SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
16% of users recommend this
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★☆☆☆☆

“5 months no delivery, no customer service. Avoid”

Written on: 15/01/2021 by Davidmcmullen (1 review written)

5 months and still no delivery. No customer service Awful company. I had 3 delays to the delivery, now almost 3 months after the sofas were supposed to be delivered I have moved house and they said they are due to be delivered shortly. I contacted them and sent the new address, they asked for a utility bill or a council tax bill. I sent a council tax bill. Scs then refused to change the delivery address without a photo ID. I don’t have that as I have just moved and my driving licence has been… Read Full Review

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★☆☆☆☆

“THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID...”

Written on: 14/01/2021 by JamiRyan (1 review written)

THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID THEM. I could write a book about my experience with this awful company but to give you the gist of my experience with them… they will let you down… they will do a bad job (if you are unlucky enough to have them fit carpets at your home)… they will then wash their hands of you as a customer. To say that it's been a bad experience is an under statement. DO NOT BUY FROM THEM If you have carpets fitted and there is an issue… SCS will… Read Full Review

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★☆☆☆☆

“Avoid at all costs ”

Written on: 13/01/2021 by Juliem26 (1 review written)

Its really a shame i cant leave pictures My very expensive italian leather suite started with the colour coming off the arms which were replaced only for it to start coming off the arms again as well as many other places on both sofa and chair. They have been stringing me along for two years only for them to tell me i can know have 60% of the total price to buy a replacement, wait for it yes you guessed it from scs. I wouldn't give them another penny of my money disgraceful company so its… Read Full Review

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★☆☆☆☆

“3 seater recliner ”

Written on: 21/11/2020 by 198Bailey (1 review written)

Purchased a 3 seater leather recliner and a 2 seater leather sofa to match 2 months ago. The stitching on the 2 seater sofa doesn’t line up but we thought we could live with it. We then discovered a hole in the top in the recliner and also on the base of one of the arms the stitching was going out. In looking at the hike this has never been stitched in the first place but glued together. These were cheap sofas. The cushioning is also starting to crease and go lumpy - after 2 months should… Read Full Review

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★☆☆☆☆

“STAY AWAY”

Written on: 19/11/2020 by LWBi (1 review written)

I can honestly say I have never dealt with a company who's customer service is as shocking as it is in SCS. Ordered and paid up front for a stair and landing carpet. They delivered the wrong colour TWICE. Eventually got my money back after several months of complaining to a brick wall - no response from them and no apology!! Taking it to the ombudsman now. Stay away from this utterly incompetent company… Read Full Review

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★☆☆☆☆

“Service and qu6”

Written on: 18/11/2020

I recieved my sofa june 2019 I had nothing but issue, it now going back. First the arm was not right they came and fixed it but left it in a worse state. Had to contact them made over 30 calls and 25 emails they could not be bothered in contacting me back. The customer services is shocking and product just as bad. Now going to leave me without anything as the time frame for a refund is just as bad. I would not recommend the company on any level… Read Full Review

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★☆☆☆☆

“Poor quality and even poorer service”

Written on: 16/11/2020 by Sarahu452 (1 review written)

We ordered a foot stool to match our three piece suite in June and paid in full at the time. The item was supposed to be delivered to store for us to collect (to avoid the ridiculous delivery fee) in August. By September we hadn't received any update so we contacted customer services. We were promised endless call backs that never came, we received an email to say it was in store only to arrive there to find that it hadn't been delivered to store at all, we were given two delivery dates on… Read Full Review

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★☆☆☆☆

“Dont use scs”

Written on: 26/10/2020 by JimAberdeen (1 review written)

Purchased two leather chairs £2400 ,after about a year the colour started to fade and lines appeared in both chairs ,looks terrible, we had insurance but both insurance company and scs said wear & tear. Disgraceful we just keep getting fobbed off . Steer clear of scs . … Read Full Review

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★★★★★

“Excellent service ”

Written on: 05/10/2020 by Gageg433 (1 review written)

Very happy with the service from start to finish....delivery lads very polite and friendly..no problems at all. I will gladly recommend SCS this is the first time we have purchased something ...very happy… Read Full Review

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★☆☆☆☆

“Shocking Service, DO NOT use!”

