SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★☆☆☆☆

“Shocking Service, DO NOT use!”

Written on: 15/09/2020 by Kerry.Cooper (1 review written)

I ordered carper for Stairs & Landing and a Bedroom in June 2020. It went wrong right away when i waited in 2 days for someone to come and measure and they never came. I went to the store, to be told i would have to wait a week for a slot. Once measured i then was contacted to arrange for fitting, which was 5th August a few days later the store rang again to arrange fitting, after telling them it had been sorted they said it hasnt, and i was given a new date, which was then 18th August, which i… Read Full Review

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★☆☆☆☆

“SCS SHOCKING CUSTOMER SERVICE ”

Written on: 14/09/2020 by Gracie216 (1 review written)

SCS DO NOT DEAL WITH THIS COMPANY ABSOLUTE NIGHTMARE FROM START AND STILL ONGOING. Should stand for Shocking Customer Service … Read Full Review

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★☆☆☆☆

“Shocking Customer Service from SCS”

Written on: 06/09/2020 by EmZdy24 (1 review written)

Where do i start? Went into the staples corner store back in June and ordered a sofa which i have had my eye on for months. Decided to order the carpet from there as well as did a good deal for the two. Service was great and walked out of there thinking surely this can’t be too good to be true??? Turns out it was...was told would receive a call regarding delivery for the carpet within two weeks, this didn’t happen but my first thought was ok given the current times i’ll leave it bit… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to worse enemy!”

Written on: 02/09/2020

Ordered carpets and sofa/chair and footstool. Carpets good quality but a brand I could have ordered anywhere, shoddy fitting, when you vacuum carpet comes up! Sofa delivered and sent straight back as not what was ordered new one arrived after lockdown and clear it has been thrown together to get it out of the door. It was not cheap and SCS are not interested, that's if you can actually get through to them. Sent email to executive team and they haven't even bothered to reply! Avoid at all costs… Read Full Review

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★☆☆☆☆

“Hull SCS and their fitters”

Written on: 29/08/2020 by Xoxoi (1 review written)

I had my vinyl fitted by SCS fitters on 30.06. The same day I made a complain that vinyl is unevenly cut. The fitters also took off boards on one side of the kitchen cabinets while on the other side they tried to cut vinyl straight to board. As a result they did it unevenly and left some gaps. After exchanging few emails I was eventually able to make an appointment with carpets surveyor on 18.08. I took a day off and no one came! No one called! I again sent an email and on 20.08 someone called… Read Full Review

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★★☆☆☆

“Poor Service, Good Product”

Written on: 28/08/2020 by Gerald1972 (1 review written)

Bought carpets for 3 rooms, was dissuaded by the carpet specialist to get someone out to confirm measurements. We were advised at the point of purchase fitters would lift carpet but not remove this. Fitters arrived and were surprised carpets were still down, they advised this was not the first occasion customers were misinformed. They were very helpful and did another job while I pulled up the carpets in a hour (thankfully I was able to do this alone, others may not have been able to do this)… Read Full Review

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★☆☆☆☆

“Most uncomfortable suite ever”

Written on: 23/08/2020 by midds58 (1 review written)

We went to Middlesbrough Scs in Feb and chose the Tamla suite as it was so comfy. It arrived in Jul after lockdown. As soon as we sat on it so disappointed it was like sitting on a bolt upright dining chair and there was no way sofa could be described as 3 seater as person in middle was basically sitting on all the wood and metal framework. Went to store next day and again sat on suite which again was very comfy. Was told ours needed to bed in . Had we known this would never have purchased. A… Read Full Review

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★☆☆☆☆

“DO NOT RECOMMEND”

Written on: 22/08/2020 by exMacLean1945 (1 review written)

We bought a corner unit less than a year ago, the padding on the arm has fell to the bottom so leaning on bare wood, a scatter cushion has burst open at the edges, and the base you can see and feel the springs coming through. As for aftercare, non-existent - The “technician” said it was supposed to be like this, waited weeks for an appointment lasting only 10 minutes, he sat on the floor and played on his iPad clearly had better things to be doing. The quality of the sofa I could get a… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 28/04/2020 by Sc10 (1 review written)

I bought vinyl flooring from scs, i paid a high amount for this flooring over 22 pound a square metre. After a few months of laying it, the ends of flooring kept chipping away and peeling off. Such a poor quality product. I was told by after care team that it was our fault and it was caused by wear and tear. I have never had this problem with cheap laminate flooring chipping away and breaking even with kids. After loosing thousands of pounds I will have to replace it. Do not use this company… Read Full Review

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★☆☆☆☆

“Do not buy!!!!”

Written on: 17/04/2020

Dealt with a regional based manager, paid cash £1200 cant deliver due to virus, basically won’t let me cancel and in a nut shell will deliver when there is a vaccine as they need to enter the home due to policy, Helpful but when they get your money your done, commission focused , sell sell and sell, Won’t even talk to me on the phone just email and brushed of, I have looked online and I am not alone, do not use this company unless you seek deep disappointment, do not trust regional… Read Full Review

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★☆☆☆☆

“Very bad Company 0 customer service ”

Written on: 24/03/2020 by Johnsonk9 (1 review written)

Very bad Company 0 Customer Service brought carpets sofas delivered wrong ones damaged the sofas carpets damage to property ScS don't want to know ignore phonne call, emails sent letters they don't reply what a company you should avoid at all costs i have warned you. Read all the bad reviews on facebook dont use them… Read Full Review

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★☆☆☆☆

“Cannock shop we dealt with fine then again we spent...”

