SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
16% of users recommend this
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★★★★★

“Great sofas and sales man ”

Written on: 03/05/2021 by AliyahHowell6 (1 review written)

We went into store wanting to buy a sofa suite that day. I booked an appointment the store then called me to confirm that we was still arriving and what kind of sofa we wanted. On arrival we was warmly greeted advised about the covid measures sanitised our hands, then introduced to a sales guy. He asked what we was looking for and told us to have a look around and he would walk around behind us if we had any questions. We really liked this approach he wasn’t smothering us pushing a sale but… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 30/03/2021 by driver2665 (1 review written)

Abysmal customer service. Spent £4700 on 2 x Two seater La-Z-boy sofas. The La-Z-boy's are two seats bolted together to make the two seater. SCS fitters butchered the one together bending the inner recliner mechanisms. The frames were misaligned so when bolted together resulting in the sofa being all out of shape and symetry, thus wobbles about like a rickety old chair. I do not know what extent the damage is to the frame and mechanisms and i will not use it. I then had to wait a month for an… Read Full Review

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★☆☆☆☆

“Nightmare Company”

Written on: 15/02/2021 by AlessandraHill366 (1 review written)

A nightmare from beginning to end - forget 4 year interest free credit - they don't bother to check, they just say no. Delivery dates are way beyond the date given in store when ordering. There is no apology for late deliveries. Couches arrived with the wrong cushion pads - how can one couch have one firm and one soft cushion pad on the same piece of furniture? It has taken 6 months from ordering and paying for our furniture to be the finished product as originially ordered. AVOID SCS - shop… Read Full Review

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★☆☆☆☆

“bad quality wood”

Written on: 04/02/2021 by unknownscs (1 review written)

got a sofa worth £1300 pounds had it for around 3 to 4 years now and the thing is busted on the frame this area had been glued before by there repair guy but has gone again apon inspection i found that the wood inside is compressed chip board and this is not even full lengths there off cuts put together so not only is the frame completely busted now im sure they will only try to glue it again i will update you when ive called them out i would not recommend this quality to anyone i could get a… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 02/02/2021 by mnConway336 (1 review written)

Waited in all day for fitting, carpets ordered last summer. No one has arrived and no call to explain. I cannot believe the sheer incompetence of this company… Read Full Review

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★☆☆☆☆

“5 months no delivery, no customer service. Avoid”

Written on: 15/01/2021 by Davidmcmullen (1 review written)

5 months and still no delivery. No customer service Awful company. I had 3 delays to the delivery, now almost 3 months after the sofas were supposed to be delivered I have moved house and they said they are due to be delivered shortly. I contacted them and sent the new address, they asked for a utility bill or a council tax bill. I sent a council tax bill. Scs then refused to change the delivery address without a photo ID. I don’t have that as I have just moved and my driving licence has been… Read Full Review

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★☆☆☆☆

“THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID...”

Written on: 14/01/2021 by JamiRyan (1 review written)

THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID THEM. I could write a book about my experience with this awful company but to give you the gist of my experience with them… they will let you down… they will do a bad job (if you are unlucky enough to have them fit carpets at your home)… they will then wash their hands of you as a customer. To say that it's been a bad experience is an under statement. DO NOT BUY FROM THEM If you have carpets fitted and there is an issue… SCS will… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 13/01/2021 by Juliem26 (1 review written)

Its really a shame i cant leave pictures My very expensive italian leather suite started with the colour coming off the arms which were replaced only for it to start coming off the arms again as well as many other places on both sofa and chair. They have been stringing me along for two years only for them to tell me i can know have 60% of the total price to buy a replacement, wait for it yes you guessed it from scs. I wouldn't give them another penny of my money disgraceful company so its… Read Full Review

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★☆☆☆☆

“3 seater recliner ”

Written on: 21/11/2020 by 198Bailey (1 review written)

Purchased a 3 seater leather recliner and a 2 seater leather sofa to match 2 months ago. The stitching on the 2 seater sofa doesn’t line up but we thought we could live with it. We then discovered a hole in the top in the recliner and also on the base of one of the arms the stitching was going out. In looking at the hike this has never been stitched in the first place but glued together. These were cheap sofas. The cushioning is also starting to crease and go lumpy - after 2 months should… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 19/11/2020 by LWBi (1 review written)

