start of Oct then realised the premium care kit was missing. After many emails and phone calls between myself and SCS I am STILL waiting for something that I paid for and they haven’t given me. All I get every time when in contact with them is “sorry, but dispatch are sending again and will be with you in a few days”. Have even been given exact date of delivery and still not received. This is now coming up to THREE months from when the product should have been delivered. After cafe service is appalling…be careful

Had our delivery this morning, they phoned us 30 mins before delivery and were prompt and very professional in every aspect. These guys knew what their job was all about professional the way they unwrapped it and took the waste with them. Thanks again guys. 

Bought a coffee table and Rug from this company .....paid upfront ; coffee table delivered; however was given a date ( no messages or contact on day ) of delivery of Rug and no show ; cancelled Rug and asked for refund ....... communication and contact has been zero for over a week now , no Rug , no Refund ......called several times to explain situation and organise refunded monies and all I get is false promises of outcome and return calls that never happen ,,,,,,the customer service has been shocking to say the least !!!!!!!! During this period there were other several concerning incidents of false messaging delivery date and times .....and extremely elongated waiting times on phone to get service without success ; I would advise never ever to use this company unless you like getting messed about , stressed, phone calls and spending money on products they don't deliver

90% of the companys SISI Italia range is produced to sub standard specs in China resulting in premature failure of the Seat foam and springs withing a 30 day period. The company does nothing to correct these issues, and is content for customers to waste valuable time resolving this issue. Only to then be further disapointed when the same product is supplied with the same inherent faults. This company doesn't value customers or supply grade 1 sofas.

We purchased a leather sofa from SCS. After 5 years the leather started to peel off, very slight at first and now there are big patches missing all over the sofa. We went into SCS and explained the problem and they explained there was a manufacturing issue with the sofa we purchased, due to the leather laminating process, the leather was peeling off hence they pulled the product. I asked how long they would cover such an issue and was advised that a problem like this would always be covered. However, upon contacting their customer service, they explained the warranty had passed and they would not do anything further. I was amazed at such behavior when they knew they were selling defective products. So obviously SCS will never have our custom again and I hope this feedback saves a few others from this terrible product and service.

I observed the furniture on the floor and it seemed fine. It arrived to my home and within a month it looks like rental furniture. Cushions immediately show wear. This is furniture for a rental property that gets replaced often. Go somewhere else.

There was absolutely no issue buying my sofas in store. The staff couldn't have been nicer or more helpful. The big, big issue is the after care - THERE IS NONE. I have gone round in circles with them for several months now, continually being told that someone will look into my problem and get back to me - THEY NEVER DO. I can honestly say in all my years, I have never come across a company with such abysmal customer service. I am fed up contacting them, and I get a response saying someone will contact me in 2-3 days, but then they don't. I really don't know how this company is still operating. Several months down the road and my problem still has not been looked into, never mind resolved.

Terrible customer service from a manager at a Derby Store today, walked away upset and in tears and poor sales woman who was so polite and well mannered lost out on her sale. Manager asks me a question and part way rudely interrupts me and tells me I'm not answering his question, may be he should have stopped to listen, this is not the only thing that got my back up, prior to this he said several things that I had to bite my tongue on. Never have I ever belittled or talked to my customers like this, no staff member should talk to their customers as if they are stupid and they are entitled to answer a question how they would like to. After seeing all of the bad reviews I am so lucky I did not purchase the Italia Lucca, it seems it could have been a costly mistake.