This service used to work great for years, then it got more complicated, and now it's unfortunately useless. They do not have customer service by phone anymore, the voice recording says to use online email or chat. They have yet to respond to my email and it's been over a week. The chat on their site is not customer service oriented. It doesn't tell you that the message is received or anyone is going to help. The first time I used it it took a while to get a response, and there is no ding sound so you have to stay glued to the page to see if someone responds (before they leave again). My current issue with that when I try to call a number outside the USA it says this is not available due to security concerns and to reach out to customer service (I have not had a problem in over 10 years with this with Comfi) so I am trying to reach customer service and there is no response from the online chat window. There is an option to call from their website I see, they call it web calling or something like that. I tried that and it actually went through but there is no dial pad so I cannot select phone tree options - i need those since I'm trying to pay a monthly cable bill for my parents.

I have purchased calling card for $20 three months ago, had a short call and suppose to have the remaining balance, but when I try to login to my account it says "You do not have Comfi service yet". In my "Purchases" it shows my last purchase in April, 2022 while my last purchase was in October, 2022 (and I have all the invoices!, I am keeping them). It shows my last call in October 2022, though, and lots of previous calls, so there is no logic. I am wondering where is my account and where is my balance/my money left unused? Looks like a lifting.

Bought this card based on advertised ease of use, specifically pinless dialing, and good rates. The pinless dialing is a nightmare to use - it requires to type in pin number even though the phone number you call from was registered . As for good rates, they may be good in theory but the balance of card I purchased diapered after some time with no trace where the money went . I don't recommend this outfit.

Please stay away. They charge your account with your hard earned money and then do not give you the access code. Don't do it!

Many times I called my mother in Switzerland and as soon as she answers the phone, we get disconnected.I call back again for 3 times and on the third time we get to talk. My Mother is 92 yo. She does not have to put up with this nonsense. Very bad company

I was using plenty of different phone companies / cards to make international calls since 1997 - this company did pretty good, can't recall significant issues with service. Thanks for good connection and reasonable price.

I was charged 14.16$ for TRYING to call international number that was considered a premium number. I DID not talk even one second, after calling them and complined about the issue, I was told from the same person that I talked to the day before, that he warned me not to call those "premium" numbers, because I may get charged more. But here is what he said : you got charged because you TRIED to call!!!! Really??? I was charged 14.16$ for an imaginary call that I did not talk even one second, and he said it was 39 min. Really?!!! Now, I'm waiting for the investigations! Anyway, don't waist your time and your money getting this app!! It's a not good at all, and the way they handle the issue is terrible!!

You can send this chat session to your email for future reference. Please specify which email address you would like to send it to. Chat Content: Kat: [18:55] Welcome to our real-time support chat. My name is Kat. How can I help you today? User: [18:55] Have you been affected by the Heartbleed bug? Kat: [18:55] ? [18:56] What is that? User: [18:56] major security flaw Kat: [18:56] Thank you. [18:56] Anything else please? User: [18:56] I need to know if my data is secure on your site or not Kat: [18:57] We have not be affected by any bug, otherwise we would have been warned. Bogdan: [18:57] How do you know, you didn't even know about the name "Heartbleed" HUNG UP NOW

Worst experience ever. I asked how long I was going to get money put into my phone balance and got a reply back saying my card didn't qualify for the security rules thing and when I went and saw on my account from my confi account and it said it was fraud. I was outraged as no one has my card number, etc and my card works and it's a prepaid card that I purchased the other day. Ugh. I wanted to use it to pay for my monthly payment on my phone. I checked what I purchased on my card and nothing about fraud. What a load of bs. Will never use them again and I also tried calling to no avail to see what was going on and no answer. Don't waste your time or energy with these folks. Buy from somewhere else.

I wanted to top off a calling card using a different credit card. I could not get anyone to answer the phone no matter how many permutations of the menu system I tried. I left a messsage. It has been over 48 hours. No one has bothered to call back.

I tried to use this company to top up an international card I have before I travelled. Despite using a valid credit card, entering all of the security information required, and then validating the transaction using my bank's transaction security system, they still wanted me to call them with more information, which would have required a call to my credit card company. Well, this was supposed to be an easy and convenient way to top up my card whilst on the road! Forget it, I will walk into a shop when I get there and top up over the counter in 15 seconds. What a waste of my time.

I tried a lot of international calling apps, and found comfi app to be the cheapest while good quality. imo skype has better quality but the rates are a lot more expensive.

A few hours back I got an E-mail, from Confi,thanking me for registering with Confi.It was included in the message, my log in name and pass word too.But I never contacted Confi before or made any registration with Confi.The same log in name and password I used for another telephone companies website, yesterday. This look like a scam.I also wonder,How Confi got the information from another phone company,with out my permission.-Abraham O.

I want to thank this wonderful company for helping me keeping in touch with my family. Perfect connection, clear rates, friendly customer service make me use their services over and over again. Even if there is a problem with a calling card, they offer plenty of options to call and often all issues are resolved. Thank you, Comfi!

After 3 live chats trying to pin down the details, I paid $50 USD for a calling card. Comfi site showed you can call the US for 3.7 cents a minute, for a FastWorld calling card. However, when I made a call, it told me I had $50 credit on the card and 120 minutes (which would be about one-tenth the number of minutes you'd expect at that price). I did a couple calls to the US where I hung up on a cell phone number and an 888 number and it indicated when I called in the next time I had $49.50 credit, indicating they'd charged about 25 cents for each of those calls that lasted a fraction of a minute. When I chatted with the rep, I was told the charge from Beijing to Continental US is 39 cents a minute! When asked about the discrepancy, I was told the quoted rate was from one particular city, Tianjin. Nowhere was that specified. In fact, the website did mention Tianjin, but said rates from there were only 1.6 cents per minute. She said to get the 1.6 cent rate from Tianjin, you have to use a "Lucky Minutes card" - which she didn't recommend because,quote: "Since Lucky Min is not the best option ever. It has connection and maintenance fees." She completely ignored the fact that the website makes it look like calling from China to US is 3.7 cents per minute. She did readily refund my money to PayPal.

Dont buy comfi phone cards. It is a scam, you cant get an access nbr to call, the Service Dept is inept, they dont know what is going on. And then when you want a refund, they say they already refunded your money. Very very bad, it's a scam. The Service number never works, no one knows anything. Better buy your phone card at the grocery store.