Written on: 09/03/2020 by Jas5per (1 review written)

Cannock shop we dealt with fine then again we spent nearly £5000 with purchasing carpet and a G plan settee chair and orthopaedic chair . Just on the 2yr guarantee I reported problems with the chair leather had faded also support in the back and seat flat . I was told that I would have to pay £70 odd for some one to come out fair enough although I hadn’t had fair wear and tear . Well that was November when a rep came out took a sample of the colour I got a call end of January to say the… Read Full Review

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★☆☆☆☆

“Only deliver one day a week. Avoid Leeds store at all...”

Written on: 06/03/2020 by carolelowther (2 reviews written)

We were not told that SCS only deliver one day a week. Added 10 percent to overall cost after already paying once for delivery. Wouldn't have ordered if this had been made clear. Store Manager couldn't care less as he pointed out there is nothing we can do about it and they don't have to tell us anything about delivery restrictions when they take your money. Avoid Leeds store at all costs… Read Full Review

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★☆☆☆☆

“Only deliver one day a week. Avoid Leeds store at all...”

Written on: 06/03/2020 by carolelowther (2 reviews written)

We were not told that SCS only deliver one day a week. Added 10 percent to overall cost after already paying once for delivery. Wouldn't have ordered if this had been made clear. Store Manager couldn't care less as he pointed out there is nothing we can do about it and they don't have to tell us anything about delivery restrictions when they take your money. Avoid Leeds store at all costs… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 03/03/2020 by RRRWWWDDD (1 review written)

***AVOID AVOID AVOID*** ***BAD EXPERIENCE WITH CARPET ORDER*** ***CHOSE A LOCAL ALTERNATIVE*** ***STRETFORD BRANCH - LEAVE ALONE*** 1. Original store chosen carpets becoming out of stock items, having to re-order a close alternative on-line (stripe stairways and hallways) 2. One delivery came with the wrong color so had to be turned away (pink! instead of cream) 3. Delivery cancellations, several re-order dates 4. Receiving part deliveries in order to fit one room at a time (this was… Read Full Review

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★☆☆☆☆

“Ignored by SCS Customercare”

Written on: 13/02/2020 by Morgann78 (1 review written)

We purchased 3 piece sofa in Stirling Feb 2019, it was delivered on time in May 19. We received a further letter stating all 3 pieces needed replacements parts. In Oct 19 a repair man came to the house and replaced a part on one sofa. On looking at the second he noted there was a spring sticking out and would not touch it stating it needed a complete new inner housing unit. We have never heard anything since, the sofa is sinking in the middle, I have emailed aftercare team 3 times with the… Read Full Review

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★☆☆☆☆

“6 months old sofa”

Written on: 22/01/2020 by Stellanina (1 review written)

I am not recommend this company and I will never buy from them again. I bought a 3 seater right hand corner sofa and a two seater, after 5 months the 3 seater was very uncomfortable when you lay down coz you could feel the wood , so I contact the company the send someone to check it and when he came he said to me that they have to replace the cushions because they had went down so I agreed. Then I received an email that everything is ok and nothing need to be done for my sofa. So again I… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 12/12/2019 by SandieLR (1 review written)

Where do I start.. Purchased a 3 seater sofa and 'snuggle chair' set from them in March 2018 when I was 5 months pregnant, delivery date got set back so I was sitting on the floor for several weeks. When it first came the Snuggle Chair was heavily damaged, damaged leather with scratches all over, called straight away and was told someone would come out to assess, got offered a pathetic £50 ish reimbursement, OFF OF A £1300 CHAIR, wow! Wasn't happy with that so continued for weeks calling and… Read Full Review

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★☆☆☆☆

“Atrocious”

Written on: 06/12/2019 by MarcoFinlay (1 review written)

Atrocious service. Probably one of the worst customer experiences I've had. If I could give 0 stars I definitely would. Went in to buy carpets to fitted in my home and after they came and did the survey they kept phoning me up subsequently chasing for the remaining payment. I paid within a few days in store as they didn't have online facilities to make them payment and I couldn't just pay in any SCS store; had to be the one I purchased from. After payment, it was around a week before they… Read Full Review

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★☆☆☆☆

“Worst worst experience of my life of retail”

Written on: 25/11/2019 by amarpalbabbra (1 review written)

Horrible experience with scs branch at staples corner. Been six months since order placed and still no sign of fitting the carpet. Made several complaints over the phone and emails but no response. They have no fitters to do the job and keep taking new orders without the ability to fulfill them. 5 separate dates arranged and they never turn up without any explanation. The managers are not interested in resolving and just keep on making they cannot keep and after 6 months or order we still are… Read Full Review

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