SCS Sofas Reviews - www.scssofas.co.uk

★★☆☆☆
1.6 / 5
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SCS Sofas - www.scssofas.co.uk

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Latest Reviews

★★★★★

“SCS leather sofas”

Written on: 10/05/2019 by Baylee196 (1 review written)

Very pleased sofas came on day arranged the two delivery guys very helpful look good in situe… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 02/05/2019 by Madelynn142 (1 review written)

Placed an order with SCS and was told my suite would be delivered within 8 weeks. 11weeks later I am still waiting. Phoned a few times and was told they would contact me and guess what I am still waiting. Abysmal service… Read Full Review

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★★★★★

“delivery”

Written on: 30/03/2019 by Mandurah (0 reviews written)

delivery driver and delivery crew excellent service they were polite efficient would recommend the company to all of my family and friends… Read Full Review

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★☆☆☆☆

“Shocking service on all levels”

Written on: 18/03/2019 by JaydanAlvarado290 (1 review written)

Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot… Read Full Review

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★☆☆☆☆

“Don’t buy from here ”

Written on: 10/03/2019 by Mathewclarke (1 review written)

DONT BUY FROM HERE .Bought a sofa, it was delivered damaged .we were told. 5 weeks to repair the sofa . Rang the chester branch spoke to a manager who said he would come back to me but never did, I emailed and rejected the goods and the email never even had a response . Asked to speak to the store manager and was told he would ring me back but never did . My only course of action was to speak to the finance company who have stopped there payment until the issue has been resolved … Read Full Review

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★☆☆☆☆

“SALESMAN WITH ATTITUDE PROBLEMS”

Written on: 03/03/2019 by Unhappychap999 (1 review written)

Just back from visiting SCS Livingstone after being "served" by a rotund bald headed furniture salesman who's main aim that day seemed to be 'be as unhelpful as possible to customers' his initial price for the suite we wanted was £1400..even though it was advertised at just over £1000..he took it upon himself to quote for dearer seat filling and added a 5 year cover charge, none of which we asked for .....after asking him to explain the increase 2 or 3 times we finally got the advertised… Read Full Review

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★☆☆☆☆

“Great service, Average service, Poor service Dartford SCS”

Written on: 22/02/2019 by adam106 (1 review written)

GREAT SERVICE in store - Sales assistant friendly, helpful and patient. Offered great advice. Closed sale. AVERAGE SERVICE when it came to the delivery, started chasing 2 weeks after the agreed delivery date, when spoke to head office was told to check the small print which covers them for a further 4 weeks. Arrived 3 days after the additional 4 weeks. No apology given. POOR SERVICE - Furniture arrived and foot stall had a rip in it. Spoke to head office and store. Continually had to chase… Read Full Review

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★☆☆☆☆

“Disgusting”

Written on: 11/02/2019 by Stephanyv202 (1 review written)

Disgusting.. Ordered two sofas in August and was told 6 weeks delivery. These were a special order and wanted to have a slight change to cushions.. After the 6 weeks was calling as no delivery to be told as special order it was taking a little long.. OK I get that.. Near on 3 months later they were delivered with original cushions and not the ones ordered.. So lies about why it took so long.. Called Scs Northampton and they said they will get it sorted and they would be here by end of… Read Full Review

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★★★★★

“settees mayar”

Written on: 03/02/2019 by taylorjulie (1 review written)

the men that delivered my sofas were exelent they arrived on time very profeshional they were very good they even unwrapped our plastic sheeting off the sofas. exelent service wouldrecomend them to anyone. i enjoyed the experience.there was nothing that i didnt like… Read Full Review

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★★★★★

“The 2 delivery men were top class. Because the...”

Written on: 21/01/2019 by JuneandTerryDaniels1968 (1 review written)

The 2 delivery men were top class. Because the delivery date was earlier we hadn’t had time to remove our old sofa out they help and got it out on our front garden… Read Full Review

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★★★★★

“Thank you ”

Written on: 07/01/2019 by Halimasadia (1 review written)

The two guys I dealt with  from Coventry just came and delivered the Sofas they Both lovely and friendly chaps. Thank you guys for all your help and being really nice. I would definitely recommend scs to all my friend and family. Sofas are the best and experiences definitely great… Read Full Review

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★☆☆☆☆

“Christmas Ruined ”

Written on: 20/12/2018 by sophiespencer (1 review written)

