If you sleep on the kitchen floor you might like this mattress, tryed to return as part of trial only one firmness available so partner couldn’t make a dent in it asked for return and still waiting despite endless calls and emails,have tryed other mattresses with no problem at all but ergoflex has customer suppport that think they run the company.

Mattress split down the middle and their suggestion is its the slats, a total waste of time basically they hide behind T&C'S poor service. Offered a replacement for another £360 however I have purchased 2 mattresses and pillows from them with no issue and the one issue I have they ignore. The Support clearly looks for ways not to pay so its unhelpful, poor quality mattress, poor resolution, uncomfy mattress UK. I understand T&C'S exist for companies but my opinion is this is poor

Purchased mattress from ergoflex, tried for 20 days on the trial. Found it to be unsuitable for us. Very hot,uncomftable through night. Requested a return. Took So long to be collected, as they do not collect from you,they use different collection methods,then had to wait for refund. After a number of calls and emails to ergo flex. Customer service was ok. Finally got it sorted out Would not recommend or use again.

We slept on a Tempur mattress for 15 years and it had come to the end of it's life and although it had been the best mattress we had ever slept on i didn't want spend a fortune on a new one.So after looking on the internet and doing some research i decided on the Ergoflex.We have had it now for 5 months and we are both getting lower back pain.I get up with back ache in the morning and after a while my backache disappears only to return during the night so clearly it's the mattress.I'm so fed up with backache i have ordered another Tempur and the Ergoflex is going on Ebay. These two mattresses are no where near the same as Ergoflex would have you believe and i do feel that i've been tricked.

One day, I received an invitation to do an online survey of Ergoflex. At the end of the survey, it gives you £75 discount code off on each mattress purchased. So, I went ahead to buy a superking size and a double mattress. But Ergoflex online system didn’t work with the code when you ordered more than 1 mattress, therefore I have to put one order online and the other mattress order by phone. Everything went well and credit card payment on both mattresses were debited straight away. Suddenly, two days later, the day before the mattresses were due to deliver to me, I got an e-mail saying they had cancelled one of my orders. Reason being was the discount code could not be used more than once. I spent the whole day over the phone explaining to the sale team at Ergoflex that the £75 discount code is for each mattress purchased (as clearly written at Ergoflex automated e-mail when completing the survey). I couldn't believe that nobody in Ergoflex would do the due diligence to investigate their own online survey (which takes less than 2 mins to do). Instead, Ergoflex took the absurd approach to cancel my order, on the day before the delivery due to take place, which gives you no time to arrange an alternative plan. Anyway, a long story cut short, my order and schedule got completely messed up. As a result, my family has no mattress to sleep, as well as extra time off from work is required to wait for another delivery. I seriously would not recommend Ergoflex to any of my friends, relatives and family. Their service is extremely unreliable.

Bought this mattress last August 2014 and stopped using it christmas 2014 (yep couldn't face christmas being woken up at 4 am with aching back). We switched from a pocket sprung to this and it was pretty disastrous. Both of us (in our 30's) experienced persistent back pain whilst using this mattress. I gave it the benefit of the doubt (4 months!) with no improvement. To it's credit it is initially very comfy but throughout the night it becomes what I can only describe as an austere foam slab! I complained but well outside of Ergoflex's two week returns policy - and rather than simply accepting that I was having a bad experience with it they issued me with a long interrogative list as to the condition of my bed frame, could I take photos, did I use a mattress protector as this interfered with the mattress's thermic properties. I thought this was a bit much, considering I'd spent £400 on sleep misery. Anyway I requested a refund which they declined (in fact they went as far as suggesting we might be too heavy for it). We bought a pocket sprung and haven't looked back. Was our back pain caused by the Ergoflex? I think we'll never answer that question however it's claim to help existing back pain sufferers is highly spurious! I write this because it is our spare mattress and a year on from purchase we have guests so I am sleeping on it. Surprise! I find myself with backache again! Suggest you make your decision very quickly if you decide to purchase and better still check the returns policy. A friend had a similar experience with another company but they took it back, no problem.

When I intially recieved my mattress I was pleased. However after 18 months I discovered a multitude of sins. The memory foam began to go out of shape. This is because the memory foam is put together with several pieces like a jigsaw. This is not mentioned when you buy their product. The cotten cover which keeps it together is of inferior quality so tears easily. Thus when the foam is exposed it starts to disintengrate and spreads all over your bedroom. I bought the mattress late 2011. Now I have to buy a new mattress. Please do not buy their products.

We purchased two of these mattresses and I can honestly say it is one of the worse purchases I have ever made. The mattress moves by about 4" a week. Due to the weight and no grips it is virtually impossible to lift back, we are in our 70's, so you have to drag back into place. If you use a valance that then ends up on one side of the bed !!! Phoned CS and told to put towels under the mattress, again not easy due to the weight. . Sadly this has not wholly resolved the problem does not move quite as much but still needs pulling into place, bringing the towels with it. Contacted CS again received the answer nothing they can do !!!! Having spent £1000 I would have thought there should be something that could be done. Possibly send two different covers. If they cannot fo anything I can for as far as I am concerned this product is not fit for purpose !!!! I await comments

I bought a single Ergoflex mattress for my husband who had recently had a stroke. He was starting to get a pressure sore on his heel and found the high risk mattress provided to go with his hospital bed too hard and uncomfortable. I saw the adverts for Ergoflex mattresses and thought one of these would be absolutely ideal for him. Unfortunately it was terribly uncomfortable. He has tried it twice, on two separate occasions for a couple of weeks each time. Both times It caused him to have bad back pains and his pressure sore got worse. I wish I had not bought this mattress and would like to be able to give it back for a refund. Think hard before you buy one!!!! I would not agree that it is medium to firm. I would definitely call it firm. Had I been aware of this I would not have bought it for my husband.

After using this mattress for 1 year my back problem has worsen & even my boyfriend who didn't have problems in the past, has developed severe pains in his back. Worst mattress we even had, too hot, too heavy..total waste of money..I wouldn't recommend it to anyone.

very uncomfortable mattress gave us terrible back ache

We have had our mattress two weeks now. Kept it in a well aired room, kneeled on it every day as recommended by Ergoflex and still it really reeks. I slept on it last night for the very first time. Comfortable it may be but I, my night clothes, my bedding and pillows all now need washing as they now all smell dreadful. Do not buy this product if you have kind of sense of smell unless the company changes it ways and pre-airs it or something? The smell is truly disgusting.

I can't believe that all the comments posted here give this Ergoflex Memory Foam Mattress 10/10. I bought one of these things before Christmas and I can honestly say it was one of the worst purchases I have ever made. It makes my back ache, it's hot and I haven't managed to get I good night sleep in it since I bought it. It's like trying to sleep in quicksand. I am now sleeping in the spare room until we can afford to purchase another mattress. What a waste of money.