SCS Sofas Reviews - www.scssofas.co.uk

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Latest Reviews

★★★★★

“Excellent delivery”

Written on: 20/04/2018 by AllieGilliam76 (1 review written)

Excellent delivery, call before hand advising us of time of delivery. Both men were very polite, respectful, and extremely helpful. From the time they arrived to the time they left they were very professional. A real credit to SCS Doncaster distribution centre. … Read Full Review

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★★★★★

“Above and Beyond”

Written on: 08/04/2018 by AngelDavidson211 (1 review written)

Cannot thank or praise SCS enough. Their customer service has been first class helping us well beyond their legal obligations. All the staff we had dealings with,  and reception staff have gone out of their way to ensure we are happy with our final choice. Their coffee too is great! Would highly recommend SCS Bridgend… Read Full Review

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★★★☆☆

“Didn't want Insurance”

Written on: 15/03/2018 by Roselynp248 (1 review written)

Visited SCS with our daughter who more or less found two 2 seater sofas to her liking. Sales assistant okay, not particularly that interested in us but just okay. We took out the interest free credit over 3 years (helping with the finance) and the salesman proceeded with the paperwork, which took him well over an hour to complete (we were getting rather impatient). He gave all documents to our daughter and we proceeded on our way. Later that day we noticed £190 had been added on… Read Full Review

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★☆☆☆☆

“9 months use and awful”

Written on: 05/03/2018 by Jemp5595 (1 review written)

To whom this may concern, I am writing my final response in relation to the above matters and to also make a formal complaint in writing in regards to an email I have received. first off I am extremely upset and annoyed at the way I have been treated and lied to since raising concerns with my sofas that I got from your company in may 2017 making them less than a year old they are not fit for purpose I will go from the beginning I telephoned you to say that my three seater sofa had leather… Read Full Review

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★☆☆☆☆

“Take your mney then don,t want to know”

Written on: 28/02/2018 by scampynick (1 review written)

they take your money then don,t want to know gave me a date so got rid of old sofa then changed date and then change again so 3 dates no sofa,they just a waste of time and I'm disabled so not helping will never use them again… Read Full Review

Jemp5595's Response to scampynick's Review

Written on: 05/03/2018

To whom this may concern,

I am writing my final response in relation to the above matters and to also make a formal complaint in writing in regards to an email I have received.

first off I am extremely upset and annoyed at the way I have been treated and lied to since raising concerns with my sofas that I got from your company in may 2017 making them less than a year old they are not fit for purpose

I will go from the beginning I telephoned you to say that my three seater sofa had leather peeling off and was allocated an appointment to have this looked at this took place and the technician who attended admitted to me that this is a manfacturing fault and that a repair would be carried out I was not informed at the time that there was a comments box in which I could write my views on the matter as I would have stated at the time that I would not be willing or happy to accept a repair on a sofa that has a fault and that is only 9 months old

An appointment was made for the 9/2/2017 for this repair to take place but I received a telephone call informing me that the appointment was going to be cancelled this call was made to me on the 8/2/2017 very late in the afternoon leaving me highly inconveinced at the very short notice as I had changed plans and appointments around for this to take place the appointment was rescheduled by your company not myself with a date that was conveinent to your company and not myself unfortuneatly the re sheduled date was not able to take place and I called the customer service number to inform them of this who said they would contact the engineer and tell him this I also stated then I was not allowing the repair to take place because I could not be guaranteed that the leather repair would match and that it would also stick out like a saw thumb and not match the rest of my sofas as they are both matching units I was assured on the telephone that the engineer would be contacted and low and behold he was not informed as later that evening I received a call from the engineer informing me of an arrival time it was then that I informed him I had called and advised I would not be available to allow access to my property as I had a very important appointment I had to attend he said he would make a report stating that I was not allowing or prepaired to allow a repair to take place

during this time I also called the customer service number again as I had discovered that my matching two seater sofa had also become faulty with the stitching coming undone at the top of the cushions again an engineer was sent out who attended my property and the experience this time around was awful I felt so belittled and bullied by this individual and made to feel as if I am thick dumb and stupid and he blamed me and my family for this damage which I will state in writing for the first and last time we did not cause the damage to our two seater sofa so this is not an accidental problem with this sofa the stitching on the seems has come undone so how we can be blamed is beyond me for this these two units are poorly made and not fit for purpose whilst the engineer was here he made me feel as if I had wasted his time I also felt very intimidated by him and this is in my own home I should not be made to feel like that in my own property he pointed out that there was a comments box on his paperwork where I could write my views and comments which I said I wanted to do but your engineer stood by my side and told me what to write I did as he asked as I felt very unsafe and intimidated by this point and just wanted him out of my house as soon as I had managed to get your engineer out of my house I immediatley called your customer services number and informed them of my distress and that the comments that were written on his paperwork I was coerced into writing and the person I spoke to assured me this had been noted down along with how your engineer had conducted himself whilst in my home and that I was made to feel uneasy over the whole appointment this engineer needs to be retrained and told not to bully people into writing what he wants on the paperwork had I again had the proper oppertunity I would have written very different comments stating that how unhappy I am over this whole situation I was also told by your engineer that even if a repair was offered to me on the two seater sofa that this would not rectify the problem and that it will keep coming open so basically I am stuck with a unit that you are not willing to repair and that is not repairable again a waste of my money