Ordered a sofa back in October. SCS promised to deliver it before Xmas. The only slot they offered was 20th Dec whilst I was at work. Not alternative date or time offered. So I have no sofa to sit on over Xmas, as I got rid of my old one in preparation for the new one arriving. Christmas is ruined. They won’t give me a refund either. Manager was rude and unapologetic on the phone! Offered me £80 to collect the sofa myself!!!! Not enough to cover the van hire or man power to lift it!… Read Full Review

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★★☆☆☆

“Vancover 4 seater”

Written on: 20/11/2018

We bought the Vancouver 4 seater sofa with the upgraded foam filled seats and I can honestly say it's the worst, most uncomfortable sofa that I have ever owned. The back cushions within a week started to sag and the foam seats have got the indentation of our body within a few days of using. I would not recommend buying this sofa and if I had the chance i would of sent it back straight away… Read Full Review

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★★★★★

“SCS Plymouth”

Written on: 18/11/2018 by ohMoody270 (1 review written)

We purchased a lounge suite from SCS Plymouth. Staff were friendly and helpful, as were the delivery men. However, the suite arrived damaged (not the fault of SCS or the delivery men). We notified SCS and asked for a refund. The furniture was collected and a refund was given. Cannot fault SCS for customer service, unfortunately they were let down by their supplier/manufacturer. I will add that we were stressed by the whole procedure; in part by the negative comments posted regarding SCS… Read Full Review

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★☆☆☆☆

“Service and delivery”

Written on: 03/11/2018 by Allisonvk232 (1 review written)

Went into scs york road doncaster found a tv stand we wanted at £200 had cash ready to pay salesman who went then sent a young girl to serve us asked to have it delivered less than a mile round the corner and she replied thats £59 which i was shocked and she said we expect custimers to take there furniture with them we were shicked at that we walked out disgusted will never use them again and will never recomend them shocking absolutely shocking… Read Full Review

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★☆☆☆☆

“Two lots of carpet backing coming off”

Written on: 18/10/2018 by Foxy120 (1 review written)

Head office get lost email! In receipt of the numerous e-mails that you have sent to chief executive and I’ve also received an update on your visit in store today. The store manager advises me that you were looking to purchase a more expensive carpet, but at this moment you were unable to afford the additional cost. Whilst I do understand that you are upset with the durability of your flooring I have reviewed the offers that have been made to you to date and can confirm that in my view these… Read Full Review

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★☆☆☆☆

“DELIVERY OF CARPET”

Written on: 18/09/2018

We ordered a carpet on the 18th of August 2018 from SCS for delivery on Saturday 25th of August for fitting. At 5PM on the 25th we had a phone call to say the carpet had not arrived. We went to the store and spoke to carpet manager on bank holiday Monday He said the carpet had been ordered, but could have been missed off the bottom of form. He reordered it and promised delivery and fitting for the following Saturday 1ST September. again not delivered by 5pm. I phoned and was told there was… Read Full Review

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★★★★★

“over 20 years with this company.”

Written on: 22/07/2018 by Yossy (1 review written)

We bought 2 sofa's from SCS over 20 years ago and it has stood the test of time, so we went back there for a replacement, the staff at the Wrexham store are great and make you feel so welcome without pestering you into buying, we chose what we wanted at a brilliant price, they are so good we decided we would go back and get our carpet from there for the hall, stairs and landing, very good choice's of carpets to choose from and we found exactly what we wanted with good advice from the store, we… Read Full Review

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★☆☆☆☆

“Poor advice and after sales”

Written on: 15/06/2018 by willowyman (10 reviews written)

Bought a carpet that was made of Polypropylene and was advised that its the best for resisting fading. But, unfortunately, serious fading has occurred in less than 4 years, basically changing from aubergine to blue in natural light on over 1/3rd of the carpet and spreading. TOTALLY unacceptable!! Contacted their customer service and basically got a standard letter saying that due to the time it is outside their warrantee period. So beware as I will now assume that ScS carpets are only meant to… Read Full Review

John236's Response to willowyman's Review

Written on: 12/09/2018

I agree with you SCS carpets are a joke. Had installation date for march 2018 was laid fault line through the middle, complained with photos. Still trying to resolve issue. 12th September 2018.

Hall and stairway carpet same date delivery never been seen. SCS refuses a refund on the missing carpet. Robbery?

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★★★★★

“Friendly staff driver and delivery man ”

Written on: 04/05/2018 by Kamren86 (1 review written)

Loved every thing about SCS and delivery driver and delivery man were extreamly helpful My daughter also got a wuite out of scs arounf 1 month ago and she told me how helpful they all were… Read Full Review

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