I can honestly say I have never dealt with a company who's customer service is as shocking as it is in SCS. Ordered and paid up front for a stair and landing carpet. They delivered the wrong colour TWICE. Eventually got my money back after several months of complaining to a brick wall - no response from them and no apology!! Taking it to the ombudsman now. Stay away from this utterly incompetent company… Read Full Review

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★☆☆☆☆

“Service and qu6”

Written on: 18/11/2020

I recieved my sofa june 2019 I had nothing but issue, it now going back. First the arm was not right they came and fixed it but left it in a worse state. Had to contact them made over 30 calls and 25 emails they could not be bothered in contacting me back. The customer services is shocking and product just as bad. Now going to leave me without anything as the time frame for a refund is just as bad. I would not recommend the company on any level… Read Full Review

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★☆☆☆☆

“Poor quality and even poorer service”

Written on: 16/11/2020 by Sarahu452 (1 review written)

We ordered a foot stool to match our three piece suite in June and paid in full at the time. The item was supposed to be delivered to store for us to collect (to avoid the ridiculous delivery fee) in August. By September we hadn't received any update so we contacted customer services. We were promised endless call backs that never came, we received an email to say it was in store only to arrive there to find that it hadn't been delivered to store at all, we were given two delivery dates on… Read Full Review

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★☆☆☆☆

“Dont use scs”

Written on: 26/10/2020 by JimAberdeen (1 review written)

Purchased two leather chairs £2400 ,after about a year the colour started to fade and lines appeared in both chairs ,looks terrible, we had insurance but both insurance company and scs said wear & tear. Disgraceful we just keep getting fobbed off . Steer clear of scs . … Read Full Review

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★★★★★

“Excellent service ”

Written on: 05/10/2020 by Gageg433 (1 review written)

Very happy with the service from start to finish....delivery lads very polite and friendly..no problems at all. I will gladly recommend SCS this is the first time we have purchased something ...very happy… Read Full Review

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★☆☆☆☆

“Shocking Service, DO NOT use!”

Written on: 15/09/2020 by Kerry.Cooper (1 review written)

I ordered carper for Stairs & Landing and a Bedroom in June 2020. It went wrong right away when i waited in 2 days for someone to come and measure and they never came. I went to the store, to be told i would have to wait a week for a slot. Once measured i then was contacted to arrange for fitting, which was 5th August a few days later the store rang again to arrange fitting, after telling them it had been sorted they said it hasnt, and i was given a new date, which was then 18th August, which i… Read Full Review

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★☆☆☆☆

“SCS SHOCKING CUSTOMER SERVICE ”

Written on: 14/09/2020 by Gracie216 (1 review written)

SCS DO NOT DEAL WITH THIS COMPANY ABSOLUTE NIGHTMARE FROM START AND STILL ONGOING. Should stand for Shocking Customer Service … Read Full Review

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★☆☆☆☆

“Shocking Customer Service from SCS”

Written on: 06/09/2020 by EmZdy24 (1 review written)

Where do i start? Went into the staples corner store back in June and ordered a sofa which i have had my eye on for months. Decided to order the carpet from there as well as did a good deal for the two. Service was great and walked out of there thinking surely this can’t be too good to be true??? Turns out it was...was told would receive a call regarding delivery for the carpet within two weeks, this didn’t happen but my first thought was ok given the current times i’ll leave it bit… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to worse enemy!”

Written on: 02/09/2020

Ordered carpets and sofa/chair and footstool. Carpets good quality but a brand I could have ordered anywhere, shoddy fitting, when you vacuum carpet comes up! Sofa delivered and sent straight back as not what was ordered new one arrived after lockdown and clear it has been thrown together to get it out of the door. It was not cheap and SCS are not interested, that's if you can actually get through to them. Sent email to executive team and they haven't even bothered to reply! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Hull SCS and their fitters”

Written on: 29/08/2020 by Xoxoi (1 review written)

I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called… Read Full Review

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★★☆☆☆

“Poor Service, Good Product”

Written on: 28/08/2020 by Gerald1972 (1 review written)

Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this)… Read Full Review

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