I have tried to the best of my ability to be amicable and resolve the issues I am facing with regards to the furniture I have purchased from scs all I wanted was for the sofas to be replaced with ones of my choice and be it I picked out more expensive ones that I was willing to pay the difference but now I am extremely upset and feel very let down by scs as a whole I dont think your approach to customers is fair or proffessional I basically feel that I have had £1222 taken from me which I paid in good faith and when asked to also for two sofas that are ruined and have not lasted even a year and that I have been blamed for the issues I have raised with both units I am now left with two sofas that look awful after just 9 months of use and £1222 out of pocket I did not purchase these sofas to be ornaments I purchased them to be used which they have in the correct manner I am also extremely upset and distressed at an email I recieved today, I find that this email is extremely rude and to be quite honest just plain nasty the part that has caused me great upset and distress with regards to this email is the line written as follows "THE CONCERNS ARE DUE TO CONDITIONS WITHIN THE HOME" this remark has caused great upset as this jumped up rude little no body has never been in my home or seen either sofas that scs supplied to me the email as a whole is just plain rude and nasty and I want this lady dealt with as I am complaining highly as I have never been rude to her I am also annoyed at the fact the customer services people do nothing but lie to you I was told when I received your letter dated 22/02/2017 that my case and paperwork had been forwarded onto retail RDA and I was advised to call them to take this further which I did for them to inform me that in actual fact no paperwork had been sent by scs again more lies I was told it has taken me to open up a case with them myself

me and my family are now left to wait for the RDA people wasting yet more time when this whole situation could have been avoided and your company could have made more money from me I will never ever ever shop again with scs as I have been lied to and treated awfully and out of pocket of £1222 and left with two sofas that I would not expect a dog to sit on I wish I had done my homework and checked other peoples views and feedback as I have discovered that I am not the only one that has bad service and the lies and rudeness from scs me and my family are now having to face forking out more money to replace these poor quality sofas that ARE LESS 1 YEARS OLD which we will now have to save hard to afford to do you scs should be ashamed of yourselfs you have completely destroyed our faith in your company I really do hope you are proud of yourselfs


p.s. do not reply to this email if you wish to reply to my email you my do in writing to my home address that is on file and anywhere I can find to post feedback about your company I will be posting exactly how badly you treat people

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★☆☆☆☆

“recliner extremely noisey and judders”

Written on: 19/02/2018 by johyn85 (1 review written)

bought suite from scs. It is a recliner and was not demonstrared to us properly. The suite was back to back with another in store, so the salesman could only recline it a fraction cutting a long story short it is not suitable for my disabled wifes needs. It is not what we were asking for. When reclining apart from being extremely loud it also judders. when fully reclined there is a huge gap. Also the suite needs to be 20 inches from the wall weahve had an engineer out and says its not faulty… Read Full Review

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★☆☆☆☆

“SCS Sofas again.”

Written on: 31/01/2018 by argonaut56d (5 reviews written)

Bought an SCS Casper 3 seat recliner sofa at the beginning of August 2017. Delivered end of September. Had a few issues with it already, so called them them and they sent someone to inspect it. The same guy just left for the 2nd time. Point 1: Both manual recliners were extremely stiff to the extent you looked like a floundering fish trying to get it to recline or go back into place, and needed to have a proper 6 pack to attempt it. SCS solution, their man sprayed the mechanism with WD40… Read Full Review

Argonaut56D's Response to argonaut56d's Review

Written on: 12/03/2018

An update for anyone who might be in the same boat:

We got our money back! Yay!
Took lots of phone calls and emails. My wife even went down to the store to make an in store protest (lost them 3 sales!).
They eventually relented and said we could choose a new style of sofa from the store using a credit note. We refused and demanded a refund. They gave in and we got our money back this week.

Be careful if you do buy from them though. We subsequently found out they are NOT affiliated to the Furniture Ombudsman. Why? Who knows? But they are not.
And, the 6 months you have under consumer rights act to return it as not fit for purpose etc, starts from the date of the order. We waited about 7-8 weeks for ours. So that's only 4 months to play with. We found out this little snippet with 10 days before the deadline ran out (thanks Citizens Advice B). Sent letter to SCS by recorded signature with 3 days to spare. So be careful!

Hopefully the new one ordered from Next today will be better......