Written on: 15/09/2020 by Kerry.Cooper (1 review written)

I ordered carper for Stairs & Landing and a Bedroom in June 2020. It went wrong right away when i waited in 2 days for someone to come and measure and they never came. I went to the store, to be told i would have to wait a week for a slot. Once measured i then was contacted to arrange for fitting, which was 5th August a few days later the store rang again to arrange fitting, after telling them it had been sorted they said it hasnt, and i was given a new date, which was then 18th August, which i… Read Full Review

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★☆☆☆☆

“SCS SHOCKING CUSTOMER SERVICE ”

Written on: 14/09/2020 by Gracie216 (1 review written)

SCS DO NOT DEAL WITH THIS COMPANY ABSOLUTE NIGHTMARE FROM START AND STILL ONGOING. Should stand for Shocking Customer Service … Read Full Review

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★☆☆☆☆

“Shocking Customer Service from SCS”

Written on: 06/09/2020 by EmZdy24 (1 review written)

Where do i start? Went into the staples corner store back in June and ordered a sofa which i have had my eye on for months. Decided to order the carpet from there as well as did a good deal for the two. Service was great and walked out of there thinking surely this can’t be too good to be true??? Turns out it was...was told would receive a call regarding delivery for the carpet within two weeks, this didn’t happen but my first thought was ok given the current times i’ll leave it bit… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to worse enemy!”

Written on: 02/09/2020

Ordered carpets and sofa/chair and footstool. Carpets good quality but a brand I could have ordered anywhere, shoddy fitting, when you vacuum carpet comes up! Sofa delivered and sent straight back as not what was ordered new one arrived after lockdown and clear it has been thrown together to get it out of the door. It was not cheap and SCS are not interested, that's if you can actually get through to them. Sent email to executive team and they haven't even bothered to reply! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Hull SCS and their fitters”

Written on: 29/08/2020 by Xoxoi (1 review written)

I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called… Read Full Review

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★★☆☆☆

“Poor Service, Good Product”

Written on: 28/08/2020 by Gerald1972 (1 review written)

Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this)… Read Full Review

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★☆☆☆☆

“Most uncomfortable suite ever”

Written on: 23/08/2020 by midds58 (1 review written)

We went to Middlesbrough Scs in Feb and chose the Tamla suite as it was so comfy. It arrived in Jul after lockdown. As soon as we sat on it so disappointed it was like sitting on a bolt upright dining chair and there was no way sofa could be described as 3 seater as person in middle was basically sitting on all the wood and metal framework. Went to store next day and again sat on suite which again was very comfy. Was told ours needed to bed in . Had we known this would never have purchased. A… Read Full Review

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★☆☆☆☆

“DO NOT RECOMMEND”

Written on: 22/08/2020 by exMacLean1945 (1 review written)

We bought a corner unit less than a year ago, the padding on the arm has fell to the bottom so leaning on bare wood, a scatter cushion has burst open at the edges, and the base you can see and feel the springs coming through. As for aftercare, non-existent - The “technician” said it was supposed to be like this, waited weeks for an appointment lasting only 10 minutes, he sat on the floor and played on his iPad clearly had better things to be doing. The quality of the sofa I could get a… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 28/04/2020 by Sc10 (1 review written)

I bought vinyl flooring from scs, i paid a high amount for this flooring over 22 pound a square metre. After a few months of laying it, the ends of flooring kept chipping away and peeling off. Such a poor quality product. I was told by after care team that it was our fault and it was caused by wear and tear. I have never had this problem with cheap laminate flooring chipping away and breaking even with kids. After loosing thousands of pounds I will have to replace it. Do not use this company… Read Full Review

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★☆☆☆☆

“Do not buy!!!!”

Written on: 17/04/2020

Dealt with a regional based manager, paid cash £1200 cant deliver due to virus, basically won’t let me cancel and in a nut shell will deliver when there is a vaccine as they need to enter the home due to policy, Helpful but when they get your money your done, commission focused , sell sell and sell, Won’t even talk to me on the phone just email and brushed of, I have looked online and I am not alone, do not use this company unless you seek deep disappointment, do not trust regional… Read Full Review

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★☆☆☆☆

“Very bad Company 0 customer service ”

Written on: 24/03/2020 by Johnsonk9 (1 review written)

Very bad Company 0 Customer Service brought carpets sofas delivered wrong ones damaged the sofas carpets damage to property ScS don't want to know ignore phonne call, emails sent letters they don't reply what a company you should avoid at all costs i have warned you. Read all the bad reviews on facebook dont use them… Read Full Review

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