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★★★★★

“First visit to scs Rotherham”

Written on: 23/01/2018 by McGee308 (1 review written)

Met the person I dealt with on arrival and she was pleasent and welcoming and offered us a drink straight away, then left us to browse around at our leisure but when we needed her help she was very professional and helped us to choose our settee and chair and then she mentioned about the offers on the carpets so she spent time matching carpet samples with the settee which wasn't any hassle for her, she was very helpful but not too pushy on getting a sale! so thanks a lot to her. Thanks very… Read Full Review

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★☆☆☆☆

“pushy salesmen ”

Written on: 13/01/2018

Went in to get a quote for carpets, have to pay for them to come and measure and then they wouldn't take no for an answer. Must of phoned me a dozen times after to get a sale!! Wouldn't recommend to anyone … Read Full Review

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★☆☆☆☆

“service terrible”

Written on: 09/01/2018 by Kehoeas1981 (1 review written)

spent a lot of money on carpets and underlay on 8th Dec 2017 and was said if wanted fitting not till Jan 2018. we said we would fit and told would be in store by 20th De 2017. Did not get till 9th Jan. When did collect only one person helped load the carpets and underlay into van. When i rang in Dec 2017 compensation was mentioned when asked about free fitting was told no… Read Full Review

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★★★★★

“Very friendly and professional salesperson,and I’m...”

Written on: 31/12/2017 by Holder131 (1 review written)

Very friendly and professional salesperson,and I’m very happy with the sofa I have chosen.I would recommend scs to anyone… Read Full Review

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★★★★★

“Sofa Delivery”

Written on: 20/12/2017 by Simmo.84 (1 review written)

Sofa, chair and footstool delivered yesterday. Delivery crew were excellent and extremely helpful in setting them up in our house. Would certainly recommend the service to anyone having any doubts about the service… Read Full Review

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★☆☆☆☆

“Still waiting reply”

Written on: 05/12/2017 by MacKaymj111 (1 review written)

I purchased a 3 seater sofa and the salesman gave measurements,showed me sofa that roughly size would be, and an extra large cushion. I received the wrong size sofa and cushion and then told I had ordered wrong item? Sales man charged me over odds for smaller sofa not grande! If only I had known checked order said 3 seater how would I know he ordered the small three seater, am a very sick person as the salesman knew all the stressed caused me attacks and was sent back to hospital cheers… Read Full Review

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★☆☆☆☆

“Leather lazy-boy settees ”

Written on: 28/11/2017 by nixon5100 (1 review written)

Bought two Lazy-boy leather settees from SCS Doncaster 14 months ago paid £4000 cash plus £200 for extended warranty after 12 / 13 months use by me and my husband both pensioners the leather started to peel SCS and the insures castellan group both say nothing to do with them absolutely terrible feedback and communications from both company's . All correspondence and photos of leather now in solicitors hands for court cases… Read Full Review

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★★★☆☆

“in a mess”

Written on: 25/11/2017 by solomon11 (1 review written)

i orderd a carpet and a chair, i got 2 men to come and move all the furnitur out of my loung and paid them, the day befor delivery i gust rang then to make sure, thay told me my carpet had not got to the wearhouse, thay compencated me with £50. the folowing week we were upsid down, we sat in the dineing room with no tv no comfort atall. the carpet finaly came and was fitted by two nice men and a good job. the chair came a week after, no problem. we ar now back to normal. … Read Full Review

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★☆☆☆☆

“Worst company ”

Written on: 23/11/2017 by MarinaBartlett455 (1 review written)

Sofa arrived not fit for use told contact trading standards great customer support you have our.money for.a sofa that is not fit.for.advertised not a prob will take you to small claims court and make sure everyone knows that they have your money and not interested suggest go to a company that has a after sales service… Read Full Review

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★☆☆☆☆

“Hello, Store location: Gateshead Bought the storm...”

Written on: 22/11/2017 by KarsonMoran (1 review written)

Hello, Store location: Gateshead Bought the storm sofa x2 3 seaters took the accidental damage insurance.I was told off sales my child could jump on it etc if it broke we were covered.our child is 8 and very relaxed she does not jump on it etc we have been very careful with the sofa it arrived and the same day I noticed the seem was all messed at the front I complained someone came out to fix it.then I noticed both sofas in exactly the same place both on left side of sofa caved in.I was told… Read Full Review

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★★☆☆☆

“only part suite delivered”

Written on: 17/11/2017 by memo2012 (1 review written)

Ordered and paid for 3 piece suite in august was told delivery 5 weeks but was not contacted until middle of October and then informed after arranging delivery one of the chairs was missing contacted store very lax in information had to keep phoning as they were not coming back to me they were always waiting on information contacted delivery company who were very helpful and they would contact store on my behalf 2 days later store phoned missing chair had been found finally received on 13th… Read Full Review

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★★★★★

“lazyboy sofa reclinerh”

Written on: 16/11/2017 by Strickland122 (1 review written)

Had my powered recliner today . Unfortunately the recliner doesn't work because of faulty wiring . Got to wait 2 weeks for someone to come out to fix it .. Not happy ! 2 weeks wait is too long to wait when it should have been tested before we received it… Read Full Review

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★★★★★

“SCS delivery”

Written on: 14/11/2017 by Flowers20 (1 review written)

I was pleased with the delivery got call before arrival pleasant very helpful the delivery men were very respectful… Read Full Review

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